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Find a Location

Kingston Honda has 1 locations, listed below.

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    Business ProfileforKingston Honda

    New Car Dealers

    At-a-glance

    Customer Reviews

    2.13/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2839 Princess Street, Kingston, ON K7L 4V2
    BBB File Opened:
    7/2/2002
    Years in Business:
    47
    Business Started:
    1/1/1977
    Number of Employees:
    1
    Business Management
    • Mr. Carl Sytema, Owner
    • General Manager
    Contact Information

    Principal

    • Mr. Carl Sytema, Owner

    Customer Contact

    • Mr. Carl Sytema, Owner
    • General Manager
    Additional Contact Information

    Fax Numbers

    • (613) 634-0012
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/08/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unresolved
    I bought a 2020 Honda odyssey from ********** ***** in July of 2020. Since then I have had nothing but problems outside of regular maintenance. It started with the tire pressure system and ********** not being able to get that fixed, so that I wasn't coming out to my car on flat tires. So it took ***** ********** my whole first year to fix this. They even had to repay the charge because they couldn't fix it. While they were working on that my emission system light would come on. Though ********** would tell me it was a valve problem if the ligh went off before I got there, there was really nothing they could do. Then my camera in the car started acting up. ********** replaced it twice keeping my car for 2 days even. I should also mention in here that ********** ***** in the hight of covid let another customer drive off with the key to my car. I then had to wait for the person to bring my key back in order to leave. Well then the camera was still not right and light was still on so I decided to go to Kingston Honda instead because ********** was not fixing my car. Kingston Honda is an hour and 15 mins away from me. So I bring it in to Kingston to see if a second garage can fix it. They kinda fixed the camera, however even after a valve replacement the emission system light came on again 2 days after leaving the garage. At this point I'm so tired of dealing with a brocken car that hasn't worked right that i just leave the light on for a while.Well 2 months ago maybe the camera on my car starts acting up again. I call Kingston to ask about bringing it in there's a recall so I make an appointment to have the camera replaced for the 4th time since I've bought it. Since the system light is still on I tell them to fix it. Well I have now been back 4 times to Honda kingston and still the problem is not fixed I am now waiting for another part and have to go back again for them to maybe fix my car. I should mention that these last 4 now 5 trips are for the valve replacement.
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    Customer Reviews

    8 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Douglas M

    2 stars

    04/07/2024

    Like many other reviews, I found the sales staff and service at Kingston Honda to be excellent however, when I turned to service department after my windshield cracked, I found that they would only honor my windshield warranty which covered my $500.00 deductible if I paid the cost of the windshield at my expense and then attempt to get my insurance claim refund myself. They claimed this policy was due to being burned in the past by insurance companies. The service manager copped an attitude with me when I challenged him about their position. So I contacted Brockville Honda who until recently had been my dealer and service provider for 23 years . They were surprised with Kingston position and said they would be happy to deal directly with insurance companies but would only release the car when paid. They explained that was usually confirmed with the insurance over the phone. Ultimately, in future I will elect to travel to ********** for any service as they have always been excellent.

    Local BBB

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