Complaints

• Initial Complaint

  17/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They took months to come and do the job, and then it was done poorly and they wrecked my lawn and took gravel out where they shouldn't have beside my house and deck.To top it off, their payment system doesn't work and they harass you to pay, but the "PAY" button disappears and they want you to add a card to a "WALLET" and save you credit card without permission, and assume it'll pay itself, which is the worst way I've ever seen to make a payment.

  Business response

  01/11/2023

  We would like to extend our gratitude for taking the time to share your feedback on your experience with Brosco Concrete. Your input is invaluable to us as it helps us improve our services for both our existing and prospective clients.
  We understand your frustration regarding the timeline of the project. The work on your property could not commence until July 21st, following your approval, and your deposit was finalized on July 23rd. Subsequently, on August 1st, we scheduled a visit with our project manager to discuss the project in detail, during which it became apparent that certain alterations were necessary due to some variations from the original scope of work.
  In order to provide you with the most accurate estimate, a few additional site visits were required, which subsequently led to the approval of the modified work on August 22nd. On August 28th, we communicated an estimated start date to you, but unfortunately, due to unforeseen on-site complications and adverse weather conditions, we had to delay our initial commencement date. During this period, our office staff and project manager made continuous efforts to keep you informed and address any concerns, yet the quality issues you've mentioned have not been brought to our attention before now.
  It's important to clarify that, as per our quotation, landscape restoration is not included in our scope of work. Regarding the gravel placement, our crew took extra steps to accommodate your request by placing the gravel towards the rear of your property near the shed. Additionally, they went above and beyond by leveling it out at no extra cost, ensuring it was done to your satisfaction.
  We acknowledge the difficulties you encountered with our payment system, which was facilitated through a third-party software. We are pleased to inform you that we have since rectified this issue, and you should not face similar problems in the future.
  As for the payment process, we understand your concerns, but please be aware that we have already applied a $750 discount to your project. Regrettably, we cannot offer any further discounts beyond this point.
  We value your feedback and apologize for any inconvenience you've experienced during your project with us. We remain committed to providing the best possible service to our clients and hope that this response clarifies the timeline and circumstances of your project. If you have any further questions or concerns, please don't hesitate to reach out to our team, and we will be happy to assist you. Thank you for choosing Brosco Concrete for your project, and we hope to serve you better in the future.

  Business response

  01/11/2023

  We would like to extend our gratitude for taking the time to share your feedback on your experience with Brosco Concrete. Your input is invaluable to us as it helps us improve our services for both our existing and prospective clients.
  We understand your frustration regarding the timeline of the project. The work on your property could not commence until July 21st, following your approval, and your deposit was finalized on July 23rd. Subsequently, on August 1st, we scheduled a visit with our project manager to discuss the project in detail, during which it became apparent that certain alterations were necessary due to some variations from the original scope of work.
  In order to provide you with the most accurate estimate, a few additional site visits were required, which subsequently led to the approval of the modified work on August 22nd. On August 28th, we communicated an estimated start date to you, but unfortunately, due to unforeseen on-site complications and adverse weather conditions, we had to delay our initial commencement date. During this period, our office staff and project manager made continuous efforts to keep you informed and address any concerns, yet the quality issues you've mentioned have not been brought to our attention before now.
  It's important to clarify that, as per our quotation, landscape restoration is not included in our scope of work. Regarding the gravel placement, our crew took extra steps to accommodate your request by placing the gravel towards the rear of your property near the shed. Additionally, they went above and beyond by leveling it out at no extra cost, ensuring it was done to your satisfaction.
  We acknowledge the difficulties you encountered with our payment system, which was facilitated through a third-party software. We are pleased to inform you that we have since rectified this issue, and you should not face similar problems in the future.
  As for the payment process, we understand your concerns, but please be aware that we have already applied a $750 discount to your project. Regrettably, we cannot offer any further discounts beyond this point.
  We value your feedback and apologize for any inconvenience you've experienced during your project with us. We remain committed to providing the best possible service to our clients and hope that this response clarifies the timeline and circumstances of your project. If you have any further questions or concerns, please don't hesitate to reach out to our team, and we will be happy to assist you. Thank you for choosing Brosco Concrete for your project, and we hope to serve you better in the future.

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