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Complaint Details
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Initial Complaint
12/07/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I ordered parts that were listed in stock on 5/14 and received quantity 1. I received a shipping notification a month later and received a large box with the wrong part. The company sent a return shipping label for the box. I offered to tape/seal and affix the label and leave out for pickup, however, the company's CSR got an attitude and hung up on me. I still have not received my original order.Business response
16/07/2024
We are sorry for any issues this may of caused and the **perience you have encountered via phone.
You will see a refund for the incorrect items you have been shipped in the amount of $26.58 which is for 2 of ***** - 41629
******* ******, Small $ 7.94 each, shipping of $9.99 and tax of $0.27 back on your ****** account in 2-3 business days. The remaining item on your order, we had to place an order with the manufacturer, they are taking longer then our estimated 15 business days. Currently the items have not shipped to us from the manufacturer. If you do not wish to have this item, please let us know. Please use the prepaid return labels to return the incorrect items you have been shipped. We are not able to arrange pick up for these items if you are able to drop off at *** ** location. Based on your address we show a drop off box at S****** ******* ***p-outside at **** * ***** *** ******** ** *****Customer response
16/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21982697, and find that this resolution is satisfactory to me.Initial Complaint
01/02/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I ordered a ceiling fan remote from Fix.com. It was the correct part number. The remote will not pair with the fan. I contacted Fix.com through their website to get a resolution, or at least assistance, with replacing or refunding the remote. I have heard NOTHING from them. Today, I received an email asking me to "share my experience with installation" with other customers! ******* is more like it.Business response
02/02/2022
We are sorry for the delay in responding. We are experiencing higher than usual email volumes and are working to respond to all of our inquiries as quickly as possible. We are sorry to hear the item you have received is defective. We have emailed you prepaid return labels to return the item. You will see a refund for your order in the amount of $48.37 back on your ****** account in 2-3 business days.Customer response
02/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 16700030, and find that this resolution is satisfactory to me.
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Contact Information
60 Dorey Ave #200
Dartmouth, NS B3B 0B1
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2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.