Reviews

This profile includes reviews for Sunwing Vacations Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sunwing Vacations Inc has 7 locations, listed below.

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  Sunwing Vacations Inc

  27 Fasken Dr Etobicoke, ON M9W 1K6

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  Sunwing Vacations Inc

  7785 Cote-De-Liesse Quest Saint-Laurent, QC H4T 1G3

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  SellOffVacations.com

  843 Red River Road Thunder Bay, ON P7B 1K3

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  SellOffVacations.com

  Unit B-726 St. Anne's Rd. Winnipeg, MB R2N 0A2

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  Sunwing Vacations Inc

  15957 84 Ave Surrey, BC V4N 0W7

Review Details

• Review fromCheryl B

  Date: 19/07/2022

  1 star

  Cheryl B

  Date: 19/07/2022

  We booked a trip to Mexico in August. We're traveling with our children's ages 2 and 5. As per the Air Passenger Protection Regulations, "Airlines have to, at no extra cost and at the earliest opportunity, help seat children under the age of 14 near to their parent, guardian or tutor." I tried to get seats assigned for us today and I was told I would have to do this within 24 hours of check-in, otherwise I would have to pay (which would cost us $160). Apparently they believe the earliest opportunity is within 24 hours of chceck-in. The rational part of me thinks it makes sense to assign my seats now rather than later. I dont want to risk not sitting with my children and I don't want to deal with the stress of them attempting to have passengers moved to accommodate us. I've never had this issue flying with other airlines in Canada. If I had known this was going to happen, I would not have booked with them. This is so insensitive. I'll be filing a complaint with the CTA.

  Sunwing Vacations Inc

  Date: 12/08/2022

  Good morning Ms. ******,
  A review of your booking shows that you have been provided with the seat selection required.
  Sincerely,
  Sunwing Vacations

• Review fromTyler M

  Date: 15/07/2022

  1 star

  Tyler M

  Date: 15/07/2022

  After over 2 months of waiting for a response to our case where our flight was delayed an uncountable number of times causing us to miss part of our vacation, they responded with some cut 'n' paste ignoring more than half of the items stated in our case.
  
  Refused/ignored to refund for part of a resort stay that we DID NOT RECEIVE from Sunwing Vacations. *************************** Proceeding with chargeback and small claims litigation.
  ******************************************

  Sunwing Vacations Inc

  Date: 04/08/2022

  Good morning Mr. ********,
  We regret your disappointment however we note that you have received full information/reply and the compensation due in your choice of option under the Air Passenger Protection Regulations (SOR/2019-150) ("APPR") in compliance of the APPR along with the additional refunds.
  Should you have any further questions kindly correspond directly with Sunwing Post Travel Customer Relations through your ticket
  #****** as that is the appropriate avenue for complaint handling.
  Sincerely,
  Sunwing Vacations

  Tyler M

  Date: 15/08/2022

  The business comment is a false claim as no full compensation was received. You are blurring different concepts and racing at lightspeed without slowing down to understand what's going on with this case. Post-Travel through the ticket # also failed to understand. This review discusses a resort stay that was not received. Purchased very expensive hotel accommodations through you for 7 nights and only received 6 nights and you refuse to provide a refund for this difference.
  
  This has absolutely nothing to do with any flights and has nothing at all to do with any Air Passenger Protection Regulations. This review is regarding a hotel stay purchase for which service paid was not received.
  
  Slow down and stop to think and understand that this has nothing to do with any flights or scope of mandate for any airline industry-related bodies. Slow down.

  Sunwing Vacations Inc

  Date: 19/08/2022

  Good morning Mr. ********,
  We regret your disappointment and any misunderstanding. We refer you to the reply you received from Sunwing Post Travel Customer Relations "The Air Passenger Protection Regulation compensation is to cover that as well.".
  Kindly correspond directly with Sunwing Post Travel Customer Relations should you have any additional questions.
  Sincerely,
  Sunwing Vacations

  Tyler M

  Date: 24/08/2022

  Exactly, and that is why you are not understanding and this is entirely wrong! Again you are rushing and glancing at the ticket and responding to try and close tickets without understanding what is happening.
  
  If I purchased flight tickets with Sunwing and booked a hotel with another company, and the flight got delayed, and you had no handling of any hotel purchase, I would be awarded the compensation by the CTA for the flight delays ALONE! Flight delay compensation does not make up for the fact that you have ****** funds from me for OTHER services unrelated to flight travel, like a vacation stay at a resort. What if the flight was delayed 2 days? Or 3 days? Then what? This same fixed amount does not cover the price of even 1 missed day at the purchase of a resort stay which just so happens to have been purchased through you as well and has nothing to do with any flights, has nothing to do with the Air Passenger Protection Regulation, and has nothing to do with the CTA.
  
  You are just trying to trick me and deceive me like you are probably fooling all of your other customers in this same manner. I will proceed with chargebacks and small claims.
  
  *************************************************************** *************************************************************** *************************************************************** *************************************************************** *************************************************************** *************************************************************** ***********************************

• Review fromScott H

  Date: 06/07/2022

  1 star

  Scott H

  Date: 06/07/2022

  Booked in September a trip to meet 13 relatives from Scotland at the ************. Our flight was scheduled to leave Toronto at 9 am Saturday July 23rd and arrive at 1 pm Mexico time. Now just over two weeks out and after *** repeatedly for our tickets and criteria we were notified that the flight had been changed to a 9 am departure to 6 am with a stop over in Calgary for 2 plus hours and arrival time in Mexico of after 5 pm Mexico time. What was a 5 hour flight has now removed a complete day from our vacation and turned it in to over 12 hours in a plane. As I have paralysis in my left leg 5 hours was pushing it but we purchased the extra leg room seats (which are now unavailable) and would manage. However 13 hours is impossible. *** informed us our departure we get an additional 3 hours and leave at 3 pm instead of 12 pm... However the same 12 hour flight and won't arrive in Toronto till 3 am. So we now have to park and fly both ways as who would drop us off at that hour, transfer planes twice and basically have over 24 hours in a plane in one week. Ya I'll take the refund and never book with *** or sunwing again. As a matter of fact I cancelled my *** membership and the request for an insurance quote submitted last week.
  
  ***************************************

  Sunwing Vacations Inc

  Date: 19/07/2022

  Dear Mr. ********,
  
  Sunwing Vacations sincerely apologizes for any upset that the ******* schedule change has caused you. We understand how disappointing and frustrating schedule changes can be but regretfully a reality in the world of travel at this time.
  
  We encourage you to continue to work with *** in rebooking a vacation package which will meet your needs.
  
  Sincerely,
  Sunwing Vacations