ComplaintsforResolve Financial Recovery Inc.

• Initial Complaint

  26/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  ******** * ********* ********** ********* ******* ******** ***** ******* *** ********** ** *** **** **** **** ** ******* ** *** **** **** ***** ********* *** ******* *********. Resolve Recovery called a phone number on a Credit Bureau file my brother used, and rather than confirm my contact information, they disclosed my private information and suggested that he settle the account. My estranged brother was not a reference or co-signer, and my consent was not given. When I inquired about the communication, they stated the phone number was on file. They acknowledged that a manager had spoken with him but would not discuss their ******* practices further. After not agreeing to a settlement, I asked Resolve Recovery to navigate the legal process so a mediator could be incorporated. Resolve Financial Recovery then contacted other family members for their involvement, including my spouse, which is unreasonable and excessive. As I understand it, they can call family members, friends, and other contacts to obtain my contact information, which they already have. Instead, they misrepresent the situation and apply unreasonable pressure to settle. All of this began when I had medical concerns that required surgery and a long recovery. My health insurance claim was denied. My employer asked me to resign. My debt was sold to a collection agency that practices outside ******* *** ****** boundaries.

  Business response

  27/03/2024

  This correspondence serves as Resolve Financial Recovery’s official response to complaint # ********. Resolve Financial Recovery takes all complaints very seriously and strives to conduct business in a professional manner. Upon receiving the complaint, Resolve Financial Recovery reviewed the account details. The complainant had emailed our office in October of 2023, prior to any discussions with his brother explaining to us that his brother would be assisting him in the matter and to forward all documents to his brother's mailing address. Messages were left for the complainant to call our office on a phone number which the complainant is saying now belongs to his spouse. This is a number that was attained from the complainant's credit bureau, so it would have been used by the complainant as contact number in the past. We have gone ahead and moved the account into a non-contact status queue, and the complainant will no longer receive any correspondence or phone calls from our company. The complainant has attempted to resolve the account in the past for a below parameter settlement. We will now offer a below parameter settlement to resolve the matter should the complainant still wish to resolve the account. Please call the office and we will assist in resolving the matter and come to an amicable solution.  

  Customer response

  28/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business about complaint ID ******** and find that this resolution is satisfactory to me.

  I requested mail correspondence with the collections agency, and I hope they will respect my wife's privacy as they have agreed to. 

  For clarification, I did ask the collectors to use an address, and my brother provided some assistance with email drafts, but I wanted to limit his involvement. I did not consent him to take over the matter or share my details. 

  *** ********** ******** ******** ********** ***** *** ******* ****, I offered a reasonable settlement. They used ********* practices to pressure me into settling at their preferred amount. 

  Sincerely, 

  ******* ******

• Initial Complaint

  30/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Upon reviewing my consumer proposal I have noticed that there was inaccurate accounts on my credit report. The below accounts with RFR should not be on my credit report and I demand that they are removed. I have never had a contracts or interactions with "*******" or "*******". **************** - ACCT# ********* **************** - ACCT# ********* I demand swift removal of these accounts as they are ********* reporting on my credit report.

  Business response

  30/11/2023

  This correspondence serves as Resolve Financial Recovery’s official response to complaint # ********. Resolve Financial Recovery takes all complaints very seriously and strives to conduct business in a professional manner. Upon receiving the complaint, Resolve Financial Recovery reviewed the account details. These two accounts are paid 0 balance and is indicated as such on your credit report. If this is somehow not the same person, and this is not you then you should be filing a dispute with ******* and ********** and we will verify the information. Please call the office if you would like to verify the info. 1-877-259-6607 Ext ***. 

• Initial Complaint

  10/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Resolve Financial has been trying to collect a debt that was made on a credit card the was taken out in my name by means of fraud. I am not responsible for this debt as I never had a credit card from the company that issued the card. The fraud was reported to the police and I supplied the case number to Resolve Financial yet they still are sending me letters trying to collect and threatening me with court action. The file should have been closed after they had all the details of the fraud but they still ****** me with ******* of legal action. This has to stop and they need to close the file and remove the debt from my credit score. Thank you for your help

  Business response

  16/11/2023

  This correspondence serves as Resolve Financial Recovery’s official response to complaint # ********. Resolve Financial Recovery takes all complaints very seriously and strives to conduct business in a professional manner. Upon receiving the complaint, Resolve Financial Recovery reviewed the account details. It appears as though we never received a physical copy of your police report, only a report number. Please forward us a copy of the report to *********@***************.ca, and we will be glad to get the account closed and updated on your credit report should we be able to determine the account is indeed fraud. If you would like to call the office to discuss our toll-free number is 1-877-259-6607. 

• Initial Complaint

  09/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company KEEPS calling us with an autodialer for collection from a person by the name of *******. We are not that person, do not know them and are getting extremely annoyed with receiving calls. An actual person from RFR called a few months ago, and we informed them that they have a WRONG NUMBER. The auto dialer calls persist. This has been going on for at least a year.

  Business response

  09/11/2023

  This correspondence serves as Resolve Financial Recovery’s official response to complaint # ********. Resolve Financial Recovery takes all complaints very seriously and strives to conduct business in a professional manner. Please provide the phone number and we will remove it from our system. Thank you. 

  Customer response

  09/11/2023

  
  Complaint: ********
  
  I am rejecting this response because:   No direct process  to continue communication with business is provided on the BBB website or the businesses response.  The business has requested the phone number that they are ********. Please forward this message to the business. The phone number the business is calling is either ************ ** ************. One is forwarded to the other number.  
  
  Sincerely,
  
  ****** *********

  Business response

  15/11/2023

  We have removed the first phone number provided, we do not have the second one. Hopefully this is satisfactory.  If the person happens to falsely provide your contact number as theirs on future credit apps, it could wind up back on our call lists. Please call 1-************ if ever this happens again, or if you have any further questions.

  Customer response

  21/11/2023

  
  Complaint: ********
  
  I am rejecting this response because:  I just recieved another call.   This call originated from Nova Scotia. 
  
  Sincerely,
  
  ****** *********

  Business response

  29/11/2023

  We apologize, it looks like the first phone number you provided was in two separate files. We have gone ahead and removed it from the second account. We are sorry for the inconvenience. This should resolve the matter for you.  

• Initial Complaint

  01/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am not responsible for the debt associated with ** *********, as I have no contractual agreement with RFR Inc. They have not furnished me with the original contract and have persistently harassed me over a debt for which I hold no liability.

  Customer response

  01/11/2023

  Case # In Request for Debt Validation: #******
  
  
  Dear Resolve Financial Recovery Inc:
              
  I am writing in response to an email received on October 20th, 2023 in which you sought payment for a debt under my name. In accordance with Canadian laws, I am formally requesting validation of this alleged debt. I would like to emphasize that I do not acknowledge ownership of this debt, and I contest your right to come after me for its collection.
  
  Please provide me with the following details, as required under Canadian regulations that I am entitled to receive:
  
  1. Name and address of the original creditor.
  2. The account number associated with the debt.
  3. The current outstanding amount.
  4. A comprehensive payment history.
  5. Verification that supports the claim for the amount currently owed.
  6. Information concerning the age and amount of the debt, inclusive of the last billing statement from the original creditor.
  7. A detailed breakdown of any interest accrued, payments made after the last statement, and the legal basis for such                  interest.
  8. The date the original creditor marked the account as delinquent.
  9. A copy of you contract that shows my agreement and wet signature to do business with Resolve Financial Recovery Inc.    
  
  Additionally, kindly clarify whether this debt falls within the statute of limitations under Canadian laws and elucidate how this was determined.
  
  Be advised that unless the requested information is furnished, you have not met the criteria to report this debt to credit bureaus under Canadian laws. If you cannot provide the requested validation in 5 business days, you are obligated to immediately remove this account from my credit report, as per Canadian regulations. 
  
  Lastly, I am hereby revoking any permissions granted for you to contact or communicate with me by any means, other than through mail via the postal service, as stated under Canadian laws.
  
  Sincerely,
  
  **** ******  ** ******** *****  ********* **** ****** *** *** *************************

  Business response

  02/11/2023

  
  This correspondence serves as Resolve Financial Recovery’s official response to complaint # ********. Resolve Financial Recovery takes all complaints very seriously and strives to conduct business in a professional manner. Upon receiving the complaint, Resolve Financial Recovery reviewed the account details. We will provide the information from the original creditor. We have not refused and the complainant has not requested this information prior to yesterday via email and this complaint. This is not a question of fraud as the complainant made payments on the account for over three years. The complainant is requesting we provide this information in less than 5 days or we will have to remove it from the credit bureau. We will request the information and provide it once we obtain all the details. It would be impossible for us to provide the information within the five business days like the complainant is requesting. The complainant has also requested that we only communicate through regular mail, which would also take an additional 3-5 business days as we are in Ontario and the complainant lives in Nova Scotia. If you would like to call the office our number is 1-************.

  Customer response

  02/11/2023

  
  Complaint: ********
  
  I am rejecting this response: 

  Firstly, I must express my concern over what seems to be a contradiction in your communication. After explicitly notifying you that I wished to communicate solely through postal mail and revoking any other means, I received an email from you. This email pertained to my account with RFR, specifically mentioning your colleague, Steven, and insinuating that I should be pursued legally, which is both unwarranted and inaccurate.
  
  In my previous correspondence, I had requested a formal contract that includes my agreement, along with a wet signature, to engage in business with Resolve Financial Recovery. Additionally, I asked for a detailed payment history, as you claim that I have made payments to RFR. I kindly request you to review my initial letter, where these requests were outlined. Moreover, I would appreciate you providing substantiated evidence of the debt you claim I owe.

  ****** *** ******** *** ***** **** *** ***** ** ******* *** **** ** **** ** **** ************* **** ***** *** **** ** ****** ****.   

  
  Sincerely,
  
  **** ******

  Business response

  03/11/2023

  All of the back-up documents have been requested. They will be sent via regular mail, you will have to wait a bit. The account is currently under legal review. 

  Customer response

  09/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  

• Initial Complaint

  27/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ******** ****. I do not have a contract with **************** (Resolve Financial Recovery). They did not provide me with the original contract as requested.

  Customer response

  27/10/2023

  Please note that all accounts on my credit report have been closed with a zero balance for years. The company **************** (Resolve Financial Recovery), should have all legal documentation in their file.  I do not have a copy, but I have attached a Debt Validation Letter for reference. 

  Business response

  31/10/2023

  This correspondence serves as Resolve Financial Recovery’s official response to complaint # ********. Resolve Financial Recovery takes all complaints very seriously and strives to conduct business in a professional manner. Upon receiving the complaint, Resolve Financial Recovery reviewed the account details. We have only received a request for account validation now through this complaint, no previous requests. Not sure why a complaint would be filed before reaching out to us prior, but we will respond to the email that was supplied on the complaint within 15 days. We have to request back-up from the original creditor. Please be advised that we do not need to have a contract with you directly. The account was unpaid to the original creditor and they have the right to transfer/assign all rights, title and interest. Please refer to your card member agreement. You would have received one when the card was opened. If you no longer have it, an up to date version  can be found on the creditors website. Please call 1-877-259-6607 Ext *** if you wish to discuss over the phone. 

  Customer response

  01/11/2023

  
  Complaint: ********
  
  I am rejecting this response because: There are inaccuracies, unfair and unlawful practices committed by *** * ************ (Resolve Financial Recovery), ** ********* ** ** **********. As such,  *** * ************ (Resolve Financial Recovery) should be completely deleted from my credit report and provide written confirmation (via Better Business Bureau) that their account and debt has been completely deleted from my credit report. Also, I request they be prohibited from selling/ transferring/assigning all rights, title and interests to my account, to any other business/agency.
  
  Sincerely,
  
  ******* *******

  Business response

  02/11/2023

  There has been no unlawful debt collection practices. Notices via regular mail and email have been sent advising that the account if left unpaid would be reported to the credit bureaus. The complainant knew there was an outstanding account even before the account was transferred to our office. This account was already in an unpaid R9 status with the original creditor prior to our office taking over the account, it was also previously listed as a collection item prior to our office handling the account. Our office has ordered the back-up and will supply the information once we receive it. We do not keep unnecessary documents stored, as we have purchased over 30,000 accounts from this particular creditor. They are available, but we still have to order them. We are no violation of any debt collection laws and/or credit bureau reporting criteria. We encourage the complainant to seek clarification of how credit bureau reporting works directly with the credit bureaus, and to check a copy of the their credit report, as we are not the only collection item listed. The complainant is always welcome to call the office and discuss the matter over the phone. 1-877-259-6607. 

  Customer response

  09/11/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  It is evident from their two responses to this complaint that the business, *** * ************ (Resolve Financial Recovery) does “not” have any “legal” documentation, including the original contract/agreement “currently” in their possession. 
  Due to the fact that I filed a complaint with The Better Business Bureau, Resolve Financial Recover has decided to “ask” for/”order” “back up” from the original creditor since October 31, 2023. Why should I give Resolve Financial Recovery time for them to locate/request the original contract?
  The business **************** (Resolve Financial Recovery) is not here to “**********” discuss any information about any collection item on my credit report which does not relate to them. I will not discuss anything over the phone with Resolve Financial recovery.
  I am requesting **************** (Resolve Financial Recovery) provide a “validation of debt” including: The original signed contract, original source of payment(s) and a detailed breakdown of how the current amount was calculated.
  
  
  Sincerely,
  
  ******* *******

  Business response

  15/11/2023

  We are sorry this took a few weeks to obtain the information you were requesting. An email has been sent to you including statements, application, card member agreement, an assignment letter from the original creditor, and a detailed breakdown of the balance. This will remain an unpaid collection item. Please call the office if you would like to pay your debt. 1-877-259-6607. 

  Customer response

  17/11/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I do not owe any debt to the business Resolve Financial Recovery. I will not be speaking to the business Resolve Financial Recovery over the phone. Please provide debt validation including original signed contract and any documentation via The Better Business Bureau resolution portal.
  
  Sincerely,
  
  ******* *******

  Business response

  07/12/2023

  Statements, and a breakdown of the debt was previously provided to the complainant. The complainant should read the creditors card member agreement. Resolve Financial will not contact the complainant. The complainant can call into the office if she ever wishes to pay her debt. 

  Customer response

  08/12/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I do not owe any debt to the business Resolve Financial Recovery (****************).

  
  On November 23, 2023, I contacted ********** and filed a dispute against Resolve Financial Recovery (****************) and the claim they recorded on my credit report. Their claim has increased from over $6,000 to over $12, 300 to over $12,400.00. I also provided additional information proving I do not owe any debt to Resolve Financial Recovery. Going forward I will also be submitting a formal complaint and include this Bureau file to Consumer Protection Ontario for them to investigate the ******* practices of Resolve Financial Recovery (PFR).

  Resolve Financial Recovery contacted me via email October 31 2023 demanding payment of a “trumped up” claim of over $12, 300.00 (now they added more ******* fees for a new ******* claim amount of over $12, 400) and threatened consideration of legal action.

  After I requested from the business Resolve Financial Recovery, “validation of debt” (via The Better Business Bureau), they contacted me again via my personal email claiming to provide “statements”. I then requested them to resend me validation via The Better Business Bureau complaint resolution portal. However, to this day (Friday December 8, 2023) they have not, because they cannot validate, and cannot prove their claim
  amount.
  

  **** **** ** *** **** ** ** ******* ** *** ****** ******** ****** ** ********** ******* *** ********** *********. They did not upload anything to The Better Business Bureau’s complaint resolution portal, ******* **** ** *** **** *** ****** ******** ****** ** *** *** ***** ********* ******** ***** ********** ******* *******. The business Resolve Financial Recovery (****************) buys debt in bulk. As a result, there are a lot of missing information on their purchased files. These files received from companies may have some statements, but the information downloaded/ordered/received from the companies are incomplete due to privacy laws and other legalities, so Resolve Financial Recovery does not and cannot have access to all information and whatever information they have in my case does not prove their claim, which will be confirmed by Consumer Protection Ontario.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  18/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a letter October 02, 2023 re: ****** owing of $1,7774.73 balance owing from ** ********* and a note saying the above account has been sold to Resolve Financial Recovery. Which is odd, because as of August 23, 2023 there is no balance owing with ** ********* regarding this account. I would like a letter from my original creditor that the amount was still owing as of October 02, 2023 when this company sent me a letter that they will garnish my wages/bank account and place liens on my assets and ******** to make "derogatory notation on my credit bureau" per letter word for word received by definition means "showing a critical or disrespectful attitude". What kind of respectful company does this?

  Business response

  18/10/2023

  This correspondence serves as Resolve Financial Recovery’s official response to complaint # ********. Resolve Financial Recovery takes all complaints very seriously and strives to conduct business in a professional manner. Upon receiving the complaint, Resolve Financial Recovery reviewed the account details. This account was purchased on September 25th, 2023 and a first notice was sent to you regarding the debt. This account was unpaid to the original creditor and was in collections prior to our company purchasing the account. According to the creditor/seller of the account, the last payment in record was $50 made on 01/20/2023. If you have record of the account being paid and closed please forward a release letter and/or proof of payment and we will close the account. This is an email you sent to our info email address, and this is our only communication on record with you: Message: Ref: ****** You guys sent me a letter that I owe money. I PAID THIS ALREADY TO MY CREDIT CARD IN FULL. NOW STOP ********* ME ****. Unfortunately our company requires more than an email stating you paid and stop ********* you, we need some proof. We have requested back-up on the account from the original creditor and we will forward it to you upon receipt. This account has not yet been reported by our company as a collection item on your credit report but it will be on November 20th, 2023. If you would like to email us proof of payment we will investigate right away. Please call 1-877-259-6607 if you would like to discuss the matter. 

  Customer response

  18/10/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  Yes please do that check with the original creditor I called them myself as of August its paid. They are also mailing me a statement which will arrive in two weeks. So I will dispute this in Nov with the credit bureau and send them the statement  myself. 
  Sincerely,
  
  **** *****

  Business response

  23/10/2023

  We did some checking after the complaint was filed, and got confirmation that yes the account was indeed paid. The account will be closed once we receive the funds from the original creditor. The account will not be listed as a collection item on the credit bureau. 

• Initial Complaint

  02/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ** *********, I do not have a contract with (Resolve Financial Recovery Agency or RFR-************) Agency. They did not provide me with the original contract as I requested.

  Customer response

  02/10/2023

  Greetings! sometime ago I received a phone call from an unidentified party. During our conversation, I explicitly verbally requested that they furnish me with tangible evidence of any contractual agreement existing between us. Unfortunately, they were unable to provide such documentation and have persistently intruded upon my privacy through both telephone calls and mail correspondence, causing unwarranted complications without any legal basis. Consequently, I am filing a formal complaint against them with your esteemed organization. It is important to note that I have no knowledge of their identity nor have engaged in any form of business dealings with them whatsoever. Therefore, it can be unequivocally stated that there is absolutely no valid contract in existence between myself and the aforementioned party.

  Business response

  03/10/2023

  This correspondence serves as Resolve Financial Recovery’s official response to complaint # ********. Resolve Financial Recovery takes all complaints very seriously and strives to conduct business in a professional manner. Upon receiving the complaint, Resolve Financial Recovery reviewed the account details. The account was not paid to the creditor and the creditor has the right to transfer/assign all rights, title, and interest to a third-party or new owner of the debt. The is covered in the card member agreement. The notes on the account show that we did receive a request for verification from ***** ***** on the account and the DOB did not match. Please call the office to verify the information we have on file, we will obviously get this removed from the credit bureaus if the account does not belong to the complainant. 

  Customer response

  04/10/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I am faced with a distressing situation where I have been subjected to continuous and relentless phone calls from a collection agency. These calls occur more than five times daily, causing me immense frustration and anxiety. Despite my efforts to address the issue by reporting it to my phone service provider and blocking their numbers, they persist in contacting me through unknown means. **** ******** ** ******* ******l.
  
  The consequences of these incessant calls have had severe ramifications on various aspects of my life including my credit score, time management, and overall well-being. It is important to note that there is no valid reason for me to initiate contact with them as they possess inaccurate information within their records. Moreover, they have gone so far as to submit false credit reports about me. with no legal rights as they have no signed contract with me.
  
  Given the circumstances at hand, I would like it known that I expect prompt resolution of this matter by deleting the credit report. While considering options such as involving BBB (Better Business Bureau) may seem reasonable under normal circumstances, but what I seek is not (Binding Arbitration) but rather proper acknowledgment of my rights and privacy being violated.
  
  Therefore, if necessary steps are not taken promptly by that agency to rectify this situation then regrettably, I will be left with no choice but pursue legal action in order to obtain the desired outcome that protects my interests effectively.
  
  Sincerely,
  
  ***** ****

  Business response

  07/10/2023

  As stated in our previous response we would like to speak to the complainant so we can figure out exactly what the issue is and how we can assist in removing the derogatory notation on the complainant's credit bureau. As a collection agency we simply report to the credit bureaus the information we have on file. Occasional reporting errors can occur, but we did not manually place the collection item on your report, it is done digitally and in mass volume.  If the information that we have submitted to the credit bureaus does not match your information then you should be filing a dispute with both credit bureaus to have the item removed. As mentioned previously, we did receive a verification request from one of the credit bureaus and the DOB did not match and we responded accordingly indicating we had a different DOB. Filing a complaint with the BBB has brought the matter to our attention but we cannot assist you any further through a response to your complaint. There will be no more contact made on this account, but it will remain a collection item until the matter is properly dealt with. Complaining to the BBB or pursuing legal action will not help the item get removed faster, but a call to our office will. We are understand that you were not satisfied with our previous written response, but if you call our office we will assist you in correcting the error. 1-877-259-6607 Ext. ***. 

  Customer response

  21/10/2023

  
  Complaint: ********
  
  I am rejecting this response because:
   I called them and confirmed that my DOB is wrong in their files. I request that my credit history be cleared and fixed immediately
  Sincerely,
  
  ***** ****

  Business response

  30/10/2023

  It isn't a simple matter of us clicking a button and removing the collection because what we had reported to the credit bureau is the information we had on file, and somehow ******* and ** have mistakenly associated the info with you. I just left you a voicemail to call me back at Extension ***. We will assist you in getting the item removed but we do need to speak to you. I am sorry I missed your call on the 21st, but I have now returned the call and left a voicemail message. Please call call back and we help you fix this.

   

   

• Initial Complaint

  29/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The Collection Items below are ALREADY PAID and should be REMOVED from my ********** Credit Report. I did reached out to both agency/creditor but they seemed not to help me to fix the issue. Acc ID# ********* Agency: **************** Creditor: *******

  Business response

  02/10/2023

  This correspondence serves as Resolve Financial Recovery’s official response to complaint # ********. Resolve Financial Recovery takes all complaints very seriously and strives to conduct business in a professional manner. Upon receiving the complaint, Resolve Financial Recovery reviewed the account details. We received the final payment on 09/22/2022, and the credit bureau was updated accordingly to reflect the account being paid. We have doubled check the credit bureaus to ensure the reporting is accurate, and it is. Please call the office and ask for management if you have any further questions. 1-877-259-6607.  

  Customer response

  02/10/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I want this collection item even is paid to have it completely removed from the report. The REASON is I am not able to get a car loan as this collection item is preventing from borrow money. Please help to see if this item can be removed completely from ***** ***** ??

  
  Sincerely,
  
  ******* ***************

  Business response

  03/10/2023

  We are not permitted to remove an item that has already been listed as paid. We updated the credit bureaus accordingly as per the agreed payment. 

  Customer response

  03/10/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  car Loan company will not approve the loan with this collection item showing up. They have as me to check with the CREDITOR or RFR  as a Goodwill to have this item removed. 
  

  please help and have this removed as it’s holding my car loan application on hold. 
  

  please help 

   

  
  Sincerely,
  
  ******* ***************

• Initial Complaint

  28/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am receiving non stop calls to my cell phone and a voicemail is left every time referring to someone different that the company is trying to collect from. Please stop calling this number.

  Business response

  28/09/2023

  This correspondence serves as Resolve Financial Recovery’s official response to complaint # ********. Resolve Financial Recovery takes all complaints very seriously and strives to conduct business in a professional manner. Upon receiving the complaint, Resolve Financial Recovery reviewed the account details. Resolve Financial Recovery would have removed the number if we had known we were calling the wrong party. We have no notes of ever speaking to anyone on this file. A simple phone call to the office would have saved everyone some time. We apologize for the inconvenience. The number has been removed for the account in question. Any further questions, please call the office at 1-877-259-6607. 

  Customer response

  28/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩