Customer ReviewsforCanada Post Corporation

I wonder how much longer they can be in business going to mistreat people so much till they no longer have a job to go to

Thank you for bringing this to our attention, we are very sorry for the inconvenience caused and do truly appreciate your business and feedback. Should you wish to pursue a formal investigation regarding the matter, please contact Canada post directly. To ensure your concerns are addressed quickly, I invite you to get in touch with our **************** support team to address your concerns/ suggestions on improvements to the postal services as well as to get updates on your service tickets. You have several options: 1)Open an online service ticket (Depending on your concern, you can open an online service ticket for parcel delivery issues, tracking, general mail delivery, post office issues and more. ************************************************************************************************************ 2)Chat - Our customer service representatives are available to provide support 7 days a week. Chat is available: Monday to Friday, 7 am to 11 pm ET - Saturday and Sunday, 9 am to 9 pm ET 3)Phone We provide customer support over the phone in both English and French. We also offer a TTY phone number for use by customers with compatible devices. Please call **************** directly at **************. Thanks, Canada Post *************

Canada Post workers fake house arrivals and leave notices in general box instead of a first attempt to make sign off transactions. It is a lazy practice that is being done constantly. I spent the entire day waiting for my package and didnt get it because of lazy post person. This is lying. This is fraud. Your paid to do a job. Do it. I was home to receive my package. Now I have to make more time at a later date to drive to a post office and sign for my package because you couldnt do your job the first time. ****** off!! Waisted my day for you to be a disappointment again.

We will reach out directly to the customer to resolve. Thank you, ********************** *************

If I could a zero star review, I would. I submitted my passport renewal in person to have the new one sent to me by registered mail. I work from home and not once did Canada Post try to deliver to my house. Though I still checked my community mailbox, I never once received a notification for pickup. On a hunch I went to the pickup location in my neighbourhood to inquire, and my renewed passport was there. To think that I might not have received my passport because the letter carrier couldnt be bothered to try to deliver to my home first, really, really, ticks me off. If it had been sent back to Service Canada for non delivery because of Canada Posts negligence, I hate to think what kind of nightmare I would have to go through to try and get it redelivered or wait hours in person at a Service Canada location far from my home.I have had numerous instances where regular mail I have been expecting never arrives (likely because it was put in the wrong mailbox and whomever received it, didnt bother to have it redirected). I do know that carriers get paid for their 8 hour day to complete their route. If they finish their route in 4 hours, they have the rest of the day off. Is this a matter of the carrier being lazy? There needs to be better measures in place by Canada Post, particularly where sensitive mail is concerned.

We will reach out directly to the customer to resolve. Thank you, ********************** *************

Horrible delivery drivers. Didn't even bother to knock or carry my package to the door just came with a ticket notice. I was told id get redelivery that same day and then nothing. Why hire people who refuse to do their job.

We will reach out directly to the customer to resolve. Thank you, ********************** *************

Canada Post failed to deliver my parcel. They make every effort to not be helpful. If you try to complain they want you to blame an individual rather than their failure as a company to give customer service.

Thank you for the feedback on your expected parcel, we apologize for the inconvenience this has caused. Unfortunately for any claims for loss as per the Canada Post Terms and Conditions the sender would be the one to file the claim, in addition they would be required to submit the documentation regarding the proof of mailing and proof of value of the item. This is required to complete the claims process. Please see the terms and conditions at ********************************************************************************************************************************************* please see section 12.1.8 Making a Claim for Loss, Damage or COD Service Failure..Again we are very sorry for this unforeseen service failure on the part of Canada Post. Thank you,Canada Post *************

Delivery is scanned at a location which is 100km away but surprisingly it never made to my city in a day let alone get scanned in my city. I wonder if the truck got robbed or any worse. I wonder what have happened to other people parcels. How is it possible if a drive picked up delivery and never made it to the warehouse atleast in a whole day and when calling the support they cant update since they dont have much power I wonder whats the point of them working if they cant reach the driver or the warehouse to get any update so they can update the receiver. Its just not soothing right. I have so much to say but I feel like the call service has no point of being available since they cant do much then tell me the same thing the computer tells me.

Thank you for your feedback. We truly regret to hear that you were disappointed with the service you received. Canada Post website is now showing your parcel has been delivered. Again we are very sorry for the misrouted parcel and the unforeseen delay and inconvenience this caused you.Thank you,Canada Post *************

For the last 5 years, we have not received any parcels/packages from Canada post. I'm am home 99% of the time, so that's not an excuse for them to not deliver anything. When I have gone to the post office to enquire if anything is there for me because tracking says it's been delivered, it is sometimes there. When I asked why it is not delivered to my condo mail box or my door, I have been told MULTIPLE TIMES that they do not deliver to my kind(yes, those are the exact words). When I ask what is meant by that, no one ever answers. I have asked this to 3 different people working at the post office and it's the same reply.Now I have had the last 2 packages not show up anywhere. Tracking says delivered, post office people say nothing for me there, and I cannot get beyond a chat bot on the phone and app. No way to reach anyone in person to find out what is going on.If I could give negative stars, I would!

Thank you for bringing this matter to our attention. This is not the experience we want for our customers and regret the stress and any inconvenience this may have caused you. To ensure your concerns are addressed quickly, I invite you to get in touch with our **************** support team at ************** to address your concerns.Thank you, Canada Post **************

This horrid company has a monopoly on the whole market, forcing the public to sacrifice their collective mental health just to receive mail. Packages are lost for months at a time reading "out for delivery" or "electronic information submitted" at best, and consistently. Delivery drivers don't read labels or signs on the door. The absolute worst part of the business is the customer service however. Constant virtue signaling about how easy everything is to do online but you literally can't do anything online except "chat" with an AI that has the same information that you have, and search endless loops of "support" information that get you nowhere. When you call, they say "you can do it all online!" (Insert jazz hands). If you can push through the most frustrating phone menu EVER, and scream "REPRESENTATIVE" into the phone for long enough, you might be able to actually talk to someone who has more information than you have. They'll tell you that they're "currently experiencing technical difficulties" so they can't help. I think I'd have a case if I sued them for my therapist bills at this point. When do Canadians get to decide who we trust with our mail? This company is clearly incompetent and the government should be stepping in IMO.

Thank you for your detailed feedback. We truly appreciate the time you took to share your thoughts, and we will work to improve the customer experience. I hope that we will have an opportunity to restore your confidence in our service in the future.Thank you, Canada Post **************

I gave them 1 star only because there isn't a 0 star rating available.

Thank you for your feedback. I hope that we will have an opportunity to restore your confidence in our service in the future.