Business ProfileforProvident Energy Management Inc

I would like to report an overcharging problem. I turned off the heat system (set thermostats to off) in December 2023 (entire month), but had a $13.56 charge in December 2023 bill. On Jan 9th, 2024, I called Provident and the customer service said it was because I open the window and told me to ask Property Management. I didn't think it was window problems because I turned off the heat so there shouldn't be any charge. I contacted property management office the same day and their technician checked and didn't find any problem. We turned off the fan coil and electric break, but the Utility Dashboard still showed heating consumption, so we suspected there might be an issue with the metering of the unit. On Jan 10th, 2024, I emailed and called Provident. They said I should complete a test, and they can only see the result after I completed the test. Below is the instruction from Provident (in email): "Please for a minimum amount of 2 hours turn your thermostat down to 18 Celsius or 65 Fahrenheit. After 2 hours (or more) please turn thermostat back up to 20-21 Celsius 68- 70 Fahrenheit. Please write down the hours you are conducting this test. " Since my unit temperature was above 18C and it’s heating, I did’t think it can get the temperature down to 18C. So I emailed back and ask if it's feasible. They came to this conclusion without testing and said they had reviewed the meter data for the heat consumption in my unit and did not see anything unusual about the readings, and it contradicted what they said before. On Jan 11, 2024, I called Provident, they said they can send a technician to my unit, but I have to pay $125 if it is not metering problem. I asked them in which case it's not considered as a metering problem and they didn't know the answer. I can still see the heat consumption now, but I didn't turn on the heat. Provident keeps charging me. I hope Provident can fix the metering problem and refund. Thank you so much in advance, *******