Reviews

Review Details

• Review fromJohn W

  Date: 01/05/2025

  1 star
  ****** ******* As owners of a new Hyundai we are very disappointed with the service and warranty from Hyundai. In November 2024 we purchased a brand new 2025 Hyundai Palisade Calligraphy with the 100% full warranty package. By Feb 2025 we noticed that the drivers leather seat was showing signs of fatigue so we took the issue to the dealership where we had purchased the vehicle. At the dealer level the response was that this needed to be addressed, but this was to be handled by Hyundai Canada. The response that we received from them was that this was a manufacturing defect and not a warranty issue so nothing they could do!!! Why should this be our problem? Now we are asking what is our recourse to having this situation resolved! Hyundai, this is totally unacceptable, *** ****** ** ******* that you would not stand behind your product and not make this right.

• Review fromJeff W

  Date: 30/04/2025

  1 star
  I am a ****** ******* a car collector, I use to buy car and keep, I also just drive once in a while like, 2000km a year, I have ****, ***, ****, etc. this time to improve my collection, I made a mistake, buying a 2015 Genesis Sedan, the car was really nice, with only 128K, but after 2 months, and keeping my vehicle in a climate garage, the wiper motor stopped without reason. * ** ******* *** ****** ********* ***** **** **** ********* ** ********** **** ***** **** *** *** ****** *** ****** **** **** ***** *** ******** ******* **** ***** * *** ********, ** **** *** ***** ** *** * **** **** ***** *** *** **** ** *** ** *** **** ******* ** ***** *********

• Review fromStuart M

  Date: 16/04/2025

  1 star
  I purchased a 2023 Hyundai Ioniq 6 in September 2023 and recently had the 12V battery fail at approximately 54,000 kilometers—less than two years into ownership. I was surprised to learn that this battery is only covered for 2 years or 40,000 km, whichever comes first, and is not included in Hyundai’s extended warranty coverage. What I found particularly frustrating is that the replacement battery installed at my own expense now carries a more generous warranty than the original battery that came with the vehicle. That raises ***** questions about the expectations of quality and durability at the time of purchase. ** ******** **** ****** ** ** ******** ********* ****** ******* *** *** * ******* ***** * *** * ****** **** * ******* ******** **** ******* **** **** *********** ***** *** ******* ********* T*** *** ***** ** * ***** worth investigating further by Hyundai, especially given the importance of this component in EVs. When I contacted Hyundai Canada to raise the issue, I received a response confirming the warranty limitations, but no further assistance or escalation was offered. I had hoped for a more supportive and customer-focused approach, especially considering my investment in the extended warranty and the relatively low age of the vehicle. Additionally, a display issue where the car continues to show that it’s “plugged in” even when it’s not has not been resolved despite being flagged during my service appointment. While I understand that warranty terms are set at the time of purchase, I believe Hyundai should take note of these battery issues and review how they support customers when problems occur within a reasonable timeframe and under what appear to be common circumstances. This review is intended to ***** ** ******** ********** ** ********** *** ************ ** ******** ** *** **** **** ** *** **** ****** **** ******** ********* *** encourage Hyundai to take a closer look at this matter.

• Review fromEric O

  Date: 04/04/2025

  1 star
  Hyundai customer service is horrible **** at the ****** ***** ** **** ** call in center. **** **** ********* ** ******* ******* my engine fell apart and nobody will take responsibility for it. Car has been serviced since new at the dealership. While dealer advised me to contact the care center for help as they will not cover the engine, the care center agent hung up the phone on me. Good bye Hyundai. **** the pealing paint, engine issues and extremely poor service **** **** **** ***** ****** ** **** ********* ********* *** ** ****** ***** **** *******

• Review fromBrittney T

  Date: 28/03/2025

  1 star
  have a 2018 Tucson SE AWD. Last year I noticed an exhaust smell inside and could hear a rattle once started. I took it in and had the valve gasket replaced and was told my oil was down a litre. A week later my oil light came on and I took it in for oil. It was changed and topped up. I kept oil on hand until my next change. A few weeks later the engine light came on. I took it in again and the EVAP valve was replaced and I requested an oil consumption test to be started as I had extended powertrain warranty. I took it back every 1000-1200 km and had it checked. This order was never shown to me. I was told by my 4th check that I was due for an oil change and since there wasn't much of a drop in level that it would be up to me to continue the test. Scheduled the oil change.. found out the service dept didn't measure the level prior to the change, compromising the test. I kept a close eye on it after this. In Jan of this year my vehicle went into limp mode and the red engine light came on. I took it to the dealership and had to show my maintenance of the vehicle. I provided service reports and receipts. I was told there were gaps in the maintenance ( change was done every 6000- 9000km). I was then asked to pay $65 for a CarFax report as my service report didn't suffice. In addition I was expected to pay $599 for a engine test to check if my engine was clean. Test came back clean and an engine repl. was covered under warranty. However I was still expected to pay for the test. A month later my engine light comes on again.. catalytic converter. This is not covered. I call Corporate and they tell me that it's not covered under the recall and for it to be covered a Hyundai mechanic would have to test it! I refuse to give more money to this company. My SUV has 162,700km on it.. it shouldn't require these major components at my expense. This company did nothing for me.

• Review fromNamita B

  Date: 28/03/2025

  1 star
  Navigation updates in Iconic 5 are painful. The process is not straight forward, it is time-consuming and there are too many steps to go through.

• Review fromRajanesh K

  Date: 25/03/2025

  1 star
  Hi I was a big fan of Hyundai and it was one of my proffered car. I bought Santa Fe 2019 ultimate in 2019 red color. Very good SUV and features. I got the regular service done and no issue until 2024. In June 2024, engine blew the oil out and stopped on the road. I took it to Hyundai dealer in Ottawa and they said that it was mechanic fault who did the oil change and did not cover the engine under warranty as warranty was still valid until Aug 2024. I had to buy one used Hyundai engine of same mileage and replaced the motor. I spent 20$K for engine replacement. I did not drive this car much and got timely service done. This second engine failed again within a year. I had two engine failure on just 86000 Kms on it. This car cost me fortune and no help from Hyundai as dealers has so many excuses. I am very much afraid now with Hyundai *** ********** *** ** ******* *** *** ***** **** ********

• Review fromSteven E

  Date: 11/03/2025

  1 star

  Steven E

  Date: 11/03/2025

  *** **** ** **** **** ****** I purchased a 2020 Tucson in 2023 with approx 70000 kms. Now at 130000 after fixing other issues including catalytic converter, O2 sensor, and knock sensor my vehicle goes into limp mode on February 17. I immediately take it to ******** Hyundai in Barrie, Ontario. The next day they tell me it needs a new engine and that they need service receipts and bill of sale. They ask the dealership to run tests and then a couple days pass and they ask for more ridiculous test. These 2 litre engine are known to be garbage engines. There is a class action lawsuit for sudden engine failure. It has been almost 4 weeks and I still do not have an answer, just more tests. ** ******* **** **** *** ******* * **** ******** ** ******** *** **** ****** Getting an answer is like pulling teeth. ******** ****** ** ***** ****** ***** ** **** ********** ** *** *** *** ******* ********* ***** ** * **** *** ** **** **** * *** ******* ****

  Hyundai Auto Canada Corp

  Date: 19/03/2025

  Hello ******,

  Thank you for sharing your feedback with us, we are sorry to hear about the issues you have encountered with your vehicle, and we will reach out to you directly to further address this matter.

   

• Review fromReva S

  Date: 10/03/2025

  1 star

  Reva S

  Date: 10/03/2025

  I have a 2018 Hyundai Santa Fe Sport, purchased it brand new in 2018. 2025 my engine went out, they told me it will cost over $6000 to fix, I called to make a claim as they have a class action law suit against them, dealer contacted me told me to bring my car In & they would see if Hyundai Canada can process it under want, they already have issues with their engines due to rod bearing that is burning the engine. Well in my case they told me its not the reason and its my 3 cylinder that caused it, and is that my issue ? The dealer told me to bring my car in and they would open the engine for $300 as they want to see how good my engine is they found no rust and engine in good condition, and Hyundai Canada still denied my claim saying Due to this issue response from Hyundai Canada "Cylinder misfire and a lack of compression is not a condition of ****** con rod bearing failure. This vehicle is well beyond the 5/100 coverage. Based on the information provided, cannot assist under goodwill." I will never ever drive a Hyundi nor will I ever recommend this car to anyone!!! ** ****** *** ***** *** *** **** *** *** ***** ** ** **** **** ***** **** because of my experience with them, their customer service is horrible and you cant even ask to speak to a manger!! ** *** ******** * ******* *** **** **** problems after problems, we also have an issue with it burning oil!!! And they said it was normal!! *** **** * **** *** ****** ** * ***** ** * ****** ** *** *** * ********* * ** ******* *** *** ** *** *** *** *** **** ****** *** *** **** **** ** ***** **** ****** ********** *** **** *********

  Hyundai Auto Canada Corp

  Date: 31/03/2025

  Hi ****, Thank you for your review. We regret to hear about the issues you’ve encountered with your vehicle. We have sent an email outlining our position on this matter. If you have any further questions, please reach out to your preferred dealership for assistance.

• Review fromSharlene M

  Date: 10/03/2025

  1 star

  Sharlene M

  Date: 10/03/2025

  Major issues with these cars in terms of oil consumption. My car is burning oil and every week I have to put oil in it so the engine doesn't die. Company refuses to deal with it. ********** ***** *** **** ***** ** ****** ******** ****** **** *********. Customer Service will give you the run around and refuse to do anything about their faulty engines, they just tell you your warrantee is up. When I went back to the dealership where I purchased, they accused me of not getting regular oil changes--even though this is now a well-known issue with many hyundai cars.

  Hyundai Auto Canada Corp

  Date: 31/03/2025

  Thank you for your review. We’re sorry to hear about the issues you’ve encountered with your vehicle. As the manufacturer, we honour the warranty and will repair or replace most components that exhibit a defect in material or workmanship, as outlined within the warranty parameters. If you are experiencing any issues with your vehicle, we encourage you to reach out to your preferred dealership for further assistance.