Business Profile

Department Stores

Walmart Canada

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,293 total complaints in the last 3 years.
507 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It concerns a jar of instant coffee I purchased from Walmart. I called *** ******* 1 888 number but got no satisfaction from them. There is bits of sediment floating on top of the coffee only noticeable when I put my cream in the coffee I would like some sort of rebate for this if possible thanks in advance.
Business Response
Date: 06/07/2023
customer was contacted and information requested.
Initial Complaint
Date:05/07/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 23, I made an order from walmart canada for a bicycle and bicycle helmet for my daughters bday for $124.28 with the price of the bike at $88. I received a notification email that my order had been delivered. I checked and the helmet was delivered but there was no bicycle anywhere. I contacted walmart canada, who told me that it was likely on a different driver of their carrier (******) and I would receive by the end of the day. It never came. I called back the next day (the 28th) and was told my situation was escalated and that I would receive a call within 48 hours (by friday). Nobody called. I called them back on Monday and the rep told me that my case had not been escalated but that he would surely do so and I would receive a call in 48 hours. It is now wednesday and I once again have received no contact from them regarding the order. When attempting to contact their service, they are very unhelpful. The tracking numbers for the order are ********************* and *********************. Only the 2nd one was actually delivered, despite what the tracking says. I'd like a refund for $99.44 based on the cost of the bike.
Business Response
Date: 06/07/2023
Resolved
Customer Answer
Date: 10/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:01/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
30.05.2023 Paid $1052.57 purchased cooktop from Walmart online Order #*********-1 Reference ******** When I pick up the product from Walmart and opened the box I noticed that the product received is different from ordered cooktop Instead of 15’ cooktop I received 11’ cooktop I brought the product back to Walmart for refund but the customer service rejected to refund the funds and advise me to call a company ‘’ ********** **** ‘’ and ask for shipping label to return the product and ask for refund . I was very disappointed because I had no idea that this product was purchased from Walmart online and paid money to Walmart doesn’t belong to Walmart and now they doesn’t take any responsibility I tried to call company ‘’********** ****’’ and they said that they will send me email ,shipping label and then in 6 weeks they will refund the money I paid . Few days later I received an email from this company and they requested photos of the boxes I received . Right away I took and emailed 5 pictures of the boxes and the product shows that the shipping box comes with correct item number and the rest of boxes and product label is different . Next day I received an email from them that they didn’t receive any photos from me and they requested photos again. I reapplied to their email 15 times and sent them pictures . They keep sending me :we didn’t received your photos . This is a game . So I called to Walmart customer service and complained about the issue I have with my purchased thru Walmart . They reassured me that they will take an action and help me to resolve the issue with their vendor . And they asked me to be patient . Yesterday I received an email from ‘’ ********** **** ‘’ and they confirmed that they received my photos and requested me to wait for their next response .No shipping label was sent, nothing about refund . I send another email to Walmart and ask them to help me to get a shipping label to return wrong product and they asking to wait . Please help me
Business Response
Date: 06/07/2023
Customer has been contacted.
Customer Answer
Date: 25/07/2023
The refund for incorrect product still not received and Walmart is not helping me at all
They trying to stay away from their vendor
********** ***** who shipped incorrect product .
********** ***** sent me s confirmation email on the 14.07.2023 and confirmed that the refund was issued
Today on 17.07.2023 they sent me another email and stated that they can not proceed the refund because they don’t have my information and order
I feel like they continued to play their game and doesn’t want to provide a refund .

I placed my order (Cooktop) from Walmart in May 2023
Since I received incorrect product I’m struggling to get my money back
Please help me to get a refund
Business Response
Date: 25/07/2023
Cx was refunded
Initial Complaint
Date:24/06/2023
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction: June 19, 2023 Amount I paid: 2604.56 Canadian Dollar Item the business committed to provide me: ***** ******* *** with ***** ** *** **** (16 inch, 16GB RAM, 1TB SSD,Late 2021) ***** **** Nature of the dispute: Business sold me a Refurbished laptop rather than a New one, and even the Refurbished one was activated on April 2023, which is not the date I received the item. Whether business has tried to resolve the problem: Partially but mostly no. Walmart’s third party seller failed to resolve my issue within 1 business date as Walmart’ agent told me they will do so. And Walmart’s online chat keeps disconnecting me which makes me unable to connect them effectively. If I couldn't resolve this problem within 14 days since I got this “brand new” item I could not even get a refund. Account: *************@*****.com Order number:************* Tracking number:************ by ********r Item link: ************walmart.ca/en/i****************Pro-with-*****************-16-inch-16GB-RAM-1TB-SSD-Late-2021-**********/2*********** Why I want to complain: As I prepare everything for my new Master study including purchasing my ******* *** laptop , I surprisingly find out that Walmart sold me a Refurbished one while they did not mention it was refurbished at all. And what really angers me is that they sold me a ******* that I could not purchase ********* and cover for it because it passes ******* 60 days of product purchase day! (the 60 days should count starting from the day I purchase it, which was June 19. 2023, but ***** says the device was probably activated in April 2023 and Walmart still ships out the device that can’t be covered by *********. And they didn’t say anything in their product page. I could totally just return this ******* and receive a full refund, *** * **** ***** ***** ***** ***** ** ********** *************************** ***** ********* *** ******* ***** **** ** ***** *** **** ********* I want a Brand New device as they Claimed.
Business Response
Date: 26/06/2023
customer has been contacted

Customer Answer
Date: 26/06/2023

Complaint: ********

I am rejecting this response because:
Walmart solution: Business offers free returns and refunds if they receive and process my return.
My request and what I was paid for: What I need is a brand new ***** ******* *** with ***** ** *** **** (16 inch, 16GB RAM, 1TB SSD, Late 2021) ***** **** as Business commenced on their webpage, not a refurbished one. And a simply return and refund is not acceptable at this point.
*** * ** ***** ** ******* ** ********* ************ *** ******* ** * ************* ***** *** ********* ****** ** **** *** ********** *********** ** **** ***** ******* ** ******** ********* *** ***** **** ** *** **** ***** *** ***** *********** ******* ** **** ***** **** **** ********* ** **** ** *** **** **********
Sincerely,

******* ****
Initial Complaint
Date:16/06/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've called Walmart credit card services at least 4 times about a dispute of $350 on my account that was posted on March 08, 2023. They also issued a new credit card for this fraudulent charge and said my account will be credited and they will investigate the charge. My accounts has not been credited and I've asked to speak with a manager, but there wasn't one available. They said a manager will call me back, but I haven't received any phone calls. I'm asking to refund my account of $350 for the dispute as I didn't make that charge. My account number that was cancelled is **** **** **** ****.
Business Response
Date: 19/06/2023
appropriate department contacted.
Customer Answer
Date: 19/06/2023

Complaint: ********

I am rejecting this response because this is what they keep doing and giving me the runaround. They keep promising me the dispute refund, but nothing happens and I don't see the credit on my account.

Sincerely,

******** *****
Business Response
Date: 20/06/2023
customer was provided a resolution.
Customer Answer
Date: 30/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *****
Initial Complaint
Date:16/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had air conditioner that was delievered stolen on the 6th of the month and Walmart are not refunding me even though I have sent them an accepted police report as asked for. Keep telling me to wait 3 more business days time and again
Business Response
Date: 19/06/2023
resolution provided.
Initial Complaint
Date:14/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 7, I ordered 2 boxes of baseball cards online from Walmart (WM) for $112.82. The product was delivered to on 5/9 by *** (confirmed by WM). The soft package envelope had several footprints on it and the boxes inside were crushed. The value of sports cards is 100% dependant on their condition, so I obviously would never have accepted the delivery if I was home or if a signature was required. I NEVER opened the factory sealed and boxes, knowing that criminals order cards opened them, take out and keep the high value cards and return the rest for a refund. Ultimately when Walmart delivered my order, they never gave the opportunity to reject the damaged delivery. I contacted WM via their ******** **** and they eventually told me the item was non returnable as it was "final sale". After explaining the packages were delivered damaged AND were still factory sealed I wanted the damaged boxes replaced with ones that hadn’t been crushed by them. Walmart stopped responding on ******** so I had to phone and email for resolution. Walmart has now stopped responding to my emails (which I've put together as a word doc and I am happy to supply all originals). Before Walmart stopped replying to me they phoned and told me as an exception, they would send a courier to pick up the items and refund my money, and offered me a $10 credit for my experience and inconvenience only after asking for it. They couldn't replace my product as it ships from the manufacturer, which is where Walmart employees are inserted to pick and ship product through Walmart’s chosen carriers. After my last communication from them, and me asking them to donate the $10 to the *********** **** ****., I have never heard another word, despite asking several times to help me set up the pickup. I am looking for help to set up a courier time with Walmart so they can pick up the damaged product THEY delivered. ******* ******* ************
Business Response
Date: 15/06/2023
Customer has been contacted.
Initial Complaint
Date:12/06/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Alright date of order may 27th, the issue is I made a pre order for August my email clearly states this now they're attempting to charge me for item because all of a sudden it is releasing this month (June) I've reached out multiple times to request they honor the date I made the purchase with. It was escalated and I got a call back regarding it. The man kept telling me it's just an authorization charge to which I said that is not the point this item is shipping and billing earlier than my pre order was for I simply wanted the date honored OR they don't bill me until the 20th when I'll at least have the money this man refused to even acknowledge my request and simply said you'll be billed or cancel the order... I pre ordered this item for my child I really didn't want to miss out so I requested the employees supervisor or higher up and he refused tried saying they won't take my call etc so I then requested his full name and any employee number if there was one so I could make a proper complaint myself and he hung up on me. I'm appalled by this situation and treatment I've received because I did nothing wrong walmart made an error and I'm getting ******* because of it and walmart doesn't care and is looking the other way instead of honoring the initial Daye or simply billing me on a day I actually have the money. Also this call woth the man took place June 12th 2:28 p.m. I unfortunately do not have employee name or anything since he hung up instead of telling me.
Business Response
Date: 13/06/2023
Customer has been contacted.
Customer Answer
Date: 16/06/2023

Complaint: 20175908

I am rejecting this response because: they didn't actually read my hoped for resolution properly and they cancelled the order ignoring the fact it was walmarts mistake and then I replied with more explanation and explained what I wanted which was one of 2 options the original date honored OR wait til the 20th to bill me as I'd have money then and they ignored the further contact ***** ** ************ *** ******* ** **** ** ***** ****** *** ** * **** * *** ** ******* ** *** *** *** ******* ** ******** **** ** * ****** *** **** ****** *****
Sincerely,

********** ****
Initial Complaint
Date:12/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Walmart at **** ********** **** in ****** Ontario, today June 11 2023 @ approximately 9 am I checked out @ approximately 9:35 am I went through the self checkout to cash out. I rang all my items through and went to pay with my ***** *** the thermal said my transaction was declined so I taped it once more and the same messaged appeared. I thought it was weird but attributed it to not using my physical bank card. So I used my card and it was approved. I checked my account and all 3 transactions for $102.77 came out of my account. I returned from my car in the parking lot to the customer service desk to ask about the incident. The young lady didn’t know what to do so she asked for an other gentleman to assist her. He said that they wouldn’t refund the money because it didn’t go through and to call my bank. I left the store went back to my car and called my bank who assured me the money was debited through my account 3 times and to go back to the store and tell them that it did go through my account and they needed to do the refund. I got off the phone and called Walmart to speak to a manager who still refused to do the refund. He told me on their end nothing went through now I am out $205.54 that Walmart has pocketed and refused to refund. All I want is the money back so I can get groceries for my 4 children. * **** ******** * **** ** *** ******* **** ******* ***** **** ** **** ******* *** * ************
Business Response
Date: 14/06/2023
Customer has been contacted
Initial Complaint
Date:09/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a bicycle from Walmart online June 4 delivered with a bent frame. Have been in contact with Walmart cust service 5 times to get this broken bike picked up and a refund to follow. So far still getting the run around. The order # is *************. Customer complaint #************** I bought a bike from another company so don't want a replacement, just my money. Bought from Walmart to avoid this hassle.
Business Response
Date: 21/06/2023
resolution provided.

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Walmart Canada is NOT a BBB Accredited Business.