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Business Profile

Gymnastics Equipment

Fitness Depot

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnastics Equipment.

Complaints

This profile includes complaints for Fitness Depot's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fitness Depot has 26 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Fitness Depot

      700 Wallrich Avenue (P.O. Box 1748) Cornwall, ON K6H 5V7

    • Fitness Depot

      499 Industrial Avenue Ottawa, ON K1G 0Z1

    • Fitness Depot

      7, 700 58 Avenue SE Calgary, AB T2H 2E2

    • Fitness Depot

      104-721 Vanalman Ave Victoria, BC V8Z 3B6

    • Fitness Depot

      175, 5005 Dalhousie Drive NW Calgary, AB T3A 5R8

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/08/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I decided to purchase a bar from ******** ****** as their warranty reassured me that if I had any issues with it, it would be taken care of for me. (I have heard of other people having quality issues with their equipment from ******** ******). And sure enough, it broke withing the first week of using it. I reached out to let them know it was defective and asked for a replacement bar to be sent or for my money back (as the bar was still under the 1 year warranty) they informed me that I had to drive hours away to bring the bar to a warehouse and have them repair my defective bar. I had been dealing with this issue with them for months since the bar was delivered. When I informed them I am unable to make the delivery of the broken bar to their warehouse and asked if they could pick it up, send a new one, or at least refund me for the broken bar, the response was no... not a single person I spoke to was willing to work with me to help solve this issue.

    • Initial Complaint

      Date:20/04/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Norditrac x15i treadmill for 3,049.87 December 09-2019 from Mississauga’s Fitness Depot ******* Ontario Ltd 9-3*** ***** *** ********. I was never ever told that the product cannot be refunded, exchanged prior to me paying in full. I paid for extra warranty 212.44 5 years above manufacturer. On December 10th, the driver of Fitness depot delivered the machine to my home in open box. It was not sealed in any way. The treadmill was Brought down to my basement for set up. They never tested it! with in 24 hours I had to call Fitness Depot Mississauga to advise them the machine was NOT WORKING full capacity and they said to me that I need to call **** Canada. I asked them to take it back and replace it with a new fully operational machine. Even if their was a stock fee.Their reply is WE CANT, COMPANY POLICY. its on the invoice! That was very to my ears as I was never was told, nor given any option prior to the sale. I then looked at my invoice and saw All sales are final, no refund no exchange. This was never spoken to me. I had waited 2 1/2 months ( right after purchasing it ) with a broken machine waiting for it to get fixed. 3 years later after many many attempts from the beginning the machine is still not operating properly.My warranty has been taken unnecessarily as this machine has been more shut down than up and running to a limited capacity. their has been over 10 service calls to fix this machine not forgetting adding on time off work, my health and still today the same problem. this treadmill has not gone over so many few months of fully operating as it keeps breaking down.The manufacturer technician has attempted many times to fix it and again I still today have problems with it. I am now told my manufacturer warranty is up.So I called call fitness depot as i paid extra warranty to the store and from February 24,1 service guy came out and I never heard back from him.I have many emails 3 years supporting my case of service calls.

    Fitness Depot is NOT a BBB Accredited Business.

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