Business ProfileforDesjardins Insurance - Home & Auto

On November 10, 2023, in the morning, I was driving my vehicle home (********** ********* 2020). Suddenly, I noticed that the dashboard was indicating that the engine was overheating. I pulled off to the side of the road on the ****** exit and turned off the engine. My husband called ********** Service to come and tow the car to the ********** **** ****** garage in Ottawa. After almost a week, on the afternoon of November 16, 2023, Mr ******* *****, service manager, informed us that the engine blown up as a result of external shock (*********** ** *** ****** ********) and that I should contact my insurance company to report a collusion. I have submitted a claim (# ********) with Desjardins. After a week, Desjardins called us to tell us that they don't think the evidence provided by ********** garage are sufficient to cause the engine blow up. I am contacting you to get involved and help me to find a solution because the two companies (********** & Desjardins) are not agreeing and I don't know what to do. Desjardins says, the damage they see can't cause the engine blow up so, it is not collusion; while ********** says, the damage they see was caused by external damage so it is a collusion and I should deal with my insurance company. ( My police N# ********). Kind regards