We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Financial Services

Money Mart

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

This profile includes complaints for Money Mart's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Money Mart has 402 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 101 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/12/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Hi I keep getting calls from money mart .someone took out a loan and used my phone number .I explained to them months ago that I am not the individual who took the loan they gabe the wrong number . It stops for a bit then continues 2 to 3 calls a day .I've done everything on my part so now I am making a formal complaint. **** ** ******** **********

      Update:

      Hello I speaked with money marts technicians last Friday. And explained my situation. They told me that they were forwarding it to their supervisors .I am still getting non stop calls from this money mart .  I even told them again last Friday that I am not thus individual. Now collections is calling me as well because of these people ,that I explained to months ago that I'm not this individual 

    • Initial Complaint

      Date:29/11/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a loan from my bank to pay out my Money Mart installment loan. $9382.46 was paid on Nov 23/22 and I sent them a screen shot. This is actually an over payment because as of Nov 23 before the payment happened, I owed Money Mart $9314.49. I have tried a couple of times and Money Mart will not acknowledge this payment or tell me when they expect this to be resolved. I will not be paying double payment on my loan - one to the bank and one to Money Mart when Money Mart has been more than completely paid. I cannot afford that and it is not legal. I will file a police report if it comes to that.

      Customer Answer

      Date: 08/12/2022

      I have a case open with Money Mart. It has since been resolved

    • Initial Complaint

      Date:15/11/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid my instalment loan and asked for a pay off letter What I received had a wrong account number and date stated as 11/14/1999 I called back again and asked for the correct one and I received email today morning stating please find attached letter and there was nothing attached in the email

    • Initial Complaint

      Date:07/11/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a debt with National Money Mart. National Money Mart elected to sell said debt to two collection agencies, **** and ***. Both collection agencies are pursuing the same debt and reporting the debt to ******* and **********. I have reached out to **** and *** who neither will assist, rather they continue to demand payment and point at National Money Mart. I've reached out to National Money Mart who has given me nothing but the run around and will correct the reportings saying it's out of their hands.

    • Initial Complaint

      Date:02/11/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I loss my job on October 11, 2022. I talk with moneymart by phone, and explain this, and i cant pay until ** is active.(I have a Loan with Moneymart) Next week, Money mart charge me in my Bank account(bank 1) the amount, inclusive when i already said i dont have money (Bank charge me NSF Fee and NSF Return fee $53cad). On October 31, 2022, Money mart charge me the same amount but in my other bank account (bank 2), and my other account is empty too (Bank charge me NSF Fee and NSF Return fee $53cad). Previous to this, somebody call me on October 31, 2022 at 2:53pm from ###-###-#### from Moneymart, said something, and later hang up the phone (36 seconds call). In short, moneymart tries to get the money no matter what, regardless of what I have told them that I lost my job, and regardless of their behavior, I already lost $106cad, only bank taxes!! (i dont give permission for obtain money from my bank account 2, *** **** ** ********

    • Initial Complaint

      Date:26/10/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After approximately 1 years time this past year 2022 of using the services offerd at Money Mart.I always went in person to the two locations in Welland Ontario'on Niagara street and the other one on Lincoln street.I used their service for payday loans and sometimes I would cash a check their as well.I became a known regular customer after borrowing and paying back my loans over and over again till the last time I visited.I went in to get a small payday loan for $300.00 And I had not long ago just payed in full a payday loan that i will admit i payed late but i had just made sure on my last visit I specified i had money at that time to pay my debt owing so i gave her the exact amount to make sure i payed off my last payday loan in full so the next time i came in I was able to use the payday loan service with no money owing that is what i understood.but the lady working said that i had an outstanding past debt all of a sudden that was showing up on her computer from many many years ago that i had no idea till this point i even had this past debt .I let her know i have been using the service on a regular basis all year long dwith no issues .and now im told about a debt that appears from the past and i can't borrow anymore till I pay it off?I was upset because the last time I came into pay my last loan off i stated i had money more then enough because i had $4000.00 from my tax return and i would have payed it then but it was not mentioned that day i payed off my most rescent pay day loan.Anyway I definately feel something strange was going on. I was told that the girl that i had often felt with which was always very nice and good at her job .no customers i seen her helping ever complained about was fired .That's what this new lady with the manager their told me that last day.i apologise i dont have names or dates in this message..but i hope somebody can please look into this complaint... ****** *******

    • Initial Complaint

      Date:17/10/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 7th of 2021, my credit should no longer show the hard inquiry from my installment loan as it has been more than 2 years. I remember being somewhat concerned about doing an installment loan but I remember one of the times I was offered being told it only stayed on my repott for 2 years. ****** *** *********** Id like to have this removed. Im asking money mart for a letter I can send to ********** asking to remove this as I know they asked me to do this once before. * **** ******** * ******* **** *** *** ***** ***** **** *** ********* *** ******* ** ***** ** * *****. My address at the time would have been ***** ******** Rd Vanier Ontario ******

    • Initial Complaint

      Date:13/10/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      * ** ** **** *********** my issues are regarding I tried to apply for mortgage with *** in 2021 November and was flagged by Money Mart. I have had no businesses with Money mart. They said I borrowed $1000 in 2018, in British Columbia Salmon arm. Money Mart send me document of the signature and it was not mine. This person used a stolen Identity and used an expired drivers license and the money mart approved with out my consent and signature. I have emailed to Money mart and send all documents regarding this fraud. My *** advisor requested me to get a letter from Money mart stating that this collection against me is false. They have not been forthcoming and I have present this document to money mart. I also filed with police as well. I recently email Richard R., and have not heard any solution or resolve of this issue since November 2021. All i need to settle this issue are letter of apology and letter that I was not at fault for my *** bank Mortgage broker. I have been renting our home we wanted to buy since 2021 November I lived in * ******* *****, Bluffton Alberta *** *** with my parents as I was caretaking my mother with dementia. I am also married to Katarzyna Braun and we have a son. We married in 2015 in Alberta Red deer. My wife is also Deaf as well.

    • Initial Complaint

      Date:11/10/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took out a loan and I canceled it the same day cause didn’t need it anymore they took back the 900 dollar loan after it was deposited but it still charging me this is messing up my credit and I can’t loan money on my card they kept trying to take money out for loan that I canceled please help me with fix this situation asap thank you I put a picture showing that the loan was take back out after I canceled it

    • Initial Complaint

      Date:21/09/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to make a payment at a local money mart for 3 or 4 days now on an instalment loan. However. They always say there is a problem with my account and the transaction can't be completed. I have to get this problem resolved by the 27 of this month because i want to pay the loan off without any extra interest. I phoned money mart head office and they said there is no problems that they can see. I hope you can contact them and get this problem resolved. Thank you for your time.

      Customer Answer

      Date: 29/09/2022

      I recently filed a complaint about not being able to pay my money mart bill
      However, the bill has been paid and everything is good.Thank you for your help.

    Money Mart is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.