Reviews

Wow, where to begin? In December 2023, I sent a parcel that was to be shipped with very delicate care. Canada Post didn't have the proper boxing to ship the product but recommended this "specialized" shrink bubble wrap and said it would be handled with care with no damages. I purchased insurance on the shipment as I had my suspicions which turned out to be more than valid in hindsight. The product was handled so haphazardly that the wooden frame sustained dents and scrapes and I was beyond livid. Canada Post even tried to say that the shipment was my fault and tried to deny me of my insurance. After a lengthy battle, they succumbed to my demands and paid the ************** forward to exactly a year later, while the Canada Post strike was commencing, my relatives and friends attempted to ship mail to me and it was subsequently sent back to them as Canada Post said it was the wrong postal code. The postal code was changed, without no notification to me, and I ended up having to give my relatives and friends the new postal code despite the fact the old postal code permitted deliveries to me without any real issue.Overall, I am beyond disappointed in Canada Post and some of its employees. I tend to think the vast majority consists of very disgruntled union employees who want more for less and don't give a **** about their job and succumbed to poor quality service. Moving forward, I plan to avoid using Canada Post as much as possible and I hope they become privatized. I have found *** and Purolator, despite Canada Post owning a huge chunk of equity in the company, to be much better and more reliable services. Canada Post has succumbed to mediocrity and they also had the nerve to say they will only hold a parcel for a few days and ship it back when I happened to be on Christmas holidays in the ************* post strike. There was no ***** period from the Canada Post strike and they had the temerity to do such a thing. 0/5 stars

Thank you for taking the time to share your feedback. This is not the experience that we want for our customers. We are very sorry for the negative experiences you have had with Canada Post, and we have documented your concerns. The information you have provided is important to us and will be reported to our Quality team. We hope that we will have an opportunity to restore your confidence in our service in the future.Should you need any further details on your postal code we encourage you to reach out to Canada Post ************** You have several options:Customer Care can be reached by phone at ************** Monday to Friday, 7 am to 11 pm EST Saturday and Sunday, 9 am to 9 pm EST.Or online at Support Support: Find answers, contact us or report a problem | Canada Post ****************************************************************************************************

If a postal code is to be changed for a static location, then the onus is on the postal service to notify the customer of that change. I wasnt notified of that change nor was any of my friends and relatives. The packages were just marked return to sender with no explanation provided. Frankly, Canada Post will one day be obsolete and I didnt even received a formal apology for the haphazard delivery of the parcel to my close relative. Also, if your union employees are going to go on strike during the Christmas holidays, then there should be a ***** period for people to pick up their parcels; especially if they happen to be out of the country. I will avoid using Canada Post as much as possible moving forward. Very poor service and the only high attribute Canada Post has is incompetence.

My employer dispatched a package to me on November 18, 2024. Due to the **** strike I did not receive my package and waited patiently. This was a system that was being delivered to me to start work as I was going back to work from my maternity leave. I rely on this job to feed my 1 year old child. However, I waited patiently. On December 19, 2024, the tracking on Canada post is showing at delivered however, upon checking the mailbox I did not find the system. I raised a ticket with Canada Post. After 15 mins the ticket got resolved and I called back to Canada Post to tell them that the ticket is showing as resolved but I cannot find the package in the community mail box even now. The agent told me that the mail man delivered it to the wrong address and we are sending someone out again to look for it. After 1 hour it again showed as resolved but I still could not find the package in my mail box. Then I called again and they said that the mail man came to your mail box and has confirmed that the package is there (LOOK CLOSELY). I then took my husband with me to look, maybe I had lost my eye sight and could not see the package. However, both of us could not find the package. Then I called Canada Post again and told them that the package is still not there. They then responded to us stating that the package is now lost. Therefore, we asked them to change the status to lost as my employer wants proof that I did not get the package before sending a new one. Canada Post stated that they cannot do that as they are not sure that it is lost and that probably I am just not looking closely enough. I then went to the Canada post office located at ************************ ON. When me and my husband went there and we complained and asked the lady for help. She said she cannot do anything about it. Then she said "You are crazy people and if you do not leave I will call security and police and have you thrown out".

Thank you for reaching out. We are truly sorry for the inconvenience your recent experience with Canada Post has caused. Unfortunately, when a parcel scan is showing delivered, and the receiver does not receive the parcel the process is that the Sender would be the one to open the claim for the lost item. Please have the Sender reach out to Canada Post ************* to start this process. ************* can be reached by phone at ************** Monday to Friday, 7 am to 11 pm EST Saturday and Sunday, 9 am to 9 pm EST. Or online at Support Support: Find answers, contact us or report a problem | Canada Post (******************************************************)Thank you for creating a service ticket regarding the *********** employee complaint. Canada post will be further looking into this. Regards,Canada Post *************

If you read my complaint you will see that is it about the behaviour of staff at the Canada post office and not any damage or claim. I guess you did not even give my complaint a proper reading before responding. No wonder the staff behaved in this way

Thank you for the follow up. Our apologies if our reply was not clear. We are very sorry that the parcel was not located by the depot and that we advised you to contact the sender to have them open a claim for lost item. In this case we have a delivered scan but the item was not received. Details were provided on how to advise the sender to start the process. As the sender paid for the shipping, they also are the ones who would be paid out for a lost item, thus why we explained how to have a claim started for your scanned delivered but not received item. Unfortunately, there is no scanning online that we would provide to say the item is lost. When the shipper of this item contacts us, a trace is opened for a missing item regardless of what the scanning online states.A separate service ticket was opened by you for Canada Post to address the employee/ post office complaint which we noted in our reply. Should you not be happy with the outcome of this investigation please contact the Canada Post **************** and provide them with your service ticket(s). They are a third party who will review Canada Posts actions.Again, we are very sorry that the item could not be located and the poor service you received from the ************ We hope this clarifies our reply on the next steps for the missing item, and that the complaint with the staff was investigated and dealt with your service ticket created by Customer *********************************** *************

Canada posts strike has held my fiance hostage in Canada for a MONTH. He is unable to work, provide income for our family. Has had to pay additional hotel / food costs to stay in Canada for over a month now. All because they are holding his newly renewed visa/passport hostage in their facilities. It is unacceptable and CRUEL to hold such crucial and vital documents from people. What theyre doing to him and 1000s of others should be illegal. I hope this business crumbles once this strike is over, the most horribly ran atrocity in history.

Thank you for your feedback. Unfortunately, with the current strike of the ********************************, Canada Posts operations have ceased. No mail nor parcels will be processed nor delivered during this time. Please note that all mail and parcels are secure in our network and will be delivered as soon as possible upon the resumption of operations on a first-in, first-out basis. That being said, it may take some time for processing and delivery to return to normal. Thank you, Canada Post *************

This Canada Post strike is ridiculous. If they don't want their job and wages. Fire their *****. Give the jobs to people who will appreciate it. Like the people on government assistance who desperately want to work. It annoys me how the Canada Post workers whine about how they can't survive on their wages. Yet the rest of us survive on a lot less. They're whining workers should try surviving on government assistance then come talk to us about how low their wages are.

Thank you for your feedback on the ******************************** (CUPW). The ******************************** (****) has announced it intends to begin a national strike on Friday, November 15 at 12:01 a.m. ET. Canada Posts operations will shut down during a national strike, affecting millions of Canadians and businesses across the country.Customers should expect delays.Customers will experience delays due to the strike activity. Mail and parcels will not be processed or delivered for the duration of the national strike, and some post offices will be closed. Service guarantees will be impacted for items already in the postal network. No new items will be accepted until the national disruption is over.Items will be delivered as quickly as possible once operations resume.All mail and parcels in the postal network will be secured and delivered as quickly as possible on a first-in, first-out basis once operations resume. However, a national strike of any length will impact service to Canadians well after the strike activity ends. Shutting down facilities across the country will affect Canada Posts entire national network. Processing and delivery may take some time to fully return to normal.Stay informed.Continue to visit our website for the latest information on negotiations and updates on strike activity.****************************************************************************************************************************************** ********************************************

Postal worker forged my sisters signature to avoid personally delivering registered mail. This crown corporation is rotten to the core.

Thank you for contacting us regarding your missing item. We can assure you that your service ticket ********* has been escalated and that you will receive follow up shortly on the next steps.Again we are very sorry for the inconvenience this has caused, and thank you for your patience.Thank you,Canada Post *************

I payed for Priority Shipping and the package is set to arrive a week after i ordered. That is a normal time frame so i should be refunded the money because clearly this is not priority.

Thank you for bringing this to our attention, we are very sorry for the inconvenience caused and do truly appreciate your business and feedback. To ensure your concerns are addressed quickly, I invite you to get in touch with our Customer Service support team to address this late delivery with your tracking number. You have several options: 1)Open an online service ticket (Depending on your concern, you can open an online service ticket for parcel delivery issues, tracking, general mail delivery, post office issues and more. https://www.canadapostpostescanada.ca/web/en/pages/support/default.page#panel2-3 2)Chat - Our customer service representatives are available to provide support 7 days a week. Chat is available: Monday to Friday, 7 am to 11 pm ET - Saturday and Sunday, 9 am to 9 pm ET 3)Phone We provide customer support over the phone in both English and French. We also offer a TTY phone number for use by customers with compatible devices. Please call Customer Service directly at 1-866-607-6301. Thanks, Canada Post Customer Care

I think it`s one of the worse crown corporations , overpaid unionized workers. 4 days wait to get our passports . maybe 5 . they where in ********** in 4-th of october, we had them in 9-th afternoon. 5 days from ********** to *********. Come on , owerpaid CANADA POST

Thank you for bringing this to our attention, we are very sorry for the inconvenience caused and do truly appreciate your business and feedback. Should you wish to pursue a formal investigation regarding the late delivery, please contact Canada post directly. You have several options: 1)Open an online service ticket (Depending on your concern, you can open an online service ticket for parcel delivery issues, tracking, general mail delivery, post office issues and more. https://www.canadapostpostescanada.ca/web/en/pages/support/default.page#panel2-3 2)Chat - Our customer service representatives are available to provide support 7 days a week. Chat is available: Monday to Friday, 7 am to 11 pm ET - Saturday and Sunday, 9 am to 9 pm ET 3)Phone We provide customer support over the phone in both English and French. We also offer a TTY phone number for use by customers with compatible devices. Please call Customer Service directly at 1-866-607-6301. Thanks, Canada Post Customer Care