Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
13/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Order number #******** On April 12,2024 I ordered oven electronic control board and the overlay for on top. The control board was on order but on April 16 I got a message saying my back order item is now available and in my shipments section is showed my 2 parts in that area, so I thought they both shipped. When I got the email that my parts arrived it showed both parts on the email. I only received a bubble envelope which was not big enough to fit the control board also. So I am not sure if my package has not shipped from partselect warehouse or if it was lost in shipping. If it is going to arrive soon then I would like to have it or else I would like a refund for my part so I can fix my stove soon. It has been over a month when I ordered this and I thought I would wait 2 weeks max.
Business response
14/05/2024
We are sorry for any issues this may of caused. We show the package was delivered on 04/19/24 with Canada post tracking number ****************.Customer response
15/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21705136, and find that this resolution is satisfactory to me.Initial Complaint
01/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I placed an online order (#********) from PartSelect on 4/17/24 for 2 drawers for my refrigerator. I received the drawers on 4/24/24. One was fine; the other arrived damaged. On 4/24/24 I called customer service and ordered another drawer which I had to pay for again. Via email and following their link, I requested a refund for the damaged drawer. Eventually I received 19 emails requesting the appliance and serial numbers for my refrigerator which I did not think necessary on a return for a damaged product. I provided the information and included complaints in the email regarding their service and process. I also provide pictures of the damaged shipping box and product as requested. I emailed again on 5/1/24 as I have not heard back and I have not received a refund. I called their customer service line on 5/1/24 and their automated line indicated no agent was available to speak with me. I have received the replacement drawer and it is fine. This company owes me $103.70 Thank you for any assistance.Business response
03/05/2024
We are sorry for any issues this may of caused and apologize for any multiple emails you have received. We show a claim has been filed with our warehouse and the refund for the damage item is being applied today and will take 2-3 business days to show on your credit card in the amount of $103.70.Customer response
03/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21652364, and find that this resolution is satisfactory to me.Initial Complaint
17/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered oven accessories on the partselect.com website on December 5, 2023. They sent me a wrong accessory. After communication via email, they confirmed that they had indeed sent me the wrong accessory and agreed to refund me. , I waited for two months, and I never saw a refund from patrselect.com in my ****** *ccount. I wrote an email to them again, but they did not reply to me. I never received a refund. The refund amount was 174.43. DollarBusiness response
19/04/2024
We are sorry for any issues this may of caused. We show the warehouse is waiting to receive the incorrect items back in order to issue a refund. Prepaid fed ex return labels was emailed on 01/22/24. Fed ex tracking number ***************. Please use the prepaid labels to return the incorrect items if you need new return labels please let us know. Once when the items show they are returning back to us we will be more then happy to issue the refund.Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Sent us the wrong part and have no contact number to call customer service to get info or complain or talk to a salesperson. We request via email to return the part. Waiting for response. Also we found the same part on ****** and other sites for under $100 and their price was $242 plus tax and shipping. *******Business response
04/04/2024
We are sorry to hear the item is incorrect. We show an email reply was sent on 04/03/24 from our customer service team. We need some more information in order to set up the correct return and refund. Have you received a inverter kit or was the item shipped different then what was order ? The pictures attached are unclear of the item received. If you can please reply with the number on the item, you have received and the serial number of the unit the item was for. The item ordered has been replaced by the manufacture too manufacturer part number **********. However, the unit is still supposed to work with the unit. If you can please reply and we can look into this matter for you.Initial Complaint
02/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered some parts for my dryer on 3-29-2024. Paid for extra shipping next business day. Have yet to receive any information on them being shipped. Can not get anyone to reply to email or pick up a phone. I just want my money back to order elsewhere.Customer response
02/04/2024
Just want my refund!Business response
03/04/2024
We are sorry for any issues this may of caused. The order was placed Friday 03/29/24 after the cut off shipping time to ship that day. The order has shipped with fed ex tracking number ************ on Monday 04/02/24 and is due for delivery on 04/04/24. We have issued you a refund on your shipping in the amount of $35.29 which you will see back on your credit card in 2-3 business days. We have resent your email confirmation and tracking details to the email address we have on file. Please check your spam or junk folders if you have those set up. If you no longer wish to have the items you can refuse the shipment or we can set up a return.Initial Complaint
20/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 05-01, I ordered a heating element for my ***** dryer, which arrived 05-03. On 05-05, I opened the box to find the part was broken upon arrival to me. Immediately, I called, spoke with ***** M. I sent the requested pictures and ordered another identical part. I received an email saying more pictures of broken part required, which I sent. In the meantime, the second part arrived, which I no longer needed, as the dryer was fixed prior to receiving the second part. I have not received the required return labels from the company to return both parts. I have received a pending return to my debit acct today for one of the parts minus shipping cost. I was told both parts were returnable. In not receiving the return labels to send the parts back, I am not confident of any monies returned or being returned.Business response
02/04/2024
We are sorry to hear the items you have received are damage. We do show a claim has been filed with the warehouse too issue a refund. With a damage item you just hold on to the item for 30 days and if the warehouse would like these items back they email prepaid return labels. After 30 days if you do not get return labels you can discard the items. On order numbe* ******** we show a refund of $64.90 for the item was refunded on 03/05/24 and the shipping refund of $11.45 is being processed today. On order number ******** a refund of $76.35 has been posted today as well. These refunds can take 2-3 business days to show on your credit card.Initial Complaint
08/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered a 2-Speed Driver Motor for my washing machine on 2/4/24. The subtotal came to $216.94. I paid $32.95 for expedited shipping and with tax the total came to $267.94. I received the part in a damaged box on 2/6/24. The drive motor was damaged. There was very little packaging and broken plastic pieces in the bottom of the box. I submitted an email request and requested a return/refund through the website, on 2/6/24. Pictures were included of the motor, the broken pieces, and the condition of the box, with the request. The pictures can still be viewed on the website, under the return request. I did request an address so that I could return the damaged part. I tried calling twice and got a message that there were no agents available due to high call volume. I was instructed to submit a request online. Since my initial request on 2/6/24, I have sent 3 follow up emails and have received no response, address for returns, or a refund. The follow up dates were 2/13/24, 2/21.24, and 3/6/24. The status on the website has been Processing since 2/6/24. I believe the part I received may have been returned previously which would explain the damaged packaging. Although I have received no response regarding the return/refund, I have been receiving emails from customer service asking me to review my product and share a repair story. Please help. We are a month out with no resolution.Business response
11/03/2024
We are sorry for any issues this may have caused. The warehouse is requesting some additional photos of the package the item came in to complete the claim. If you can please provide the following photos of the box from all angles-Please provide close-up photo of the label on the box (must show tracking). I have sent you a direct email so you can reply directly with the photos. You will see a refund back on your credit card in the amount of $267.94. Please hold on to the damage item for 30 days and if the warehouse would like the item back, they will email you prepaid return labels to return the damage item.Customer response
11/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21403811, and find that this resolution is satisfactory to me. I have responded directly to the business email received this morning and attached the photos that were requested. I appreciate the assistance from BBB and the business.Initial Complaint
02/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I made a purchase on February 22,2024. One of the items I ordered is in stock and has yet been shipped the other item I understand is on back order I will have to wait. I tried calling the company to no avail because they say " due to high call volume there are no agents available to answer my call" I sent emails no one has yet answered. I would like my products if not then a refund and I can order the items elsewhere. Horrible customer serviceBusiness response
04/03/2024
We are sorry for any issues this may have caused. One of the items was on backorder at the time the order was placed and we had to order in from the manufacturer. The item has arrived from the manufacturer and should ship with in 24 hours. Once when the item ships you will get an email with the tracking details. We will also refund the shipping cost on your order for the inconvenience once when the order ships in the amount of $8.70.Customer response
05/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21375254, and find that this resolution is satisfactory to me.Initial Complaint
25/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I placed an order on 2/17/24 (#********). The wrong item was sent. I promptly filed a return request with information plus images of what was in the package. I received a follow up email asking me for the information I had already sent. I then received the following message: “Due to the nature of your return, we have submitted a report with our warehouse. While the warehouse conducts their investigation, we ask that you please hold onto the part for up to 30 days (90 for GE parts). Should the warehouse require the part returned, we will email you with prepaid labels; otherwise, the part can be discarded after the allotted time. Once the warehouse has completed their investigation, your refund will be processed back to your original method of payment within 3-5 business days.” I don’t understand why I have to wait up 30+ days to get a refund when it’s clear it was an error on their part. I just want return shipping label and my refund asap.Business response
26/02/2024
We are sorry to hear you have received the incorrect item. We show you have been in contact with our customer service team and a claim has been submitted. We ask you hold on too the incorrect item for 30 days and if the warehouse would like the item back, they will email you prepaid return labels. This will not affect your refund. You will see your refund back on your ****** account within 3-5 business days in the amount of $61.53.Initial Complaint
10/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Near August, 2023, I completed a purchase from PartSelect for a ********** Valve Solenoid Kit 120V Jlt at the cost of $34.66. The company had committed to delivering this specific item as confirmed by my order number ******40. Upon receipt, I discovered that I was sent an incorrect item: S*******1, 54mm Two Cup - Dual Wall Filter, which is not what I had purchased or have any use for. I attempted to resolve this issue directly with PartSelect by sending two emails on 9/9/2023 and recently 2/6/2024 and have yet to receive any form of acknowledgment or response. This lack of communication and the error in fulfilling the order to my detriment has led me to seek assistance from the BBB. I am requesting help to either receive the correct item I originally ordered or to obtain a full refund for the mishandled transaction. There was no advertising issue involved; the problem lies solely in the incorrect fulfillment of my order and the subsequent non-response from the company. I've attached a PDF showing the packaging they sent me which is labeled with the product I wanted but its contents show the discrepancy.Business response
13/02/2024
We are sorry to hear you were shipped the incorrect item. You will see a refund back on your paypal account in the amount of $49.68. You can discard the item you have received.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
76 total complaints in the last 3 years.
34 complaints closed in the last 12 months.