ComplaintsforCredit Bureau of Canada Collections

• Initial Complaint

  27/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Recorded message asking speak with someone who does not live here.

  Business response

  28/02/2024

  Wednesday February 28, 2024
  
  Ms. ****** *
  Complaint Administrator
  Better Business Bureau
  Kitchener, Ontario
  
  Re: *** *******
  Your File # ********
  
  Dear ******:
  
  We acknowledge receipt of the complaint lodged by *** ******* we thank them for taking the time to write us.  We completed a search of our telephone records and have located and removed the daytime telephone number listed in the body of the complaint, from our database. 
  
  We apologize for any inconvenience these calls may have caused.  We consider the matter closed.
  
  Regards,
  
  Mr. Stephen M.
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ###-###-####
  

• Initial Complaint

  14/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  For the past 12-15 months (or longer) I have been getting voicemails from this collections agency for someone else. The message indicates they are looking for **** *******, and file number is *******. This person was my common law spouse years ago, we parted ways in 2018 so I'm not sure why or who is giving my number as his. I have called the number indicated in the voicemail to ask that my number be removed, however I have never gotten to speak with anyone as it seems to be automated. I have left another message today asking to have my number removed from his file, and can provide his actual contact info. Please remove my number as I would appreciate not receiving voicemails for something I have nothing to do with.

  Business response

  23/02/2024

  Friday February 23, 2024
  
  Ms. ****** *
  Complaint Administrator
  Better Business Bureau
  Kitchener, Ontario
  
  Re: ***** ********
  Your File # ********
  
  Dear ******:
  
  We acknowledge receipt of the complaint lodged by Ms. ***** ******** we thank her for taking the time to write us.  We completed a search of our telephone records and have located and removed the daytime telephone number listed in the body of the complaint. 
  
  We apologize for any inconvenience these calls may have caused.  We consider the matter closed.
  
  Regards,
  
  Mr. Stephen M.
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ###-###-####
  

• Initial Complaint

  08/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Unsure why these guys are calling me. Consistent calls claiming someone owes money. I constantly check my credit files aswell I have nothing of such on my profile. I am requesting that there be no further calls to my number or anything associated with this number as there isn’t any verifiable info regarding these calls.

  Business response

  09/02/2024

  Friday February 9, 2024
  
  Ms. ****** *
  Complaint Administrator
  Better Business Bureau
  Kitchener, Ontario
  
  Re: ******* *******
  Your File # ********
  
  Dear ******:
  
  We acknowledge receipt of the complaint lodged by Mr. ******* ******* we thank him for taking the time to write. We are authorized Agents working on behalf of **** ***** ******* and they have asked us to contact Mr. ******* regarding an outstanding business matter.  This item is scheduled to be placed on his Credit Report if it’s not showing already.
  
  ** **** ******** * **** ** *** ****** **** *** **** ** *** ******* **** ** *********  We encourage him to contact our office at the number provided in this notice so we may discuss this business matter.
  
  Regards,
  
  Mr. Stephen M*****
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ###-###-####
  

  Customer response

  09/02/2024

  
  Complaint: ********
  
  I am rejecting this response because: this account has already been listed as fraud. I’ve already contacted ****. Aswell as the previous collections agency. Knowing so. Please make sure to ensure you are doing your job correctly as obviously somebody messed up in this process once again. I am requesting no further contact from this business. 
  
  Sincerely,
  
  ******* *******

  Business response

  14/02/2024

  Wednesday February 14, 2024
  
  
  Ms. ****** *
  Complaint Administrator
  Better Business Bureau
  Kitchener, Ontario
  
  Re: ******* *******
  Your File # ********
  
  Dear ******:
  
  We thank Mr. ******* for his response.  If this was done correctly by a previous agency, and it was “listed as Fraud”, as Mr. ******* states, he would have been asked to go to the police and file a report of Fraud. By doing so, it would be listed as such on the Consumers Credit Report, which preserves the integrity of their credit.   With that said, we have reviewed Mr. ********* credit report and see no sign of the Fraud being reported as such. 
  
  We ask that Mr. ******* provide us with a copy of the police report or any documentation to support his statement so we may close this account as Fraud.
  
  Regards,
  
  
  Mr. Stephen M*****
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  800.256.8964 ext. 3256
  

  Customer response

  14/02/2024

  
  Complaint: ********
  
  I am rejecting this response because: I have already went through this process. **** ***** ****** ******* ***** ***** ***** **** Further more both my credit agency’s have been alerted of this in the past It’s been removed before because of this I do not have to provide anything for you. Contact **** and discuss this aswell. Unfortunately I cannot help you further. If it’s posted on my file it will be removed swiftly I am once again asking no further contact from this agency until they have contacted **** communications and cleared with them the situation. 
  
  Sincerely,
  
  ******* *******

  Business response

  26/02/2024

  Dear ******** *******,

  We will comply with your request of no further contact will be made to you regarding this matter.  I want to advise you, this maybe reported to both ******* & ********** so we believe it's in your best interest to contact our office to resolve before it starts impacting your credit score and your ability to obtain further credit.  We should not be going back and forth on the BBB website.

  Regards,

  Stephen M*****

  SVP of Compliance

  Customer response

  29/02/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  This is the file number for the case #**********

  and the police officer working on this 

  **** 

  *******@*************.ca 

  speak with him if you need anything further  ****** ** **** *** ***** 

   

  Sincerely,
  
  ******* *******

  Business response

  04/03/2024

  Please forward a copy of the Police Report so we may forward to our Client for review and direction.

  Regards,

  Stephen M*****

   

  Customer response

  05/03/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  I’ve provided you with all the information the police officer has told me to do. If you need anything further. I’ve already listed his email. You can contact him. That’s why he provided me his email. He will deal with you guys directly 
  
  ******* *******

  Business response

  06/03/2024

  It's your identity that is being compromised, you should do everything you can do to preserve your credit bureau rating.  We are unable to close the account as Fraud until we have been authorized to do so by our Client. As a result, the account we are discussing will not be updated as Fraud.  I strongly encourage you to do as I suggested.

  No further contact will be made to you regarding this matter, we consider the matter closed.

  Mr. Stephen M*****

  Customer response

  08/03/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  I’ve provided you with his contact. He himself told me to to give you his contact. I am once again notifying you. If you can call me surely you can email him or provide an email for me to give to him So he can contact you. ***** ****** ************ **
  
  
  ******* *******

• Initial Complaint

  22/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Company Is calling for a debt Issued for another person Returned the call from the voicemail issued Person was uncompliant with the request of removing the number from the account and provided zero information to assist I am Asking for no further contact by the company and to remove the specified number from all open or closed accounts.

  Business response

  02/01/2024

  
  *** ****** * ********* ************* ****** ******** ****** ********** *******
  
  Re: ******* ******
  Your File # ********
  
  Dear ******:
  
  We acknowledge receipt of the complaint lodged by Mr. ******* ****** we thank him for taking the time to write to us. We completed a search of our telephone records and have located and removed the daytime telephone number listed in Mr. ******** complaint.
  
  We apologize for any inconvenience these calls may have caused.  We consider the matter closed.
  
  Regards,
  
  Mr. ******* ******
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ ext. ****

  Customer response

  03/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  19/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  The company keeps calling my employer on a weekly basis. I have sent emails and requested on the phone that they no longer contact my employer. They have the legal right to contact to confirm my employment and they have already done that , but they continue to call them sometime three times a week . My employer is not a guarantor, and they are leaving msgs that state they are collection agency and disclosing confidential documents information. I have a call tracking service that can verify each time they have called .

  Business response

  20/12/2023

  
  
  *** ****** * ********* ************* ****** ******** ****** ********** *******
  
  Re: ***** *****
  Your File # ********
  
  Dear ******:
  
  We acknowledge receipt of the complaint lodged by Mr. ***** ***** we thank him for taking the time to write to us.  We confirm, no further calls will be made to Mr. ******* place of employment. We do encourage him to contact our office so we can discuss the unresolved business matter.
  
  Regards,
  
  *** ******* ******
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ ext. ****

  Customer response

  20/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  19/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  They have been calling me almost every day for 10 years asking for ****** * *****, a person I do not know and have never met. It is impossible to speak to anyone there when answering their incessant calls. I have blocked their number but this does not stop them from leaving voicemail messages, of which I receive multiple per week. They have to stop calling me.

  Business response

  20/12/2023

  
  *** ****** * ********* ************* ****** ******** ****** ********** *******
  
  Re: ***** ******
  Your File # ********
  
  Dear ******:
  
  We acknowledge receipt of the complaint lodged by Mr. ***** ****** we thank him for taking the time to write to us.  We completed a search of our telephone records and have located and removed the daytime telephone number listed in Mr. ******** complaint.
  
  We apologize for any inconvenience these calls may have caused.  We consider the matter closed.
  
  Regards,
  
  *** ******* ******
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ ext. ****

  Customer response

  20/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  08/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I keep receiving Phone calls that are for another person named ****** ***** and they call every day and I have called them and tried to have it stopped, but they continue to harass me constantly. can you please help me stop this constant harassment.

  Business response

  18/12/2023

  
  *** ****** * ********* ************* ****** ******** ****** ********** *******
  Re: ***** ******
  Your File # ********
  
  Dear ******:
  
  We acknowledge receipt of the complaint lodged by Ms. ***** ******, we thank her for taking the time to write to us.  We completed a search of our telephone records and have located and removed the daytime telephone number listed in Ms. ******** complaint.
  
  We apologize for any inconvenience these calls may have caused.  We consider the matter closed.
  Regards,
  
  Mr. ******* ******
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ ext. ****
  

  Customer response

  18/12/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  I would like my phone number added to the national do not call list.
  Sincerely,
  
  ***** ******

  Business response

  19/12/2023

  The telephone number ************ has now been added to our National Do Not Call list.  

  Regards,

   ******* ******

  Customer response

  19/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  21/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am not a customer of CBCC nor do I have any contact with Credit Bureau of Canada Collections. Original contracts were requested but not provided.

  Business response

  29/11/2023

  
  
  *** ****** * ********* ************* ****** ******** ****** ********** *******
  
  Re: ***** *****
  Your File # ********
  
  Dear ******:
  
  We acknowledge receipt of the complaint lodged by ***** *****, we thank them for taking the time to write to us. We are authorized Agents working on behalf of *********, who have asked us to contact ***** ***** regarding an unresolved business matter between them.  We acknowledge receiving ******* request for supporting documents.  These have been requested and we are currently waiting for our client to provide them.  In the interim, we ceased all collection activities pending our client’s response and direction.
  
  Only once the correspondence has been received and further direction has been provided these documents will be forwarded to ***** by e-mail by a member of our Management Team.  At that time, we can discuss the collection item appearing on his credit report.
  
  In the event ***** ***** has no recollection of having this business relationship with *********, we encourage him to explore the possibility of this being a potential fraudulent account or identity theft.
  
  Regards,
  
  Mr. ******* ****** 
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ ext. ****

  Customer response

  29/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me given the mentioned documents are received.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  06/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Hello, We are a business that has been receiving frequent phone calls from Credit Bureau of Canada Collections regarding debt of a person we are not associated with. These phone calls have occurred over the past year, with the most recent occurring in the past two weeks. At times, we have received phone calls only one day apart. The phone calls are having a negative effect on our business, due to the high frequency. We are requesting that this company no longer contact us and remove our phone number from their system immediately. Thank you. ****** ********** ************** ********* ******* ******* * ******** ***********

  Business response

  15/11/2023

  
  
  *** ****** * ********* ************* ****** ******** ****** ********** *******
  
  Re: ****** ********** * ******* *******
  Your File # ********
  
  Dear ******:
  
  We acknowledge receipt of the complaint lodged by ****** **********, we thank them for taking the time to write to us. We have searched our database for the telephone number (************), which was listed as their daytime telephone number in the complaint, and we have been unable to locate this number.  In searching our telephone records, we show no calls being made to this same number. We ask ****** to provide the telephone number we are calling.
  
  As a precaution, we have added this telephone number to our National Do Not Call list, which will prohibit any call being made to that number. 
  We apologize in advance, for any inconvenience these calls may have caused.   
  
  Regards,
  
  Mr. ******* ******
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ ext. ****
  

  Customer response

  15/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am also requesting that our alternative business number, ************, be removed from their records. I apologize that I did not provide this phone number in my initial complaint. The reference number provided in the calls and voicemails we received is *********. I hope this provides additional clarity on the collections account that our phone number was incorrectly associated with.
  
  Sincerely,
  
  ******* ******* *** ****** **********

  Business response

  15/11/2023

  
  
  *** ****** * ********* ************* ****** ******** ****** ********** *******
  
  Re: ****** ********** / ******* *******
  Your File # ********
  
  Dear ******:
  
  We have also added the second telephone number to our National Do Not Call list.  Again, we apologize for any inconvenience these calls may have caused.   
  Regards,
  
  Mr. ******* ******
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ ext. ****

  Customer response

  16/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******* *** ****** **********

• Initial Complaint

  06/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This company keeps contacting me at *************  They have the wrong number. My phone number needs to be removed from their call list and they need to stop calling.

  Business response

  10/11/2023

  ****** ******** *** **** *** ****** * ********* ************* ****** ******** ****** ********** *******
  
  Re: ***** *******
  Your File # ********
  
  Dear ******:
  
  We acknowledge receipt of the complaint lodged by Mr. *******, we thank him for taking the time to write to us.  We have located and removed the telephone number (************), which was listed as Mr. *******’s daytime telephone number in the complaint, from our database.  As an added precaution, we have also added this telephone number to our National Do Not Call list, which will prohibit any call being made to this number. 
  
  We apologize for any inconvenience these calls may have caused.  We consider the matter closed.
  
  Regards,
  
  Mr. ******* ****** 
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ ext. ****
  

  Customer response

  21/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩