ComplaintsforToyota Credit Canada Inc

• Initial Complaint

  02/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I do not own the debt . And i am not liable to pay anything to Toyota credit. There has been a mistake, somebody else bought this loan using my personal information. The amount is $41,000, someone is also paying monthly payments towards this loan. I demand this to be removed immediately from my credit report.

• Initial Complaint

  21/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Hi May I request a Dispute of the Hard Credit Inquiry which affected my credit history recently.. I would appreciate it if someone help me Dispute it. on my behalf. Kind Regards ****

• Initial Complaint

  18/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  March 1 2024 made car payment, for the month of March, paid car off March 5 2024, today is March 14th 2024 stil have not received a refund of car payment. Everytime I cal the finance office I get a different story, I have caled them everyday for two weeks, one person told me they woud reverse the payment into my bank accunt , anothersaid they sent a cheque March 8 2024, today March 14th 2024 they are saying the refund is stil pending, I have never missed a car payment in my life , a I want is my refund and for toyoya to get their story straight oh yah and they took interest off the refund amount

• Initial Complaint

  04/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I had a lease with toyota Canada, end of my lease i purchases the car through toyota credit. Toyota credit withdrew the money from my account and never applied the payment to the loan and ended up hurting my credit. i have spoken with reps with toyota canada and they dont know what to do. i need an executive or higher manager to deal with this issue not just low level reps.

• Initial Complaint

  01/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Hi, took finance for my Toyota car. On 12 dec 2023 we generated payoff letter for payment and paid the amount in full on 13th dec 2023. But my loan statement is showing a balance due. After continuous follow up still no resolution. Requesting to waive the balance amount and provide us the relevant documents. Loan no. **********. ********* ******** *. Loan pay off letter generated on 12th dec 2023 2. Account statement from where payment was done on 13th Dec 2023 in full for reference. ( bill payment done) Hope to get this resolved at the earliest. Thank you

• Initial Complaint

  27/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  File #******* (with Toyota Credit Canada). Just like the last complaint posted on the BBB website for Toyota Credit Canada, they are not returning the signed Proof of Loss to my insurer (********** Claim # ********). In addition, when we call to inquire, they provide misleading information that the form has been returned, though it has not been received by insurer. The Proof of Loss was sent to Toyota Financial on February 8, 2024 by my insurer. On February 12, 2024, I received a phone call from Toyota Financial to inform me of the payment I would be receiving once they receive payment from my insurer. This also confirmed that they had received the document. My insurer contacted them on multiple occasions to receive the Proof of Loss but they have failed to return it, or have claimed they have sent it but yet it was never received by insurer. On February 26, I contacted Toyota Financial directly, and they told me that they returned the signed form to my insurer on February 24 (despite previously claiming it had already been sent). However, I checked with my insurer, who confirmed they have not received the form. The signed Proof of Loss is needed for my insurer to complete my claim. These additional delays in simply returning a form is causing additional delays to an already exhausting process, and additional stress.

• Initial Complaint

  29/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  They are non communicative. My car was taken I have no idea where it even is. No one notified me or contacted me. I had extended the lease term as no car in the specs I had asked for was available. My payments were no longer being taken from my account. I called to rectify. Still no payments were withdrawn as per my usual arrangement for yrs. In fact I never missed a payment. Toyota Credit Canada did take one payment over the term of 4 cars out early and not on the date arranged. I am still blamed for this to this day and they never ever rectified their mistake. So in reading all of the reviews and being in business myself. They are not able to do basic tasks to keep their business a float and customers happy and respected. In fact the attitude of the last associate I spoke with at Toyota credit canada was rotten. I called to find out why the funds were not being taken from my account. They never did take them on the lease extension, so I wrote a cheque for the full extension which brings me to February 1st of 2024. They have yet to cash this cheque written last year and my car was taken without my notification. I had appointments set up as I had communicated for This wk for fixing of brakes and test drives and then my decision and return of the vehicle for February 1st and a possible cash deal. This i have in writing with the dealership. It is not my responsibility to drive to toyota credit canada and do their work for them. Ie simple tasks. Make sure you have the lease extension correct, to cash cheques for payment when you decided to make a mistake and stop removing payments from my account. These basic tasks should not have to be resolved by the bbb or legal counsel because you ************ ***** a vehicle and all of its contents, prevented your long time client of 26 yrs from going to her job and upset a client with equipment in the car that has somehow without notice, or any communication disappeared when i had an apt to test drive and do a deal as communicated in writing ie my return from my work abroad. I am involving counsel first thing as there is no reason for what you did to your client and I want my car back so i can do the deal I had arranged at the dealership and this sloppiness/mistreatment/fraud needs to end.

  Customer response

  30/01/2024

  Hi there! 

  There were no documents mailed or served to me. No calls and no communication and the dealerships (there are two of them)I do business with, knew I was coming in to finalize all.

  The bailiff they will not at (toyota credit canada) give me his info

  And have been very vague about the whereabouts of my car at first.

  I have an email address now.

  They still have yet to call back and provide me with the bailiffs's company/name so that I can file a formal complaint to the bailiffs licencing office.

  This bailiff had ** ****** break in to the parking transported the car on a basic tow truck and it is only to be towed on a flat bed.

  The security gave him 0 access and this is an issue now in the bldg with residents not feeling safe. Security has to be notified. This was not done at 217am.

  in fact I was not notified.

  All they have made is excuses. For their mistakes and want me to compensate.

  I presently can not go to my job as equipment is in my car that I am not allowed to access.

  They didnt seem to care that all payments I have in fact made up to date and on time.

  They did not take the last cheque of 6325 off of my account.

  They say they tried to reach the dealer and no one at ***** ***** returned their call. The dealer at dtown lexus says they have none of my documents and dont know anything about this/ are not providing help.

  Toyota credit canada

  As I demanded (letter of)

  Will not take me to my car to collect contents which they should be arranging for me if they dont want to cash cheques or do what was agreed upon re lease extension. The deal was in place which was a requirement to extend the term further as funds are sitting as a downpayment at the dealer for a different vehicle.

  So this is all I have.

  I have not missed a payment in the 4 terms I have had with them.

  They stopped taking my pre authorized withdrawals, I did call them about this and follow up and when things were not getting accomplished on their end to rectify the mistake months later, I did call them back and send them a cheque.

  my call logs show many attempts to resolve their mistakes, even though I am not employed as a manager or coo of Toyota credit canada.

  Thank you

• Initial Complaint

  25/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Toyota Credit has not returned the Proof of loss document to The Personal Insurance Company despite of numerous follow up calls made by me and the insurance adjuster. Loss happened on Oct 22, 2023. Claim number ******************. VIN# *****************.

  Business response

  26/01/2024

  We have confirmed with the noted insurance provider that the settlement cheque was issued on 01/24/2024.

  Our office will reach out by phone once we have received the funds. 

• Initial Complaint

  25/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  My payments are debited bi weekly. I asked that the payment for dec 13th which usually comes out the day after out of my account, be delayed for two weeks where I would make a double payment on that date (the 28th of December). They said they would have to TURN OFF automatic payments in order to accomodate the request and that I could call back to reinstate automatic payments or make a payment on-line. On the 28th of December I paid the delayed payment as well as the payment that was due for a total of 615.08$. The automatic payment which was supposed to be off, WAS NOT and they also debited 615.08$ from my account. I called and asked for a refund. They said it would take 10 days. I also asked that the payments be reinstated to commence for the next payment and I was assured that the next payment would be debited as they turned it back on and that I would receive a refund. I asked for the refund because I was scared they would continue to debit the payment despite the extra 2 biweekly payments that I had made. The 3rd of January comes and I have not received a refund nor have they debited the amount out of my account despite saying they would do so as it was turned back on. I assumed they used my credit to pay that payment despite the fact I asked for a refund. I received a text today (19 january) saying my payment was late. I called toyota financial services and they said payments had not been turned on (despite my requesting that twice before) and the my refund was in check form and should be in the mail. I have no idea when they will debit my account or if its turned off. The last girl I spoke to on the 19th of January said it was a system error, not incompetence. Yet my credit report would be affected if this continues, yet they have not done anything other than repeat the situation again and again over the call, despite this grave error. I would have a **** of a time trying to correct this error on my credit report if this continues. There is also no email that I can send to detail this issue, only a phone number.

• Initial Complaint

  16/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I applied online to both defer and delay my lease payment. The former for one month and the latter to the Jan 1,2024 ( as this was the latest option). 2days following (I.e., 22nd of December time of original due date for payment) I received an email from the online portal letting me know the delay had been approved and that the deferral request could not be processed and that I needed to call customer service. I called customer service to request the deferral and explained my preference due to my circumstances. The representative explained that I could only request the deferral after the payment of the delay. Following, I called on the 28 of December and the 2nd of January to request the deferral. On both calls three different reps now told me that I couldn’t request the deferral because they no longer offered the service or that I had to wait until after payment for the delay. I explained that I was told that I could defer, reflected in my request online and in previous 2 deferral requests in 2020. Then I was told again I could make the deferral request and I did on the 2nd of Jan 2024 call. The rep said they would contact me with their decision and did not. I waited. On 15 of Jan I checked my account and noticed the company attempts to withdrawal the lease fee 2x on the 3rd and the 8th of January. I called immediately, and spoke to an agent who apologized and again sent me to another rep who explained that I was rejected by the supervisor because I had 3 deferrals in the past in which they calculated the delayed payment request and the 2 deferral requests in 2020 to deny my request, which essentially suggests they set me up to deny my request from the beginning demonstrating bad faith on the supervisor, the reps who filed the request and misled me on multiple calls. I’ve been charged 2 nsf charges by my bank that add up to the literal interest of the deferral fee, I requested. This demonstrates again a lack of good faith in their business conduct and practices.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩