Reviews

My employer dispatched a package to me on November 18, 2024. Due to the **** strike I did not receive my package and waited patiently. This was a system that was being delivered to me to start work as I was going back to work from my maternity leave. I rely on this job to feed my 1 year old child. However, I waited patiently. On December 19, 2024, the tracking on Canada post is showing at delivered however, upon checking the mailbox I did not find the system. I raised a ticket with Canada Post. After 15 mins the ticket got resolved and I called back to Canada Post to tell them that the ticket is showing as resolved but I cannot find the package in the community mail box even now. The agent told me that the mail man delivered it to the wrong address and we are sending someone out again to look for it. After 1 hour it again showed as resolved but I still could not find the package in my mail box. Then I called again and they said that the mail man came to your mail box and has confirmed that the package is there (LOOK CLOSELY). I then took my husband with me to look, maybe I had lost my eye sight and could not see the package. However, both of us could not find the package. Then I called Canada Post again and told them that the package is still not there. They then responded to us stating that the package is now lost. Therefore, we asked them to change the status to lost as my employer wants proof that I did not get the package before sending a new one. Canada Post stated that they cannot do that as they are not sure that it is lost and that probably I am just not looking closely enough. I then went to the Canada post office located at ************************ ON. When me and my husband went there and we complained and asked the lady for help. She said she cannot do anything about it. Then she said "You are crazy people and if you do not leave I will call security and police and have you thrown out".

Thank you for reaching out. We are truly sorry for the inconvenience your recent experience with Canada Post has caused. Unfortunately, when a parcel scan is showing delivered, and the receiver does not receive the parcel the process is that the Sender would be the one to open the claim for the lost item. Please have the Sender reach out to Canada Post ************* to start this process. ************* can be reached by phone at ************** Monday to Friday, 7 am to 11 pm EST Saturday and Sunday, 9 am to 9 pm EST. Or online at Support Support: Find answers, contact us or report a problem | Canada Post (******************************************************)Thank you for creating a service ticket regarding the *********** employee complaint. Canada post will be further looking into this. Regards,Canada Post *************

If you read my complaint you will see that is it about the behaviour of staff at the Canada post office and not any damage or claim. I guess you did not even give my complaint a proper reading before responding. No wonder the staff behaved in this way

Canada posts strike has held my fiance hostage in Canada for a MONTH. He is unable to work, provide income for our family. Has had to pay additional hotel / food costs to stay in Canada for over a month now. All because they are holding his newly renewed visa/passport hostage in their facilities. It is unacceptable and CRUEL to hold such crucial and vital documents from people. What theyre doing to him and 1000s of others should be illegal. I hope this business crumbles once this strike is over, the most horribly ran atrocity in history.

Thank you for your feedback. Unfortunately, with the current strike of the ********************************, Canada Posts operations have ceased. No mail nor parcels will be processed nor delivered during this time. Please note that all mail and parcels are secure in our network and will be delivered as soon as possible upon the resumption of operations on a first-in, first-out basis. That being said, it may take some time for processing and delivery to return to normal. Thank you, Canada Post *************

This Canada Post strike is ridiculous. If they don't want their job and wages. Fire their *****. Give the jobs to people who will appreciate it. Like the people on government assistance who desperately want to work. It annoys me how the Canada Post workers whine about how they can't survive on their wages. Yet the rest of us survive on a lot less. They're whining workers should try surviving on government assistance then come talk to us about how low their wages are.

Thank you for your feedback on the ******************************** (CUPW). The ******************************** (****) has announced it intends to begin a national strike on Friday, November 15 at 12:01 a.m. ET. Canada Posts operations will shut down during a national strike, affecting millions of Canadians and businesses across the country.Customers should expect delays.Customers will experience delays due to the strike activity. Mail and parcels will not be processed or delivered for the duration of the national strike, and some post offices will be closed. Service guarantees will be impacted for items already in the postal network. No new items will be accepted until the national disruption is over.Items will be delivered as quickly as possible once operations resume.All mail and parcels in the postal network will be secured and delivered as quickly as possible on a first-in, first-out basis once operations resume. However, a national strike of any length will impact service to Canadians well after the strike activity ends. Shutting down facilities across the country will affect Canada Posts entire national network. Processing and delivery may take some time to fully return to normal.Stay informed.Continue to visit our website for the latest information on negotiations and updates on strike activity.****************************************************************************************************************************************** ********************************************

Postal worker forged my sisters signature to avoid personally delivering registered mail. This crown corporation is rotten to the core.

Thank you for contacting us regarding your missing item. We can assure you that your service ticket ********* has been escalated and that you will receive follow up shortly on the next steps.Again we are very sorry for the inconvenience this has caused, and thank you for your patience.Thank you,Canada Post *************

I payed for Priority Shipping and the package is set to arrive a week after i ordered. That is a normal time frame so i should be refunded the money because clearly this is not priority.

Thank you for bringing this to our attention, we are very sorry for the inconvenience caused and do truly appreciate your business and feedback. To ensure your concerns are addressed quickly, I invite you to get in touch with our Customer Service support team to address this late delivery with your tracking number. You have several options: 1)Open an online service ticket (Depending on your concern, you can open an online service ticket for parcel delivery issues, tracking, general mail delivery, post office issues and more. https://www.canadapostpostescanada.ca/web/en/pages/support/default.page#panel2-3 2)Chat - Our customer service representatives are available to provide support 7 days a week. Chat is available: Monday to Friday, 7 am to 11 pm ET - Saturday and Sunday, 9 am to 9 pm ET 3)Phone We provide customer support over the phone in both English and French. We also offer a TTY phone number for use by customers with compatible devices. Please call Customer Service directly at 1-866-607-6301. Thanks, Canada Post Customer Care

I think it`s one of the worse crown corporations , overpaid unionized workers. 4 days wait to get our passports . maybe 5 . they where in ********** in 4-th of october, we had them in 9-th afternoon. 5 days from ********** to *********. Come on , owerpaid CANADA POST

Thank you for bringing this to our attention, we are very sorry for the inconvenience caused and do truly appreciate your business and feedback. Should you wish to pursue a formal investigation regarding the late delivery, please contact Canada post directly. You have several options: 1)Open an online service ticket (Depending on your concern, you can open an online service ticket for parcel delivery issues, tracking, general mail delivery, post office issues and more. https://www.canadapostpostescanada.ca/web/en/pages/support/default.page#panel2-3 2)Chat - Our customer service representatives are available to provide support 7 days a week. Chat is available: Monday to Friday, 7 am to 11 pm ET - Saturday and Sunday, 9 am to 9 pm ET 3)Phone We provide customer support over the phone in both English and French. We also offer a TTY phone number for use by customers with compatible devices. Please call Customer Service directly at 1-866-607-6301. Thanks, Canada Post Customer Care

Waiting for registered delivery. Have not left my house for 3 days, website states delivery by end of day. Never shows up. Poor service. Make an accurate website, people depend on this for tracking and it is obviously very inaccurate.

Thank you for bringing this to our attention, we are very sorry for the inconvenience caused and do truly appreciate your business and feedback. Should you wish to pursue a formal investigation regarding the matter, please contact Canada post directly. To ensure your concerns are addressed quickly, I invite you to get in touch with our **************** support team to address your concerns/ suggestions on improvements to the postal services as well as to get updates on your tracking number. You have several options: 1)Open an online service ticket (Depending on your concern, you can open an online service ticket for parcel delivery issues, tracking, general mail delivery, post office issues and more. ************************************************************************************************************ 2)Chat - Our customer service representatives are available to provide support 7 days a week. Chat is available: Monday to Friday, 7 am to 11 pm ET - Saturday and Sunday, 9 am to 9 pm ET 3)Phone We provide customer support over the phone in both English and French. We also offer a TTY phone number for use by customers with compatible devices. Please call **************** directly at **************. Thanks, Canada Post *************

Canada Post MASSIVE Snapship scam.If you have a business account with ********************** you can prepare a shipment from the comfort of your office or home. Put in all required info, origin, destination, measurements, weight, pay online, print the label, attach it and drop off your parcel at Canada Post location. It is called Snapship. Lately I noticed that 2-3 days later an additional charge appears on your credit card, 2-3 bucks, a small amount, but also by Snapship. I contacted Canada Post business office - they told me they do that if measurements or weight are under-reported, so they add a charge to cover the 'difference'. Sounds justified, but wait, the thing is, I mostly ship items worth in hundreds of dollars, so I always OVER-report, say a 20x15x15 cm parcel weighing 500 grams I register as 22x16x16, weighing 700 grams. I ALWAYS do that to avoid issues when I drop it off. So, I asked the agent on the phone, how can it be? Can I verify my measurements when I drop it off. The answer was NO, what happens at the local post office does not count. See what is going on? They weigh your parcel at some remote facility where the rigged measurements always require you to pay a small additional charge, they have your credit card info, so they charge you again. Thousands or tens of thousands of shipments a day, a 2-3 bucks on each, a year later you have millions of dollars in your pocket stolen from unsuspecting customers. The conversation with ********************** business office was useless. The office of 'Canada Post Ombudsman' is a joke you cannot even get in touch with them, only by mail or e-mail and only to appeal a Canada Post previous decision. So my advice to those who use the SnapCr*p, stop doing that, go to the ************ pay there. If you absolutely must, use a reloadable **** or Mastercard and add exactly what you need to pay when you prepare shipment, or use a credit card that can be locked, lock it right after you pay for shipping.Class-action law suit is looming

Thank you for your recent Better Business Bureau enquiry, we apologize for the inconvenience caused. A few key steps to ensure measurements are accurate is to not rely on the manufacture measurements that are printed on the box itself or from the manufacturer specifications as these can greatly vary and or be the measurement of the inside of the box in some cases. Take several measurements from several different points of a box packaged ready for shipping, this accounts for any bulging or additional shipping materials. Ensure that the scale/ measuring tape used is accurate.Please see the link below on more details regarding additional charges when using ************ to cube an item and calculate the ** of its actual weight | Canada Post (******************************************************)Avoid unexpected shipping fees | Business Matters | Canada Post (******************************************************)We also offer Flat Rate boxes.Send a flat rate box | Personal | Canada Post (******************************************************)We encourage you to contact Canada Post ************* to further discuss this issue as well as receive a formal service ticket for this complaint. Should you wish to pursue a complaint with the Canada Post ***************** they would require a Service Ticket documenting the issue from Canada Post to show the steps Canada Post has taken to resolve the issue. Please see the link below on the step required for contacting their office Canada Post ombudsman (******************************************************)Thank you,Canada Post *************