Business ProfileforGoodlife Fitness Clubs (H.O.)

Hello,I have enrolled in a personal training program with Goodlife Fitness King&Wellington location in ******, ******* on the date of 22nd March, 2024. The agreement was made based on my communications with the club manager and a sales staff stating that I can 'cancel the agreement at anytime'.However, they have changed my personal trainer immediately after I signed on with them, and their overall quality of service has became worse and worse - difficulty with scheduling; and most importantly, I have not been given the full 1-hour training for the majority of my sessions due to 'the structure of their program' that they claimed. Therefore, I have requested cancellation on 20th May, 2024.I was told at that moment that to be able to successfully cancel my program, I'll need to pay a penalty of 20% of the total annual fee - which equals to the amount of $1336.92 plus tax. In communication with the club manager, he has told me that their wording about the 'ability to cancel at any time' was accurate, therefore, although no one has mentioned about the cancellation penalty, it is my responsibility to pay if I would like to terminate my term.My questions are:1. Although I fully understand that it is my responsibility to read through the contract, if I have neither been given a copy of my contract until after cancellation was requested; nor the notice of the cancellation penalty when signing up, isn't it in violations of my right as a customer?2. Can a subscription-based business push people to stay in the program despite the quality of service provided?I'm just a normal person/daily customer and I'm not a law expert, which I believe Goodlife as a business has the responsibility to notify me clearly on their terms when I have asked them more than once if I can quit this program before the term ends, and their way of conducting their business is unethical. I sincerely ask that you could help me look into this matter. Thank you for your time.*****************