ComplaintsforCredit Bureau of Canada Collections

Collections Agencies

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Complaint Details

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Initial Complaint
03/11/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
***** **** **** sent my account into collections after failing to contact me to help with my issue of them breaking our contract. Credit bureau of Canada failed to call me back when I left a message for my agent. Today, November 2nd, 2023 I called and spoke to an agent who hung up on me for my husband wanting to ask a question and didn’t give me the chance to authorize him to speak on my behalf. I then called back and the receptionist hung up on me when I asked if she not transfer me back to that agent and when I asked to speak to my manager. I have called over 10 times since then and when I called from my phone number they kept declining my call before I can speak to someone and after calling off my husbands phone they’re now doing the same thing while my account sits in collections and hurts my credit. **** ***** *** ***** *** ******** *** ******* ********* *** ** *** ****** ** *** ***** ***** * *** ****** *** *** ******** ******* ******** *** *** **** ****** ** ******* I don’t know what to do at this point.
Business response
10/11/2023

*** ****** * ********* ************* ****** ******** ****** ********** *******

Re: ***** ******
Your File # ********

Dear ******:

We acknowledge receipt of the complaint lodged by Ms. ******, we thank her for taking the time to write to us. We appreciate Ms. ****** bringing this to our attention. This will be investigated in its entirety and any findings that come from this will be sent to the Agent(s) involved and their respective Manager. Your experience is not considered our regular practice and I trust Ms. ****** will pardon the experience.

Mr. *** *******, Operations Manager has been apprised of this and will be calling Ms. ****** shortly. In the event he does not reach Ms. ******, he can be reached at the number listed below and his extension is ****.

Regards,

Mr. ******* ******
SVP of Compliance / Privacy Officer
Credit Bureau of Canada Collections
************ ext. ****
Initial Complaint
16/10/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Stop calling me at *** *** ****. I have told you countless times that this is not correct. You are continuously harassing us when it is incorrect.
Business response
20/10/2023
****** ******* *** ****

*** ****** * ********* ************* ****** ******** ****** ********** *******

Re: *** ******
Your File # ********

Dear ******:

We acknowledge receipt of the complaint lodged by *** ****** we thank them for taking the time to write to us. We completed a search of our telephone records and show no calls have been made to the number (************) in ***** complaint since 2019.

We have added this telephone number to our National Do Not Call list, which will prohibit any call being made to this number.

We apologize for any inconvenience these calls may have caused. We consider the matter closed.

Regards,

Mr. ******* ******
SVP of Compliance / Privacy Officer
Credit Bureau of Canada Collections
************ **** ****
Initial Complaint
16/10/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I recently received a letter from the Credit Bureau of Canada Collections, claiming that I owe ******* ******** Inc $558, with an additional $600 in adjustments, demanding a total payment of $1158. I want to clarify that I have never received any parking tickets that I haven't paid, and I also never received any prior communication regarding this parking ticket. When I attempted to reach out to inquire about the specific license plate number related to this claim, I did not receive a return call. Instead, I received a text message with the same letter and a request for payment. I don't want to pay this ticket.
Business response
20/10/2023

*** ****** * ********* ************* ****** ******** ****** ********** *******

Re: ***** ***
Your File # ********

Dear *******

We acknowledge receipt of the complaint lodged by Ms. ***, we thank her for taking the time to write to us. We have investigated this matter and there are eight tickets that were issued to a vehicle that carried a licence plate number **** *** between June 2019 and June 2020 for parking at *** ****** ***** ***** without displaying a valid receipt.
We acknowledge Ms. ***’* dispute of these charges and have updated our records to indicate such. No further calls will be made to Ms. *** regarding this matter.

We consider this matter closed.

Regards,

Mr. ******* ******
SVP of Compliance / Privacy Officer
Credit Bureau of Canada Collections
************ ext. ****
Initial Complaint
25/09/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Repeated calls by this collection agency. They somehow obtained my number, *** *** *** * ******** ********* * ****** ** *** ** and do recognize this creditor. I demand they remove me from their system.
Business response
26/09/2023

Ms. ****** *
Complaint Administrator
Better Business Bureau
Kitchener, Ontario

Re: *** *****
Your File # ********

Dear ******:

We acknowledge receipt of the complaint lodged by Mr. *****, we thank him for taking the time to write to us. We have located and removed the telephone number (************) which was listed as Mr. ******* daytime telephone number in the complaint from our database. As an added precaution, we have also added this telephone number to our National Do Not Call list, which will prohibit any call being made to this number.

We apologize for any inconvenience these calls may have caused. We consider the matter closed.

Regards,

Mr. ******* ******
SVP of Compliance / Privacy Officer
Credit Bureau of Canada Collections
************ ext. ****
Initial Complaint
20/09/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Have had payment arrangements with 'Credit Bureau of Canada Collections' for well over a year. '******' used to call often, but then the calls stopped. Continued to make payments, figured I was on a roll so they weren't bothering me anymore. Sent an email via their website, sometime ago as I had questions about my account.. I'm deaf/hard of hearing so email or text is always easiest for me.. No response AT ALL.. Called today as I need to miss a payment (first time) and was greeted with a voice message, advising me to call ******* *** at another number. No option to talk to anyone at Credit Bureau of Canada Collections, as it hangs up after it gives you the number. ******* another number and can't talk to anyone about Collections either. No notice from the company if they've gone under, or someone else has my account. Makes me wonder if all my payments actually went to ******* ***, as my credit report hasn't changed a bit and this has been going for sometime now. And the number for ******* ***? Yeah disconnects you because 'We're Closed or Busy'.
Business response
22/09/2023

Re: **** ******
Your File # ********

Dear ******:

We acknowledge receipt of the complaint lodged by Mr. ******, we thank him for taking the time to write to us.

We are no longer carriers of Mr. ******’* account and any payment arrangement he made with us, should still be in place. We ask him to contact ******* *** directly for further information regarding the Collection Agency now managing his account.

We can assure Mr. ****** all his payments were forwarded to ******* ***.

Regards,

Mr. ******* ******
SVP of Compliance / Privacy Officer
Credit Bureau of Canada Collections
************ ext. ****
Initial Complaint
19/09/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I havr been receiving text messages and now calls over the past year from Canada Business Bureau who claim they are collections Company. They call my number but they are asking for my husband. They say that it is not a solicitation and he must call them back about debt and then list a file number. ***** ******* ***, official collection companies have rules they must follow one of which includes sending a formal letter by mail. This has not occurred in our case. ***** **** **** **** ********** ** ***** ****** ****** ***** *** *** ********** And likely other people have fiked reports with you abour this place. *** ****** **** ************ **** **** ***** ****** ***********
Business response
20/09/2023

Re: *** *****
Your File # ********

Dear ******:

We acknowledge receipt of the complaint lodged by Mrs. *****, we thank her for taking the time to write to us. We are unable to investigate this matter due to the lack of information provided. We encourage your husband to contact our office so we can resolve the outstanding business matter.

Privacy laws prevent us from speaking with Mrs. ***** regarding a matter which pertains to another party. Mr. ***** can exercise his right and extend his permission to speak with Mrs. ***** regarding this matter. We would require his expressed written consent.

As for not receiving a notice, we are licensed in the Province of Ontario and comply with the Collection and Debt Settlement Services Act of Ontario. Notices are sent to the address or e-mail address we have on file.

Regards,

Mr. ******* ******
SVP of Compliance / Privacy Officer
Credit Bureau of Canada Collections
************ ext. ****
Customer response
20/09/2023

Complaint: ********

I am rejecting this response because: they company keeps calling my number not my husband's.

Sincerely,

*** *****
Business response
22/09/2023
Please provide the telephone number we are calling and it will be removed from our database.
Initial Complaint
21/08/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My phone number is 1 (***) ******** I have had this for well over 5 years I have asked over and over and over to stop calling me as I am not ***** **** who may have had this number Your company refuses to stop
Business response
22/08/2023

Re: ******** ******
Your File # ********

Dear ******:

We acknowledge receipt of the complaint lodged by Ms. ******, we thank her for taking the time to write to us. We have located and removed the telephone number (************) which was listed as Ms. ****** daytime telephone number from our database. As an added precaution, we have also added this telephone number to our National Do Not Call list, which will prohibit any call being made to this number.

We apologize for any inconvenience these calls may have caused. We consider the matter closed.

Regards,

Mr. ******* ******
SVP of Compliance / Privacy Officer
Credit Bureau of Canada Collections
************ ext. ****
Customer response
23/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ******
Initial Complaint
21/08/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
for 3 years they have been *********'s me DAILY calling looking for someone not me. Ive called 4x and begged them to stop calling and explain I am not the lady they are looking for. Doesn't matter I still get calls.
Business response
22/08/2023
We acknowledge receipt of the complaint lodged by Mr. ******** we thank him for taking the time to write to us. We have located and removed the telephone number (************) which was listed as Mr. *******’s daytime telephone number, from our database. As an added precaution, we have also added this telephone number to our National Do Not Call list, which will prohibit any call being made to this number.

We were troubled by the statement made in the complaint as we do not typically continue to call a consumer who has asked us to stop calling their number. We checked our telephone records, and we see our first call made to this number was on July 25, 2023 and we have made ten (10) calls to this same number since that time.

We apologize for any inconvenience these calls may have caused. We consider the matter closed.

Regards,

Mr. Stephen Miller
SVP of Compliance / Privacy Officer
Credit Bureau of Canada Collections
800.256.8964 ext. 3256
Customer response
22/08/2023

Complaint: ********

I am rejecting this response because: **** *** **** ****** Ive called 4x in the last 6 months BEGGING them to stop. Ive been hung up on 3x and the employees or whoever answers the phone and beyond ****. The mere fact ive had to contact the BBB as well as Consumer Protection Ontario. There is NUMEROUS complaints about this company contacting people that are not the people they are looking for; Numerous online complaints from many not just me with the same issue. NO accountability and they called even yesterday. Each time Ive called or went through the prompts Ive explained that I am not the person. They continue to call daily. **** *** **** *****
****** *******
Business response
11/09/2023
Dear Mr. ******,
If you provide us with the telephone number we are dialing, I will assure you that number will be removed from our database and added to our National Do Not Call list.
Regards,
Mr. Stephen M.

Customer response
12/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Here is the list of numbers I want never to be contacted by you or have my number sold or shared ************* and ************* Ive been contacted at both numbers. How you obtained my private cell number is beyond me.

****** *******
Initial Complaint
21/08/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Receiving unending calls about ******* ******** who does not and never has worked here. Need them to stop. Calling from ************
Business response
22/08/2023

Re: *** *********
Your File # ********

Dear ******:
We acknowledge receipt of the complaint lodged by Mr. *********, we thank him for taking the time to write to us. We have located and removed the telephone number (************) which we assume is the telephone number we were calling. No further calls will be made to this number.

We apologize for any inconvenience these calls may have caused. If we have errored in our assumption please let us know the telephone number we have been calling and it will be removed.

Regards,

Mr. ******* ******
SVP of Compliance / Privacy Officer
Credit Bureau of Canada Collections
************ ext. ****
Business response
11/09/2023
We have located telephone number ************ in our database and have since removed it, so no further calls will be made to this number.
We apologize for any inconvenience these unnecessary calls may have caused you and your employees.
Regards,
******* ******
Customer response
12/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *********
I am assuming we'll get no more calls.
Initial Complaint
16/08/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
In recent weeks I have been receiving calls at least twice a week from Credit Bureau of Canada Collections to my phone number indicating I should call them regarding case #********* I initially thought it was a spam call and ignored it as it was a robo-call and didn't indicate my name in the call. But the calls keep coming weekly. I have no outstanding debts and attempts to reach the company only wind up in an answering machine. These calls are a nuisance and I want them to stop. * ****** **** *** *** **** **** **** ****** **** **** ***** * ******* *********. I would like my number removed from their system.
Business response
21/08/2023
****** ****** *** **** *** ****** *
Complaint Administrator
Better Business Bureau
Kitchener, Ontario

Re: ***** *****
Your File # ********

Dear ******:

We acknowledge receipt of the complaint lodged by Mr. *****, we thank him for taking the time to write to us. The telephone number ************** listed in the complaint has been located and removed from our database. No further calls will be made to this number regarding this matter.

We apologize for any inconvenience these calls may have caused, we consider the matter closed.

Regards,

Mr. ******* ******
SVP of Compliance / Privacy Officer
Credit Bureau of Canada Collections
************ ext. ****
Customer response
21/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****

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