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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Grocery Store

Loblaw Companies Limited

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Reviews

This profile includes reviews for Loblaw Companies Limited's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Loblaw Companies Limited has 217 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 42 Customer Reviews

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    Review Details

    • Margaret V

      Date: 29/05/2025

      I had a pick up on line order, tried to email them , the email addrees on the receipt was not functioning and did not take my complaint, I phoned but they did not correct their overcharging . IMPOSSIBLE to get any action . TERRIBLE CUSTOMER SERVICE

    • Gwend P

      Date: 08/02/2025

      **** ******** *** ****** ** ****** ** ******* *** ** ***** *********** * **** ******** **** ***** ******* *** ********** ***** **** ***** * **** ***** *** *** ************* ** **** ** **** **** ** ****** ** **********. This pharmacy refuses to send my red requests to my physician until 7 days before I am due to refill the prescription. ** ************ physicians are stretched to their maximum due to shortages. She is unable to get to her pharmacy repeat requests for up to 30 days. So I have to stop the medications abruptly causing severe symptoms causing me to be unanticipated function and I am unable to go out. **** * ********** ******* *** ************* * **** ********** ****** ******** ************ *** *********** ** ********* *** **** **** ** ************* The pharmacy does not care about their clients! ***********!

    • Sean G

      Date: 27/01/2025

      I set up a PC Express order and one my items (***** Toilet Paper) was on sale priced at $15.99. After placing my order, I received an email receipt confirming that. However, when my order was prepared, the store decided to **** * **** * ****** *** charge me the full price of $23.99 for it. I called and was told that nothing could be done about it. ** *** ****** ********** ******** *** **** ********** **** **** ** *** ** **** ****** **** ***** ******** ******* ******** ********* ** * ****

    • Sreedevi S

      Date: 27/01/2025

      I am unable to accumulate PC Optimum points which is linked to Financial transactions

    • Archana B

      Date: 22/01/2025

      * ** ******** ** the false advertising of this company. They had a promotion about collecting 20 stamps and getting 75 percent off pots. There was never any inventory we ended up collecting 40 stamps. **** ** *** ** ******* ************* We went so many times and items never there. This was all a **** to get people to spend more money here. I am very upset about this

    • Intekhab A.

      Date: 11/11/2024

      I have frequently experience racial profiling of customers at this store. Staff frequently security check bags of people from certain race while ignoring others. Staff is quite **** and behave badly to certain section of community.

    • Sandy B

      Date: 05/11/2024

      ** * **** ** ***** * ***** Went to RCSS in late june/ early July. BOSS at ******** ******* Glasses SCRATCHED my lens. I complained to Tara, Customer Service, who told me that I would get a brand new pair of glasses. She sent info onto Chantal B. RO Sr. Manager, Optical Operations, RCSS BC who said for me to send info to her on eyeglass PURCHASE. At that time I was thinking of MAYBE getting 3 pair. Sent her info from a different RCSS in Delta BC. she sent me her "Offer" which was in her words a great offer, paying for first pair ( normal every day pair that I was SUPPOSED to get free) 2nd cheaper pair comp glasses with $100 frame and 3rd pair half price, and ALL COATINGS< TWO YEAR WARRENTY. She also in her emails said that the frame I could pick out was $249. So after 9 emails, I sent it upstairs who I was told his name was Michael. *** ******* **** I received a take it or leave it letter from Kenneth B. Specialist, Customer Support & Escalations who sent me this:We can confirm that store offer is for a free pair of glasses (frame valued maximum $149 + lenses). The glasses would not come with an extended warranty, however.!!! I wrote him 5x after that telling him to listen to Tara, customer service agent I first spoke to phone message to me,, and to read Chantals' emails. HE NEVER REPLIED!!!!!!!

    • Andre B

      Date: 29/10/2024

      Waiting for 4+ hours on hold to resolve an issue that they created by locking my points balance needlessly.

    • Bhumika C

      Date: 28/10/2024

      ***** shoppers *** *** ** **. They allow supervisors to target and pick on customers and I was picked on by one supervisor and an employeee and the supervisor was giving me ******** attitude at this location and did not want to descalate but it was escalated so quickly and ****** me verbally and even touched me ********** . I reported it to pharmacist and pharmacist do not care at all and started blaming me for complaining to him and "wasting his time" just because I came to complain to the pharmacist after a long time . His response ** ****** ********** *** blames the victim even though he admitted that the employees are at fault *** **** **** ***** ** ****** ** ******** however he chose to blame me for all what happen to me and told me that his time is wasted. This is not how *** ****r should solve a situation and I asked for any gift card or compensation *** ** ** ** ***** ** ***** ** * **** **** * He straight away told me No. and he does not want to do anything for me. I did deserve an apology or at least some compensation. It was a very strange interaction that he just striaght away changed his mind from admitting the truth to turning the blame on me and being very ******** and **** to me ******* ** ** ******* * **** **** ***** ****** ***** *** he backed off in his words. This owner pharmacist does not care *** ****** ** ******** *** ******. He does not value any customer ** *** *** ******* *** ******* **** ******** ** *** **** *** ********** ****** ***** *** *

    • Ron W.

      Date: 22/10/2024

      We shopped at Shoppers Drug Mart, located at 7205 Goreway Drive, Mississauga, Ontario L4T 2T9. Assistant manager, supervisor Mr. *** ************ ******* ***** **************** ***** * ******* ***** ******* *********** falsely accused us of shoplifting, ******* *** ***** ******** ** ******* ********* ********** ****** ** ******* *** ****** ********* *** ****** *** ********** ****** ** ********* demanding to photograph our driver's license, before allowing us to shop in the store. When we politely replied that we are not legally required to permit him to photograph our driver's license for shopping as a store customer, ** ********** ** **** ** ********* He publicly shouted at us: ******** ******* *********** *** *** ** ** ******** ** **** ** ******* *  He refused to provide us the business card for the store owner, and contact information for Customer- service for head office of Shoppers Drug Mart.

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