Reviews
This profile includes reviews for Goodlife Fitness Clubs (H.O.)'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 19 Customer Reviews
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Review fromKelly M
Date: 18/04/2025
1 starThis happened over a decade ago but I HAD TO HIRE A PARALEGAL to get back what GoodLife stole from me. I gave a medical note within the first ten days of signing up for a training session and the staff refused to cancel. Although my life moved on, I'm still waiting for the right person to sue this organization and jail the owners for allowing the organization to commit fraud against so many customers.Review fromSam A
Date: 27/02/2025
1 starDo not purchase personal training packages!!For nearly two months, I have been trying to resolve billing errors and incorrect session tracking with no real resolution. Despite multiple escalations, fitness managers and divisional managers fail to properly address issues and mislead clients by claiming that system errors are fixed when they are not.The only outcome so far has been getting back the sessions I already paid for, rather than an actual correction of the problem. Trainers can cancel sessions at any time, even within the contract limits, and still charge for them.Instead of taking responsibility and ensuring fair treatment, GoodLifes management does the bare minimum while making the process unnecessarily difficult for clients. If you value transparency and accountability, I would strongly reconsider joining this gym.Review fromSam S
Date: 23/01/2025
1 starAs a loyal GoodLife Fitness member, Im extremely disappointed with how little they value their members. When I called to cancel my membership, I was told it could be done immediately without penalty. Now Im being told otherwise, with no flexibility or exceptionseven for loyal members like myself. They also refuse to pause memberships under any circumstances, which shows a complete lack of consideration.Given their 1/5 rating on the Better Business Bureau, its clear Im not the only one dealing with these issues. Ill be moving to ****** *******, where members are treated with more respect and fairness. I cant recommend GoodLife to anyone.Review fromNancy S
Date: 30/10/2024
1 starDear GoodLife fitness specially interchange location and the customer service 1800 line I am writing to express my dissatisfaction with the customer service I received during my recent phone calls. Unfortunately, I felt that my concerns were not taken seriously, and the representative seemed more focused on the monetary aspects than on understanding my ************ a loyal customer, I expected a more empathetic approach. It's disheartening to feel that my concerns were dismissed, and that customer satisfaction took a backseat to financial considerations.I hope you will take this feedback seriously and work towards improving your customer service practices.***** SReview fromCaelan W
Date: 24/05/2024
1 starCaelan W
Date: 24/05/2024
Horrible, avoid if military! GoodLife asked me to update my account status from active duty to veteran community, which I did following their instructions. I received an email from them which quoted my eligibility for the veteran discount. Then they did not apply it to my account, charging me double (x2) what I agreed to upon signing up for my account, for at least 6 months. When I discovered the clerical error and that I was significantly overcharged, they refused to do anything to make it right. Nothing at all… Horrible company and worse customer service, they do not care about the military community.
Goodlife Fitness Clubs (H.O.)
Date: 28/05/2024
We apologize for any lack of clarification regarding your rate change and for the inconvenience you experienced with your corporate eligibility. We take your concerns seriously and want to ensure that we address this matter thoroughly. Please contact our Home Office team at 1-800-387-2524 (Monday to Friday, 9AM to 5PM) or [email protected] so we can assist further. Thank you, Caelan!Review fromJorge R
Date: 10/12/2023
1 starI am writing to express my deep concern and frustration regarding an ongoing issue at your gym that has yet to be adequately addressed. The matter at hand involves individuals consistently violating the privacy rules within the change rooms, showers, and sauna areas, despite the presence of numerous signs explicitly prohibiting photography in these spaces. Several instances have occurred where individuals have not only taken pictures in these restricted areas but have also posted them on social media platforms and various apps, attempting to find partners or promote nudity. This blatant disregard for the established rules not only makes me extremely uncomfortable when utilizing these facilities but also poses a serious breach of privacy for all members. I took the liberty of reporting this matter to the gym manager at Yonge and St. Clair location, providing them with substantial evidence, including screenshots from social media depicting the offensive behavior. Unfortunately, no response has been provided, and the issue persists without any visible resolution or preventive measures being implemented. As a loyal and concerned member of Goodlife Fitness, I strongly urge you to take immediate and decisive action to address this serious violation of privacy within your facilities. The continued inaction by the management team is not only disappointing but also leaves members exposed to potential harm and discomfort. If the situation does not improve promptly, I may have no choice but to escalate this matter further. The violation of privacy is a serious offense, and if necessary, I am prepared to involve law enforcement to ensure the safety and privacy of all gym members. I trust that Goodlife Fitness takes these concerns seriously and will act promptly to rectify the situation. I appreciate your attention to this matter and look forward to hearing about the steps that will be taken to address and prevent such incidents in the future.Review fromEllison S
Date: 10/09/2023
1 starI thought they were a good organization. But when you try to quit, they charge you an extra month. This is a a surprise when you check your credit card after or you're checking account.Review fromMichelle L
Date: 29/06/2023
1 starI purchased training sessions during Covid and was told that they would be honoured upon my return. The lady that sold them said you can come back anytime and these will be valid. I paid in full. I tried to return this week and was told that the 12 sessions were void. They lied and refused to honour over $1000.00 of personal training sessions. I didn’t want my money back, just the sessions I paid for. I was told the policy changed in January. Very poor customer service. Don’t promise things and then fail to follow through. I have called head office and will continue to demand settlement. I now want my money returned for the service I paid for but did not receive.Review fromA. C
Date: 05/06/2023
1 starA. C
Date: 05/06/2023
Worst customer service EVER ! You can not reach them by phone. No one to talk to. Club is very poorly maintained. Lockers and showers are filthy and smell. No one cleans them. Mold is a fungus all over the showers. Myself and others keep complaining to the kid manager that doesn’t care and doesn’t do anything. And on top of that, they keep raising their monthly fees.Goodlife Fitness Clubs (H.O.)
Date: 07/06/2023
Thank you for your feedback. We're sorry to see the issues you have encountered at the club, and we can certainly help escalate these concerns further if you could provide us with the club you're visiting with the issues listed to [email protected] call our home office support department at 1-800-387-2524 Mon - Fri from 9am - 5pm EST or by sending a message to any of our social media pages. We apologize for the issues you have encountered, and we hope we can review this further to ensure your future visits are more enjoyable. Thank you.Review fromMandeq J
Date: 11/05/2023
1 starThis has less to do with the particular location, and more to do with the corporate office. I had a personal trainer, decided to cancel. Knew ahead of time that I had to pay 10% of the year commitment. Fine. Then, the day that I pay for it to get cancelled they pull a fast one at me and charge me another $500 for another two weeks at the same day. Say that they made the charge 3 days earlier so they can keep the money. And also plan to charge me another for the 23rd this month for God knows why. **** ** ****** ***** *** ******* Legally, it seems I cannot do anything since it seems to all fit into the fine print of the contract. ** ********** * *********** *****. If you care about your money, don't work with these folks. Go to another gym.
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