Business ProfileforDHL Express Canada

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Bought two items of jewellery from Israel. They were sent Oct 26, 2023. DHL Canada attempted SMS to contact me. The seller informed me that the items were shipped. She had DHL Israel have DHL Canada call me direct. They made contact Nov 13. They informed that there is customs fee to be paid. I opted for self check out and Nov 15 the forms were sent to me. Nov 20 customs was paid and went to pick up the parcels from DHL. The parcels were not to be found. Later discovered they were sent back starting Nov 17. DHL Canada stated the seller requested them back. The seller did not. No memo could be produced, they said it was a private internal memo that the seller requested. She denies this. I spoke to customer care, company policy is to hold the item for 30 days. Nov 20 was still within this time frame. Then another rep stated the request for return was made Nov 7. The seller never requested return. If there was a request why was I called 6 days after the request and emailed customs forms 8 days after. Have still not recieved any delivery and am now on the hook for customs paid here and customs on return to Israel.