ComplaintsforCanada Tax Reviews Inc

• Initial Complaint

  18/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I signed in their system 2020 I remember.I was thought this is under CRA.I didn't read fully the agreement.I haven't heard from them since then.I had mistakes of signing which is I don't know what's going on In what I signed.This Year they just contacted me and said to pay the service that they did to me which is I don't know what it is.If they are doing what kind of service they provided, They have to confirm first to me that "hey we will do your 10 years tax review if you are still willing to do our service that you have to pay this or that" I haven't heard from them since 2020 and suddenly they will came up to me that I have to pay this.And also they're Harassing me to call almost everyday until Sunday.They call me "animal" because I was really upset why I have to pay this. I need help to remove my files from them because they are threatening me. It cause me stress and got sick because of harassing everyday and threatening if I couldn't pay that amount.

• Initial Complaint

  09/02/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I’ve been complaining many times I make twice a payment they should give me back one and the bank told me they should give me one payment back as soon as possible and they told me they know they have it the same day banks are not stupid. They’re the one who’s holding my money and that’s not right they keep telling me we’re gonna get back to you we’re gonna get back to you.

• Initial Complaint

  01/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Hired ctr to do a disability review on my taxes for the last few years and while on the phone they asked me if my taxes had been filed for 2022 and I mentioned they had not they said they would file my taxes at the same time and I would pay 33% of my tax refund. I got my tax assessment with refund of almost 4000 of which I payed 33% their fee to do the review. 10 days later I got an invoice in my email stating that my gst back pay would be deposited to my account in February of 2024 and then an email from ctr stating they were also charging a fee on this credit from the cr as well as another invoice for 81$ on another credit of back pay from the CRA for 280$ . I was not informed they would be charging me per refund from the CRA I was told one payment of 33% on my tax refund this is ludicrous as they are charging me 33% fee each credit the CRA gives me for simply filing my taxes! I should not have to pay them for a tax credit that is that I receive from the CRA every quarter because they did my taxes this refund is a tax credit I would have received no matter who did my taxes and is not part of the disability review refund they offered me in the first place. I feel as though I was mislead here and don’t feel the charges are valid beyond my original payment of 1226.26 and would prefer not to pay them any further fees on this matter they are threatening to put it in my credit report as delinquent should I not pay it

• Initial Complaint

  21/12/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was contacted by this company (which my mother who elderly was originally contacted via email by them and then sent them to me). She had no idea how bad this company was. **** *** ***** *********! When I got called (which lasted 12 minutes and 2 seconds). I was FORCED to sign the contract without having any time at all to read it. I was under the understanding that this was to help my mother, not for my own tax returns. Nothing was explained to me in detail at all. And the woman on the phone kept asking me "did you sign it yet?". "It doesn't look like you signed it, can you sign it now?". I was asked about 3-4 times to sign it as I was trying to read the contract in full. I didn't get the time to read it, and in desperation to help my elderly mother, I signed it because I thought I was going to help her get a refund. I signed it at 1:47pm. I then looked into the company and read the contract fully and realized how absolutely awful this company is. I emailed them at 9:57pm asking them to stop all "research" into my taxes and removed them from being an authorized user to my CRA account. I just got a bill for $338.99 for their "services". This is absolutely not okay in any way. I was pressured into not reading the contract and just signing. As I said before, the phone call was only 12 minutes long. Not long enough to explain to me what was happening or for me to read the contract in full. I want this invoice to be removed from my name and it to be voided. It isn't okay that this company calls and makes you sign it while they're on the phone with you constantly asking you to sign it and hurry up. There is NO WAY this company did any type of work worth the $338.99 in the time they had my accounts. This is an extremely ********* company and I will be getting my lawyer involved.

  Business response

  11/01/2024

  Tymika, 

  Please call our office at 1800-950-6754 in order to discuss your file further. 

   

• Initial Complaint

  10/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  So this business was suppose to provide a 10 year review of my taxes and see if I was owed money still and I would pay nothing unless money was found . Any money found I would have to pay a 33% fee for there services. I agreed to let them do a 10 year review of my taxes ive already filled . Then they went and did their review and came back to me telling me they found $12,400 in taxes ive missed . So I told them to claim that amount then and I would owe them roughly 4000 . So they sent me a contract which I signed not knowing they had infact not done any review whatsoever but were just filling my taxes for 4 years I didn't file which was not part of the original agreement. Now the number of return money is changed to only $9400 not $12,400 and they claim I owe them $3500 for doing something they were not told to do in anyway shape or form. I could have easily done those years of filling without paying them $3500 . I told them I'm not paying them for something I didn't ask them to do .

  Business response

  11/10/2023

  Hi ***********! 

  I hope this email finds you well. I am writing to express our deep concern regarding your complaint filed with your organization. Our primary objective is to address our client's concerns, but we find ourselves in a situation where it has become increasingly challenging to establish effective communication with you.
  Unfortunately, I cannot disclose the specific details related to your case due to security and privacy considerations.

  However, I would like to provide an overview of the situation and the steps we have taken to address your concerns.
  You reached out to us to seek assistance and engage our services, which we diligently documented and executed as per the terms agreed upon in the service contract. We take pride in our commitment to client satisfaction and the quality of our services.

  Regrettably, despite our best efforts to address your concerns and provide support, we have faced severe challenges in maintaining effective communication with you. Specifically, you have not answered any of our emails and have not engaged in any meaningful discussion of your case via phone calls. It is crucial to emphasize that we have a documented history of our efforts to reach out to you through various channels.

  TO BBB: 
  We understand that the client may be dissatisfied with our services, and we are eager to resolve their concerns. However, our inability to establish communication with the client is hindering our ability to address their issues in a satisfactory manner. It is also imperative to mention that there is an outstanding bill associated with the client's case that is still due.

  We genuinely want to assist the client and resolve their concerns, but without open and effective communication, it becomes an arduous task. We have made numerous attempts to engage with the client, only to be met with unresponsiveness via email and the abrupt termination of our phone calls.
  We kindly request your assistance in mediating this situation and helping us to re-establish communication with the client. We believe that resolving the issue lies in our ability to engage in a constructive dialogue.
  We remain committed to addressing our client's concerns and are willing to cooperate fully with your organization's efforts to facilitate communication and resolution. Please let us know the steps we should take to ensure that the client's complaint is addressed in a fair and transparent manner.
  Thank you for your attention to this matter. We appreciate your help in resolving this issue promptly.

• Initial Complaint

  22/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date on transaction: July 5, 2019 Amount paid: $2,622.90 Invoice#: **** My complaint has to do with Canada Tax Reviews. I hired them to go over my taxes for the past ten years in 2019 to see if anything was missed in my taxes over those past ten years. They did find mistakes over those years and, got me an extra roughly $7,500 back in taxes. Their fee for this service was 35% on whatever money they got back for you in taxes, so around $2,600. In July, 2019 I paid them their fee of $2,622.90 via e-transfer, and when the payment was processed they sent me a receipt via email. My complaint is in the last 2 months (July, and Aug. 2023) I have be ******** by them trying to scam me, telling me that I have not paid their fee form back in July 2019 and that I need to pay it. They told me I had to provide proof of payment via email which I did. I sent them the receipt they sent me back in 2019. They then tell me the invoice# on the receipt they sent me didn't match their invoice# said the # was (*****) also saying the balance owing was different ($2,622.59) so a difference of $0.31. I have told them multiple times they need to figure out where they went wrong on their end, and that I would not be ******* into paying this fee a 2nd time. They have now ********** me with legal action, and that they are going to report me to ******* in an attempt to get me to pay this fee again, which I will not do.

  Business response

  22/08/2023

  Dear Mr. *****,
  

  I hope this message finds you well. We appreciate your submission to the Better Business Bureau regarding the payment status of your invoice. We understand the importance of promptly addressing and resolving such matters, and we are committed to providing you with the necessary information.

  Upon reviewing our records, we note that there seems to be a discrepancy regarding the payment of your invoice. Our records do not currently indicate that the payment in question has been received. In order to accurately update our records and mark your invoice as paid, we kindly request that you provide us with proof of payment. This could include a copy of the wire transfer confirmation (EMT) or bank payment transfer. This information should be available on your May 7, 2019 statement, as that is when you claim to have made the payment.

  We understand that effective communication is crucial in resolving such issues. We would like to bring to your attention that we have made several attempts to reach out to you over the past years in order to discuss this matter. Despite our efforts, it appears that our previous communications have not received a response from your end. We find it noteworthy that our records indicate your consistent interaction with the emails sent, based on the "opened" status of those emails. We are able to see when you open and ignore an email. 

  Furthermore, we have also logged a significant number of attempts to engage with you via phone calls, all with the intention of discussing and resolving this matter. Our aim has always been to ensure clear and transparent communication throughout this process.

  We are committed to resolving this matter in a fair and efficient manner. Providing proof of payment will help us reconcile our records and ensure that your invoice is accurately marked as paid.

  Please feel free to respond to this email with the relevant documentation, or to contact us directly at [email protected] so that we can swiftly address any concerns you may have. We are dedicated to finding a resolution. 

  
  Thank you for your understanding and cooperation.

  Customer response

  07/09/2023

  
  Complaint: ********
  
  I am rejecting this response because: I have ******** my bank statement from July 5, 2019, and it shows I have paid canada tax reviews $2,622.90 on this date and that money went to canada tax reviews Thornhill, Ontario Canada, I have shown all the proof that I have paid canada tax reviews, If they keep pursuing thi will request that they refund me 31 cents, their records show I have overpaid them by this amount

  
  Sincerely,
  
  **** *****

  Business response

  11/10/2023

  Hi ****, 

  I hope this message finds you well. I am writing in response to your recent communication regarding a payment made for services rendered by Canada Tax Reviews in 2019. We have carefully reviewed the information you provided and would like to clarify our position regarding the matter.

  First and foremost, we would like to reaffirm that Canada Tax Reviews diligently reviewed your tax history for the past ten years in 2019, successfully identifying errors and securing an additional $7,568.79 in tax returns for you. In accordance with our agreement, our fee for this service was 35% of the additional tax returns you received, amounting to $2,622.59.

  We understand that there has been some confusion recently regarding the invoice number and a slight discrepancy in the balance owing. We apologize for any misunderstanding and assure you that the invoice number provided in the receipt corresponds to the services provided by Canada Tax Reviews in 2019.

  Our intention has always been to provide accurate and professional tax review services and to maintain a positive working relationship with our clients. It is truly unfortunate that you have encountered issues with our communication. We value your business and are committed to resolving any concerns you may have.
  We wish to clarify that it is not our intention to harass or scam you. We are interested in maintaining transparency and working collaboratively to address any concerns or discrepancies. ******* ** legal action and reporting to credit agencies are not our preferred means of communication, and we would like to avoid such actions.

  To ensure that this matter is resolved amicably and to your satisfaction, we kindly request that you provide any additional information or documentation related to this issue. We are prepared to work with you in good faith to reach a resolution that benefits both parties.
  Please feel free to reach out to us to discuss this matter further. We have tried to call you but have records upon records of leaving voicemails to you. We remain committed to a fair and equitable resolution and look forward to resolving this issue promptly.

• Initial Complaint

  26/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  For the past year, I have received one or two phone calls per day (voicemail messages, since I never pick up these calls) from someone claiming to be "Rachel from Canadian Tax Reviews.". No one in our household has ever sought the services of this company. The constant calls every day constitute **********. Unfortunately, due to the switch to fiber optic cable, **** ****** no longer has the capability to block unwanted calls. These daily voicemails are persistent **********. We neither want, nor ever requested, any services from Canadian Tax Services.

  Business response

  28/07/2023

  Hi *****, 

  We hope this message finds you well. We are writing in response to the BBB complaint you filed regarding the calls you have been receiving from our company for the wrong client. We sincerely apologize for any inconvenience this may have caused and appreciate the opportunity to address your concerns.

  Upon investigating the matter thoroughly, we have determined that the contact number we have on file is indeed associated with one of our clients. Unfortunately, it appears there was a mix-up, and your number got linked to their account as this was the number provided by the client. We understand how frustrating this situation must have been, and we are taking immediate measures to rectify this issue.

  
  In our efforts to ensure the accuracy of our records, our call logs indicate that there have been multiple calls to your number. However, we regret to note that you had not explicitly communicated this error to our agents during any of these calls. We understand that you might have received our attempts to reach you through voicemails or inadvertent hang-ups. In the future, please try to communicate this with the company first. 

  
  Please know that we take such matters seriously, and we have now rectified the situation to prevent any further calls to your number. Your contact information has been permanently removed from our database associated with the aforementioned client. Additionally, we have implemented measures to improve our data management procedures, ensuring such errors do not occur in the future.

  
  At Canada Tax Reviews, we value our customers and their privacy. Our intention has always been to maintain a positive relationship with you and our clients. We deeply regret any miscommunication or inconvenience this has caused you.

  
  If you have any further concerns or questions, please do not hesitate to contact us directly, 1-800-950-6754. Our dedicated team is available to assist you promptly and address any other issues you may have.

  
  Thank you for bringing this matter to our attention. We genuinely appreciate your understanding and cooperation in resolving this situation. We remain committed to delivering exceptional service and maintaining the trust you have placed in our company.

   

  Regards, 

  Canada Tax Reviews

• Initial Complaint

  28/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Many emails stating I owe them money from monies they say I have received from the CRA .. I HAVEN'T received any monies at this point from the CRA. Getting emails ********* to be sent to collections for non payment... I have given Canada tax reviews level 2 access to my CRA account to prove to them I haven't received any monies but yet I'm still getting ********* emails...

  Business response

  30/06/2023

  Dear BBB,

  I am writing in response to the complaint filed against Canada Tax Reviews by ****** with regard to her alleged file in collections. We appreciate the opportunity to address this matter and provide you with our perspective on the situation.

  Canada Tax Reviews takes responsibilities seriously and strive to maintain the highest level of professionalism and adherence to legal and ethical standards. Our records indicate that ****** engaged our services and entered into a contractual agreement with us for the provision of specific services.
  

  According to our records, ****** was informed about the requirement of providing level 2 access to us in order to proceed with the agreed-upon services. However, despite our repeated attempts to obtain the necessary level 2 access, we received no response from ****** until June 22nd. Due to her failure to provide the required access within the agreed-upon timeframe, her file was placed in collections.

  We would like to emphasize that the decision to report ****** to collections was a result of her failure to fulfill her contractual obligations, specifically the provision of level 2 access that was initially granted to us. We have a duty to protect the interests of our clients and take appropriate actions when necessary.
  Nevertheless, we understand the concerns raised by ******, and we are committed to resolving this matter promptly and fairly. We have already assigned an accountant to investigate the issue regarding her refund and the reason it was not deposited. Our accountant will thoroughly examine the situation to determine any discrepancies or errors that may have occurred.

  We value our reputation as a reputable collections agency, and we assure you that we will work diligently to address this matter and reach a satisfactory resolution for all parties involved. We appreciate your understanding and support as we navigate through this process.
  If you require any further information or clarification regarding this case, please do not hesitate to contact me directly at 1800-950-6754. We are fully committed to resolving this issue and ensuring a positive outcome for all parties.
  

  Thank you for your attention to this matter.
  

  Sincerely,

  Canada Tax Reviews

  Customer response

  08/07/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  Many times I was told my refund is on my way ...that the refund was approved by the CRA and was in the mail even though I have direct deposit...no refund was ever approved

  As far as level 2 access ... Yes I did see that they asked me in an email as I have gone back to read my emails...

  I had no understanding of what level 2 was until I spoke to a representative from Canada tax refund and they explained to me what it was and how to grant them.access ... Which I did immediately...

  Sincerely,
  
  ****** *******

  Business response

  17/07/2023

  Hi ******,  

  We are pleased to inform you that Canada Tax Reviews was successful in obtaining the client's cooperation, resulting in the granting of level 2 access back. Our diligent investigation with the Canada Revenue Agency (CRA) has shed light on the reason behind the delay in depositing your refund. Prior to this breakthrough, our team lacked the necessary access to adequately address your request. At present, your refund remains on hold. Given the sensitive nature of this information, we kindly request that you reach out to us directly at 1-800-950-6754 ** to discuss your file. We urge you to cooperate, as our legally binding contract with you obligates us to provide the service you seek, and we are committed to assisting you to the best of our abilities.

  Customer response

  18/07/2023

  
  Complaint: ********
  
  I am rejecting this response because: 

  I called Canada tax review like asked and they tell me they still have no answer to my account and IAM to wait until they call me back ...

  So Canada tax review telling the BBB that they have the answer is yet another *** 
  
  Sincerely,

  ****** *******

  Business response

  20/07/2023

  Dear ******,

  
  I hope this letter finds you well.

  I am writing to address the recent communication you had with Diana, regarding your file on July 19, and to provide you with important information that came to light during our investigation.

  As per your conversation with Diana, we were made aware of the issue pertaining to your refund. However, upon further investigation, we discovered that there was crucial information that was not disclosed to us earlier. You failed to mention that you are currently in a consumer proposal, and as a result, documentation related to this matter was not provided. According to the information obtained from the Canada Revenue Agency (CRA), it has been confirmed that your refund is currently garnished due to your involvement in a consumer proposal. We understand that this revelation may come as a surprise, and we want to sincerely apologize for any inconvenience this situation may have caused. It is important moving forward that you include this information.

  Given the circumstances, we advise you to contact your trustee immediately to gain a better understanding of the details related to your consumer proposal and the implications it may have on your financial matters. They will be able to provide you with comprehensive information about your current situation and guide you through the necessary steps. As a result of being in a consumer proposal,  you will not be receiving a cash amount from the refund at this time.

  We are relieved that we were able to identify the reason behind the issue, but we understand that this news may be disappointing.

  We genuinely appreciate your cooperation and understanding as we navigated this matter. To discuss any concerns or further details about your situation, please do not hesitate to contact our billing agents at 1-800-950-6754. They will be more than willing to assist you and answer any questions you may have.
  Once again, we apologize for any inconvenience this situation may have caused and assure you that our team is here to support you during this time. Please take the necessary steps to get in touch with your trustee to gain a comprehensive understanding of your current financial status.
  

  Thank you for your understanding, and we look forward to assisting you in any way we can.

• Initial Complaint

  04/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Hello I need help with billing they are charging me 3,726 dollars interest on my 1300 bill

  Business response

  19/05/2023

  Dear Better Business Bureau,

  I am writing in response to a complaint filed against Canada Tax Reviews by ****** ******** regarding the involvement of a third party in collecting payment for unpaid invoices, as well as the handling of their account.

  First and foremost, we would like to acknowledge that ****** signed a contract with Canada Tax Reviews on June 16, 2021, at 18:12. This contract clearly stated that in the event of unpaid invoices, our company reserves the right to engage in recovering the outstanding balance, including any accrued interest. This information was communicated to ****** and agreed upon when the contract was signed.

  We want to emphasize that our decision to involve a third party was not taken lightly. It is always our priority to maintain open lines of communication with our clients and work towards an amicable resolution. However, after numerous attempts to address the unpaid invoices through direct communication, we regrettably found it necessary to engage a collection agency to recover the outstanding balance. ****** has 2 open invoices with us, that have been due since 2022 of March 15 and June 4th. 

  It is important to note that any payments made by ****** were promptly communicated to the third-party collection agency. We have diligently ensured that all relevant information regarding the payments has been shared, allowing for accurate tracking and reconciliation of the account. Once the invoices are fully paid, we will proceed to close ******'s file with the third party and mark the invoices as fully paid in our records.

  We understand that ****** may feel inconvenienced or frustrated by the involvement of a third party, and for that, we sincerely apologize. Our intention was never to cause any undue stress or dissatisfaction. However, it is important to reiterate that this action was taken in accordance with the contractual agreement and after exhausting our efforts to address her unpaid invoices directly.

  We value ******'s business and appreciate the opportunity to address their concerns. We are committed to finding a resolution to this matter and are open to further communication to reach a mutually satisfactory outcome.

  Once again, we apologize for any inconvenience caused, and we assure you that we take all customer feedback seriously and strive to continuously improve our processes and customer service.

  Thank you for your attention to this matter, and we appreciate your assistance in facilitating communication between our company and ******. We trust that the Better Business Bureau will handle this complaint fairly and objectively.

  Sincerely,
  

  Alannah 

  [Financial Department Head]

  [Canada Tax Reviews]

  Customer response

  23/05/2023

  
  Yes hello ****** ******** here, it’s  Tuesday may 23-2022 —- I’m in hospital can’t do much at this moment but I’ll explain my situation  regarding Canada tax review yes I Signed the documents agreement over 1 year ago for them to to my tax 2011–2017. Yes I understand all that - I’ve made payments not always on time but I have made payments I know I have 2 invoices I’m almost done paying  first invoice I have left 67$  then pay on my 1300 if I’m paying weekly payments get my put on collections it’s not fair to me it’s making me sick with stress I  don’t want to live Monroe because of stress on 1300  and the people that you sent me to collections has me ro collection they want me to pay 5023 $$$$$$$ that’s *****  get me out of collections yes you called me you email me I didn’t respond my head was in clouds I wanted to hurt my self because of stress with this  I’m doing my very best I’m 1 person coping with all this you and your company should have sent a letter to my home address in mailing box you didn’t so that     Why didn’t you do that

  They guys name was Levi I think who took some payments I’m 1000 sure the lady was Lilian 

  I’m not sure of the other name 

         That’s all for now 

   

  **Update 2**

  This is completely not fair Canada tax review is aware the works was shut down we are had to deal with Covid people had no money to eat pay bills take prescription medication well guess what that was me for 6 weeks I didn’t take my thyroid medicine  because I had to give the money to you …. My health is more important  I’m not avoiding you in any way shape or form  if I can’t feed my self or get my prescription medication I can’t pay you  things are still not normal   I’ll pay fridays what I can pay  I can’t do anything more for now 

  ----------------------------------------------------

  Sorry this is for Canada tax review  yes I’m hurt yes I’m upset * **** **** ********** ***** *** ** ******* ** **** * ******** **** *** ********  my life matters I know  why didn’t you send me a letter in my mailbox  I get CRA papers my ********** my cell bill in my mailbox  I was in no way shape or form ignoring you my heads messed up  in the last 7 months ———  ima human being I don’t cheat on anyone or anything but sending me over to collections were they sent me an email about I failed to pay by bill 5023 really on 1300 think again    *** ****** *** ******* ** **** *** **** ******   People are still having hard times with Covid  get me out of collections   You act like I owe 10-15-20 thousand dollars.       It’s only 1300 )        I’m devastated over this    Can’t take nomore  

  Business response

  12/06/2023

  We hope this letter finds you well.

  We are writing in response to the complaint filed by ****** regarding issues they claim to have encountered with our services. We have thoroughly investigated the matter and have had extensive communication with the client to address their concerns.

  Furthermore, we would like to emphasize that our company has always been committed to providing exceptional service and ensuring customer satisfaction. During our conversations with ******, we have taken the time to explain and clarify our operations and processes to ensure they have a complete understanding of how we work.

  We understand that the main point of contention in this case is the overdue status of their file. We acknowledge that this is an exceptional circumstance and assure you that we have been closely monitoring the situation. Our team is actively working to communicate with the third party, with each payment ****** makes, to ensure their file up to date.

  Furthermore, we have communicated to ****** that we will provide regular updates to the third party involved, keeping them informed about every payment made towards the outstanding balance. This transparent approach allows for clear visibility of the progress being made and ensures that all parties are well-informed throughout the resolution process.

  We genuinely value our relationship with ******. Our team is diligently working towards a resolution, and we will continue to keep a close eye on this file until it is fully paid, as the invoice is extremely overdue.

  We appreciate the opportunity to address this matter and assure you that we are taking all necessary steps to rectify the situation. We value the trust our clients place in us and remain dedicated to delivering exceptional service.

  If you require any additional information or have further questions, please do not hesitate to reach out to us directly at 1-800-950-6754. Thank you for your attention to this matter.

  Customer response

  13/06/2023

  I’m making payments on fridays   I’ll let it go for now  that’s all I can do I was taking to a Peter last week from Canada tax review he told me to block the legal place if they call me or send an email just to block them Alena from Canada tax review sent them a letter to leave me alone so let’s just wait this out I’m doing payments I’m going to try to enjoy my summer ok I need a break from all this stuff it’s not helping me at all so thx for everything have a good day

• Initial Complaint

  23/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Hello, my daughter activated a phone number through **** ******** last year. She began to receive calls from Canada Tax Reviews seeking a person named *******. She advised them multiple times that they have the wrong number and they continue to call her daily. She is a high school student. She has passed the phone to me, as her mother, and I have also advised them that the contact information they have for this person is incorrect. They continue to call. I have tried to contact them via the automated system on their website but it is not set up to receive calls which is frustrating and seems odd to me. I am making this complaint to advise the BBB of this practice in case others have experienced this as well. She would like the calls to stop as they obviously have received confirmation from the new user that this number has been changed. Thank you for your consideration. Best regards, ******

  Business response

  23/03/2023

  Good Afternoon ******, 
  
  
  Thank you for bringing this issues to our attention.

  As a security measure, in order to further investigate this, please contact us at 1-************ ** to be directed to the billing department.

  An agent is readily available to assist you with this issue, to ensure no outbound calls are performed in the future. 

  Customer response

  23/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩