Reviews

I took my mother's car in for a brake line repair. This scam of a service dept. said that she needed a complete brake system replacement including all 4 brake lines, calipers, pads, etc. for a cost of $4460!! Rejecting this ridiculous price, I took it to ***** down the street. ***** looked at it quickly and said that while there was a little rust on the calipers, they didn't need replacing. They said only 1 brake line needed to be replaced and the other components would be sprayed with rust proof. They completed the job in 1 day for only $373.12!! Less than 1 tenth of O'Reagans! I have never in my life seen such a blatant ripoff and scam!

Hi Aurelio, customer service is important to us. We received your review. We recommend replacement when heavy corrosion is present and customer safety is at risk.  We also strive to provide our services at rates competitive with other service providers in the Halifax Regional Municipality. If you wish to discuss this further, please feel free to contact me by email at [email protected] or by telephone at 902-406-7173. Sincerely, Mary-Ellen O'Regan

It's hard to believe a company with an average 1.11 star review and 10 complaints in a year can keep an A+ rating with BBB. I leased my 6th a truck over 21 years from O'Regans ****** in Halifax and this time will be the last. They offered $6,000 less than other dealerships on my trade, several employees lied to me about a 3rd party sale, refused to provide the telephone numbers of employees who could assist me, the general sales manager was rude, condescending and argumentative, they failed to apply for a permit for my truck and refused to rush another temporary operating permit to me so I could continue to drive my truck at the end of the 30 day period and then refused my many requests to obtain a client satisfaction survey in an attempt to hide their treatment of me from ****** Canada. Buy somewhere else and save yourself the headache!

Hi Scott, thank you for taking the time to give us feedback on your experience. I’d like to hear more about your concerns, to see if we can get this situation turned around. Sincerely, Mary-Ellen O’Regan ([email protected] or 902-406-7173)

Worst dealership experience ??. I went in two weeks ago to order an LX for my business use. The salesperson, *****(he’s also the manager) kept mentioning that a ***** ***** **** like me wouldn't be able to afford such an expensive vehicle, even though I was pre-approved for financing. Despite this, they took my deposit. Given that the brand they work for has a large ***** customer base ??, it's ironic. They told me I would have to wait another two years. Two weeks later, ***** called me to see if I wanted to check out and take the one that had just arrived. I was satisfied with the vehicle but not with his service. He threw me the key to check it myself and was texting on his phone instead of introducing the functions. Later he asked me to go into the financial office to go through the documents and asked a guy named ******* to ******** me into purchasing their products for 30 minutes. Even though I said I didn’t need ridiculous services like ceramic polish, he still questioned me: Why??? Although I chose to add the $3000 extended warranty, these two guys were still not satisfied. But still said we would arrange a date for pickup. I could tell they regretted it at that point because they thought I hadn't purchased enough products. However, the day after, they informed me they wouldn't sell it to me. It's totally fine, but it's interesting that ***** told me to check it out and take it—a total waste of time. (Attached picture of both sides signed purchase agreement) Anyway, I wish them the best of luck, though they seem to want to avoid all '***** customers' ?? while working for an ***** brand.

We disagree with your characterization of events. However, if you’d like to discuss your concern, please feel free to reach out to us at [email protected] or by telephone at 902-453-2331

I have been in contact with O'Regan ******** **** since November 13/2024 in regards to my 2013 B250 with a limp mode problem. I finally got a diagnostic date for February 25th 2024. The diagnosis was done and I never received a report until I asked for on 02/20/2024 but was Estimated Valid for 30 days 2024/01/25 (not in a timely manner) . The quote was never excepted but an E-mail said NOT to exceed $5000. A third party NAPA (NOT MB trained & authorized) was brought in the picture. The quote was for $5175.93 close. I have been playing E-mail tag with many on this situation, E-mails sent and phone calls. The final straw was when it was said that after the repairs a problem still existed with the head gasket. I am 82 with experience in the mechanical field since 1958. A diagnostic test should have uncovered (codes) the problems with the engine. I am at the point now that I told the service manager he could keep the car, send my personnel items and license plate to me. Four days have passed since ******* said, it needed more repairs and he had to talk to Robertson. It is simple give me back a repaired car for $5175.83 or KEEP IT.

Hi ***, thank you for taking the time to give us feedback on your experience. I’d like to hear more about your concern, to see if we can get this situation turned around. Sincerely, Mary-Ellen O’Regan (******************** or 902-406-7173)

Purchased a 2015 Chevy Cruise from them it was a decent car however I have had to put a large sum of money fixing the car in the last year, including almost every 2 years a new coil and spark plugs, I lost my job and haven't been working in years and they tell me that the walk away insurance I paid for that is valid until 2026 isn't valid, I also never got a straight forward answer about the "Extra Charges" for the car. The car was listed for 10900 and now going through all the paper work again I noticed they Charged me "5000" extra dollars for services not including all the fees and taxes at this point. I have called at least 9 times in the last month leaving a message with **** **** 8 of those 9 times, whom has never returned my call and I assume doesn't intend to. I did receive a call from someone named ****** that explained he was returning a call on her behalf and just told me the walk away policy was invalid.

Hi *****, customer service is important to us. We received your review. Please feel free to contact me so we can ensure your concerns are addressed. Sincerely, Mary-Ellen O’Regan (******************** or 902-406-7173)

Was in for a tire change and in the mean time the workers were ******** and being very loud and very unprofessional. Never going back for service. *****

Hi Emily, thank you for taking the time to give us feedback on your experience.  I’d like to hear more about your concerns, to see if we can get this situation turned around.  Sincerely, Mary-Ellen O’Regan ([email protected] or 902-406-7173)

I called Nov 20 and was on hold for 20 mins and then it said leave your number and someone will call you back within 2 hrs. This was at 9:15 am. It’s now November 21 and I’m still waiting for a phone call. All I wanted to do was to enquire about a new Sportage I saw on the lot. Looking to trade my Sportage for a new one but I guess Dartmouth *** doesn’t need the business. Not the first time I have had bad experiences at this dealership.

Hi Andrew, customer service is important to us. We received your review. Please feel free to contact me so we can ensure your concerns are addressed. Sincerely, Mary-Ellen O’Regan ([email protected] or 902-406-7173)

I recently (within the last 6 weeks) took a car to O'Regans for a provincially required inspection, at the time they failed the car for "separated ball joints" on a car from a very reliable brand (******) that had relatively low mileage (75k klm). They quoted me over $3000 for the repair. I took it to another certified shop and was told everything was (their words) tight and passed the vehicle. I subsequently had O'Regans offer to show me why they failed it, and other than a very rude service writer, tried to show me what they saw. There was no abnormal wear, no play, no separation, etc. Since they tried to make it right, and other than "Stephen", were very professional, I didn't escalate the issue any further. They recently did the same exercise to my father who took his own vehicle (a Hyundai with very low mileage, 25k klm - different brand but the same group and location) in for another unrelated repair and told him that the ball joints were separated and would need to be replaced. I inspected the vehicle and the front suspension was practically as clean & tight as the day it left the factory. My best advice is that if you get a large repair quote from O'Regans, especially if it is suspension related for whatever reason (mechanics' upsell incentive this month), have another reputable shop give you a second opinion.

Hi James, we take customer concerns very seriously. If we've fallen short in some way, as your review indicates, we would like to hear about it to see if we can turn this situation around. Sincerely, Mary-Ellen O’Regan ([email protected] or 902-406-7173)

I bought a used vehicle from them. Low kms still under warranty. Not even a week sis I have it and the check engine light goes on. Made the appointment and brought it in. Told me at the end of the day that the o2 sensor is faulty. Asked me if I wanted to leave it over night I said no. I need it. So they said bring it in Monday. Should only be half day. Waited all day no call. So I called them and they said the service department closes at 5. I received no phone call and I really needed my vehicle in the evening. Unbelievable that it takes 3 days for an oxygen sensor to be replaced

Hi Jeff, customer service is important to us. We received your review. Please feel free to contact me so we can ensure your concerns are addressed. Sincerely, Mary-Ellen O’Regan ([email protected] or 902-406-7173)

Great quality work, horrible loyalty. After a major repair over 15k, my car wasn't aligned and they had lost a set of winter tires. I provided the collision center with 4 brand new tires to have a perfect wheel alignment. These tires were from another car i had at home (same size) the tires were installed (which i paid for) and they threw out 3 of the tires that came off. They have me back a damaged tire and a new one to replace that damaged one. When the car was released to me they said they'll look for the tires. Some time later I did receive a phone call telling me i needed to bring my car in for a wheel alignment as they have no record of it. So they gave me my car with out a wheel alignment so i could destroy another set of tires. This was unreal, so i asked about the missing tires they said they weren't replacing them. So basically the collision center got paid from the insurance and couldn't care less about the customer. Money is #1 here, not the customer. Good Luck if you decide to use this collision center, I'd choose ***** *

Hi Jason, thank you for taking the time to give us feedback on your experience. We were not notified of your review until now. Our apologies for the delay. I’d like to hear more about your concerns, to see if we can get this situation turned around. Sincerely, Mary-Ellen O’Regan ([email protected] or 902-406-7173)