Complaints

This profile includes complaints for GetMovers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GetMovers has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GetMovers

  83 - 7250 Keele St Concord, ON L4K 1V8

• 

  GetMovers

  48 - 77 Diana Ave Brantford, ON N3T 0R6

• 

  GetMovers

  500 - 7030 Woodbine Ave Markham, ON L3R 6G2

• 

  GetMovers

  700 - 22 Frederick St Kitchener, ON N2H 6M6

• 

  GetMovers

  4 - 180 Northfield Dr W First Fl Waterloo, ON N2L 0C7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:29/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 2, when the 3 drivers arrived, only then was I informed of multiple ****** costs. These included but are not limited to having to walk up and down stairs. We had agreed to 2 movers and the company contacted me shortly before moving day to send a third person for the heavy items. I agreed, stating 3 would make the move faster. The third person sent had the flu and spent most of the time sitting in the truck not helping. Only the 2 healthy people moved the heavy items. They did not bring enough boxes, as they were supposed to pack ******* ** ** **** ******. They also didn’t bring appropriate wrapping supplies for the many antiques and antique jars I specified were priceless. I had already packed half of the items before their arrival but left the breakables, thinking they would bring bubble wrap, which they didn’t. Only one person wrapped or boxed things as slow as he possibly could while the other 2 stood around and did nothing. They refused to move the furniture while waiting and said they had to put all the non furniture on the truck first. I had to pay for them to take a 15 minute break every hour! They went as slow as possible and took a ridiculous 9 hours to move my bachelor sized apartment belongings! They broke many things, including my china and marked up all of my furniture. I got upset because I watched one of them place a black and dirty item on my ***** ************ ***** ********* **** ******* settee inside the truck without covering it. I made him remove the item and cover the settee with a blanket. They had a large stack of blankets but didn’t use a single one except for the one I insisted they use on the settee. When we were ready to leave the apartment to drive to the new address, I was told that I had to sign off on the documents and accept that everything arrived safely and pay as soon as we arrived at the new place or they were going to drive away with all of my belongings! When we arrived at the new place, they informed me that I also had to purchase their dinner and pay for their time to eat it before they would start to unload. They forced me to sign of on everything they had broken and damaged, but allowed me to pay when the truck was halfway unloaded. There are also a number of things missing, like 2 of my china mugs! They packed frozen food from the freezer in a box and ** *** *** **** they packed a plant in a box with a white pillow placed on top.

  To continue from the complaint filed yesterday, * ***** **** ** *** ********** ******* With the ****** ** *** red item, they told me they wanted to dismantle it to move it. I told them twice not to dismantle it as I brought it into the apartment by myself without issue and it didn’t need to be dismantled. They destroyed it taking it apart. They also offered to remove all the pictures, shelves and other things hanging on the wall. They took all these things down, dismantled the red item and did not give me a single screw or anything else used to hang all of these things. Most of these were made of cast iron, with matching screws and attachments. It has been very difficult to find new hardware and impossible to find anything matching the material. ******** ** **** an antique pot/pan hanger that secures to the ceiling. They broke 3 of the cast iron hooks off of one end. Not only does it look lopsided and ridiculous now, but this cannot be repaired? I also had a rare $800 plant that I made very clear had to be handled very carefully and couldn’t be broken. *** *** *** **** they broke it all into pieces. It’s now dying and I can’t save it! * **** **** * ******* ** *** ******** ***** ******* * ************* **** **** ***** ** * *** *** ******* **** * ***** ******* Thank you Thank you

  On top of everything else, I ******* ** **** * ***** ***** *** have just realized I did not get any of my roasting pans or any of my other oven dishes whatsoever, along with some of my china! They couldn’t have broken the pans, like they might have done with my china, so they must have taken some of my belongings with them???

   

  Business Response

  Date: 20/02/2024

  Dear Customer,
  We appreciate your feedback and concerns regarding your recent move with Get Movers. We take customer satisfaction seriously and have thoroughly reviewed your complaint. After careful examination and consideration of the Terms and Conditions, as well as the signed contract, we find that the claims made are not within our responsibility.
  As per our Terms and Conditions, section 3.15 clearly states that Get Movers will not be held responsible for any damages or losses once the crew leaves the premises. It is crucial for customers to inspect their belongings during the unloading process and report any damages to the crew leader. We regret any inconvenience you may have experienced during the move, but it is important to adhere to the agreed-upon terms.
  Regarding the additional costs, the Terms and Conditions and the signed contract outline all fees associated with the move, including the provision for additional personnel for heavy items. We acknowledge your agreement to the inclusion of a third person to expedite the process.
  While we strive to provide quality service, we understand that issues may arise during the moving process. However, the crew's performance and the handling of your belongings fall within the scope of our agreed-upon terms. Any damages or breakages incurred during the move are your responsibility to report during unloading, as outlined in our terms.
  In reference to the alleged slow pace and the additional costs for breaks, our records indicate that breaks are scheduled and communicated to the customer, and any discrepancies should be reported at the time of the move.
  Regarding the missing items, we take such matters seriously and are willing to investigate further. Please provide us with a comprehensive list of missing items, and we will do our best to assist you in locating them.
  We regret any inconvenience you may have experienced and appreciate your understanding of our policies and terms. If you have any further concerns or questions, please feel free to contact us directly.
  Sincerely,

  GetMovers.ca

  Customer Answer

  Date: 20/02/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I was forced to sign a form stating everything was acceptable prior to the ability to inspect a single item or ********** **** your drivers would drive away with all of my belongings otherwise. I was also forced to pay in full prior to having the ability to inspect anything.

   

  You decided after the deposit was made, at the last minute, to call and inform me that you were sending a third person due to heavy items. That person never touched a single heavy item and spent most of the time sitting in the truck waiting for the day to end.

  Do you consider it reasonable to send 3 people to pack and move, while only one person packs, very slowly I might add, and the other two stand/sit around waiting for a box? When I asked the 2 doing nothing to start moving furniture while the 3rd one packed, I was told they refused to move anything until all boxes were loaded on the truck. Does this sound reasonable?

  I don’t really care about the miscellaneous items that disappeared. I care that 2 of my china mugs never arrived and one of my plates is broken on the bottom, ** ***** ** *** *******. I went back to the apartment hoping to find them but they weren’t there. They stopped making this pattern a long time ago and it’s more expensive now to replace pieces that the original cost of the items. * **** ******** ******** ** **** *** * ******* **** **** *****

  ******** *** *** ******** ** **** ************** *** *** **** ****** *** ******* ** **** ********** ***** ** **** ********* ** *** **** ********** ** * ***** *********** * ****** ****** *** ** ******* ********** ** **** ********* ******* ** * ***** ********** ** **** **** *** *** ***** *** ***** *** ** ******

  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 28/02/2024

  Dear Customer,
  We appreciate your feedback and concerns regarding your recent move with Get Movers. We take customer satisfaction seriously and have thoroughly reviewed your complaint. After careful examination and consideration of the Terms and Conditions, as well as the signed contract, we find that the claims made are not within our responsibility.
  As per our Terms and Conditions, section 3.15 clearly states that Get Movers will not be held responsible for any damages or losses once the crew leaves the premises. It is crucial for customers to inspect their belongings during the unloading process and report any damages to the crew leader. We regret any inconvenience you may have experienced during the move, but it is important to adhere to the agreed-upon terms.
  Regarding the additional costs, the Terms and Conditions and the signed contract outline all fees associated with the move, including the provision for additional personnel for heavy items. We acknowledge your agreement to the inclusion of a third person to expedite the process.
  While we strive to provide quality service, we understand that issues may arise during the moving process. However, the crew's performance and the handling of your belongings fall within the scope of our agreed-upon terms. Any damages or breakages incurred during the move are your responsibility to report during unloading, as outlined in our terms.
  In reference to the alleged slow pace and the additional costs for breaks, our records indicate that breaks are scheduled and communicated to the customer, and any discrepancies should be reported at the time of the move.
  Regarding the missing items, we take such matters seriously and are willing to investigate further. Please provide us with a comprehensive list of missing items, and we will do our best to assist you in locating them.
  We regret any inconvenience you may have experienced and appreciate your understanding of our policies and terms. If you have any further concerns or questions, please feel free to contact us directly.
  Sincerely,
  GetMovers.ca

  Customer Answer

  Date: 08/03/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  I have already stated all the reasons, including the fact that the 3rd person sat in the truck 90% of the time and didn’t work and I was forced to sign off and accept the condition of my items without having an opportunity to inspect them because they were all on the truck and I was told they would drive away with everything if I didn’t accept. I also stated that I had to pay prior to unloading. 
  

  I have already sent a photo of the china missing *** * ***** ********** *** ****** *** ******* ********** **** ** ****** *** **** **** *********** **** ***** **** **** ******* ** * ***** *** ****** *** ******* *** ** **** **** *** 
  Sincerely,
  
  ***** ********

  Customer Answer

  Date: 12/03/2024

  I already told them I don’t care about anything other than the China and I sent photos of the missing cups, so I don’t understand why they’re asking again?

  I’ve already replaced the other missing items. 

  Business Response

  Date: 18/03/2024

  Dear Customer,
  We appreciate your feedback and concerns regarding your recent move with Get Movers. We take customer satisfaction seriously and have thoroughly reviewed your complaint. After careful examination and consideration of the Terms and Conditions, as well as the signed contract, we find that the claims made are not within our responsibility.
  As per our Terms and Conditions, section 3.15 clearly states that Get Movers will not be held responsible for any damages or losses once the crew leaves the premises. It is crucial for customers to inspect their belongings during the unloading process and report any damages to the crew leader. We regret any inconvenience you may have experienced during the move, but it is important to adhere to the agreed-upon terms.
  Regarding the additional costs, the Terms and Conditions and the signed contract outline all fees associated with the move, including the provision for additional personnel for heavy items. We acknowledge your agreement to the inclusion of a third person to expedite the process.
  While we strive to provide quality service, we understand that issues may arise during the moving process. However, the crew's performance and the handling of your belongings fall within the scope of our agreed-upon terms. Any damages or breakages incurred during the move are your responsibility to report during unloading, as outlined in our terms.
  In reference to the alleged slow pace and the additional costs for breaks, our records indicate that breaks are scheduled and communicated to the customer, and any discrepancies should be reported at the time of the move.
  Regarding the missing items, we take such matters seriously and are willing to investigate further. Please provide us with a comprehensive list of missing items, and we will do our best to assist you in locating them.
  We regret any inconvenience you may have experienced and appreciate your understanding of our policies and terms. If you have any further concerns or questions, please feel free to contact us directly.
  Sincerely,
  
  GetMovers.ca

  Business Response

  Date: 28/03/2024

  Please note that all our trucks check after the job done to make sure there are no leftover items. Please note as well that this is customer responsibility to check and acknowledge that they received. As per signed contract, there were no issues or missing items and this confirmed by client signing the contract. 

  Business Response

  Date: 28/03/2024

  Please note that all our trucks check after the job done to make sure there are no leftover items. Please note as well that this is customer responsibility to check and acknowledge that they received. As per signed contract, there were no issues or missing items and this confirmed by client signing the contract. 

  Customer Answer

  Date: 01/04/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I was forced to sign the contract against my will  

  
  Sincerely,
  
  ***** ********