ComplaintsforFit4less

• Initial Complaint

  22/10/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been a customer of fit4less for many years. I purchased my plan outright with a 60 dollar upcharge so I would be able to cancel anytime. I chose to stay. Since covid has begun the gym has taken it upon itself to freeze memberships as they see fit and has made it possible (while highly difficult) to freeze memberships on a temporary basis. I wish to stay a member but have my account frozen until such time as I am ready to return as I am in the higher risk group and even with reopening's Ontario is not safe enough I feel to be returning to a gym myself. Last month near the end of September I refroze my membership as I was needing to fill out a form for every 30 days (now 60) I was approved for a refreeze on September 28th till November but in early October I was again charged fees for my membership. Fit4less was convenient before the pandemic, since the pandemic their lack of customer support is disgusting and deplorable and they have been stealing money from customers despite membership freezes (I have emails of freezes and proof in my bank account of transactions made for fit4less despite a membership freeze being active) I am absolutely sickened by this and am pissed. Get customer service and respect your customers or go out of business. I can find an alternative place to work out when covid is over.

  Business response

  08/11/2021

  Consumer Response /* (2000, 9, 2021/11/08) */ Hello. While I have not talked to the head office, I did get some help from staff at a lower level and did at least get a refund pushed through. Please close my case. Also if I am able to leave a rating for the company. Its a 1. The reality is getting anything done is extremely complicated unless its paying them and while normally this wouldn't be a problem. The pandemic threw things for a loop, it has forced many companies to change, fit4less has changed, but not enough, it needs more customer service that is actually reachable during times like this. Customer service should be user friendly. Not hidden deep in a website. ***************************************************************** ***************************************************************** ***************************************************************** ******** Sincerely, *****

• Initial Complaint

  19/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Bought 2 passes at this location of Business , due to new poilcies in place my husband and I are unable to get in as our passes are blocked. That is fine but I need to be refunded since I barely use the passes. My money was taken out asap and now I am told they will see what they can do. I want a full refund as this gym took my money and now I cannot get in. Passes number are ***********************. while I do not agree or consent to the new rules that is fine however they cannot keep my money for something I barely used....also at the time of purchase my entry was blocked due to issues only resolved after 2 weeks of calling the manager so that is why I am asking for full refund. Manager Name is : ******** and her boss name is*************.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩