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Business Profile

Department Stores

Walmart Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

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Walmart Canada has 203 locations, listed below.

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    Customer Complaints Summary

    • 1,289 total complaints in the last 3 years.
    • 507 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:18/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered groceries online for delivery. A number of items were missing. I requested refund online and my account was suspended/closed. Walmart refused refund and refused to deliver my missing items. Customer service representatives were rude, disrespectful and unhelpful. Refund issued should be $45. (Out of my total bill of $415)

      Business Response

      Date: 26/04/2023

      customer was contacted.

      Customer Answer

      Date: 26/04/2023


      Complaint: ********

      I am rejecting this response because:

      customer service continues to tell me that they are looking into this. No action has been taken on businesses behalf. My refund was not issued, and my product was not received. My online account was suspended prior to issuing me a refund or giving me my missing products. Looking into why my account was suspended is a lost cause and I refuse this response. My credit card was unlawfully charged for an item that was not received, and Walmart is refusing to provide a refund. Further action will be taken on my part if a refund is not granted.

      Sincerely,

      ********* *********

      Business Response

      Date: 03/05/2023

      the customer was provided the reason. ****** *** *** ********** *** ******** ********. We are closing the case on our end.

      Customer Answer

      Date: 05/05/2023


      Complaint: ********

      I am rejecting this response because:
      I did not receive refund or missing product. 

      Sincerely,

      ********* *********

    • Initial Complaint

      Date:18/04/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought an electric wheelchair for a disabled family member through Walmart.ca. Product received did not match specs on the site and build quality is atrocious. The website listed a regular price of over $5000, and a sale price of $1999. The wheelchair doesn’t even come close to meeting performance and quality of a comparable $5000 wheelchair. **** ** ***** ********* ** *** ******* *********. The product would be hazardous for a disabled person to use. For these reasons I wrote to Walmart and requested a return. I have requested a refund over a week ago and I haven’t received any response from Walmart. I have attempted to contact Walmart several times about this to no avail. For the reasons above, I am formally filing a complaint against Walmart and it’s affiliated third party vendors. It is unacceptable that I have to go file a formal complaint in order for Walmart to address concerns. This happens every time I have an unsatisfactory experience with Walmart. I have to waste significant time dealing with Walmart incompetency. Therefore I require a payment/refund of the full $5000 list price of product since that’s what they think the regular price should be.

      Customer Answer

      Date: 19/04/2023

      I have been trying to do a return of an online order and Walmart keeps on ignoring me. Need full refund and compensation for my time

    • Initial Complaint

      Date:18/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was convinced by high pressure staff at ********* ****** to sign up for their credit card, to save on my groceries. I paid off the bill in total but ever since then I have received bills from them: the first for 2 cents, which I sent a nickle in the mail but customer service claims not to have received it. The staff who handle Walmart's credit cards were extremely ignorant, and rude. Then, I received a second bill for 2 cents, which I paid 5 cents again at Customer Service, ********* ******, (***** *** *********** ****** *** ****** ** **** ** *** *****). Today I received a bill from them for 3 cents. I tore up their **** credit card, and they are still harassing me.

      Business Response

      Date: 20/04/2023

      Customer has been contacted

       

    • Initial Complaint

      Date:17/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email notification on March 24, 2023 about a very large expedited grocery order on my credit card which I did not place for over $500. I live in ********** and the order was placed for pick up in a *************** store which is 45 minutes away. Since all my interactions have been with Walmart in *********** I used this as the BBB location. I called Walmart a few minutes after receiving the email to notify them. They were very nice but did not follow through even if they said they would cancel the order. If they had followed through there was enough time to stop this ***** which could have been averted but there was no due diligence. On April 12 I received a letter stating the charge for the fraudulent order was charged back to my credit card. I never gave my credit card or NIP to anyone, but the thieves seemed to have them. This charge needs to be removed from the credit card. * ******* *** ***** *****, but there are others concerning the order being ready, items substituted/cancelled and a refund of $13. * ******* ** ***** ****** ** ******* ***** * **** **** **** * **** * ****** ******. I can provide all emails if you need them. Thank you very much for your support, it is much appreciated.

      Business Response

      Date: 20/04/2023

      customer was contacted.

    • Initial Complaint

      Date:11/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I purchased 4 cans of *** ******* soup from Walmart in ******* Ontario. On April 10th 2023 I had opened it up and stared to cook chicken noodle soup as I stirred it a bug beetle and a carrot was on the spoon the bug then sank to the bottom. Dead bugs in soup. Is a very big health concern. I have photos and the can still along with the contents. I also noticed a re call you have had out but this can was not in the dates this can expiry is in 2024.

      Business Response

      Date: 11/04/2023

      Customer has been contacted.

    • Initial Complaint

      Date:09/04/2023

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been trying to use the online promo/coupon for $15 off each of first 4 orders online. I'm being told because I made 1 purchase in 2022 I'm not eligible ***** ** ******* !!

      Business Response

      Date: 11/04/2023

      Customer has been contacted

      Customer Answer

      Date: 11/04/2023


      Complaint: ********

      I am rejecting this response because:

      Walmart only mentioned that I tried to use coupon code ********** on my orders but offered no resolution.. No help at all..I'm asking them to honor a $15 for 1st four orders. I've ordered 3 times ($45) since March 2023. I'm confused as to why they won't honor it as it was my 1st order and Walmart app wouldn't allow me to enter it.

      I'm only asking for Walmart to honor their coupon. It's not complicated so I don't know why they offered no resolution 

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:08/04/2023

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 12 Month **** **** **** Membership Digital Download on April 6, 2023. In the description it states the product will be delivered via email within 24 hours. After 24hrs I contacted walmart online chat and they told me to wait till end of of the day. Next day I called walmart spoke to supervisor and told to wait another 2-3 days while they escalate. All of these responses are canned responses experienced by many others as can be seen from other BBB complaints. They will not return the funds and as April 8 the item is still in processing rather than being sent. This behavior by Walmart and expecting customers to wait for a simple digital download code is inexcusable.

      Business Response

      Date: 10/04/2023

      Customer has been contacted.

      Customer Answer

      Date: 10/04/2023


      Complaint: ********

      I am rejecting this response because:

      Walmart Canada only responded by telling me they need more time to “investigate further” and to keep waiting for my digital code. A screenshot has been taken today (4 days after taking my order) showing that Walmart has done nothing since taking my order. As can be seen on Walmart Canada website for the item I ordered the digital order code is described as being available to a client  24hrs after ordering and I ordered said product based on that belief. I have asked Walmart twice to cancel and return my funds if they cannot complete my order and both time they refused. Walmart Canada still has my funds and has given me nothing in return. 
      Sincerely,

      ******* *****

    • Initial Complaint

      Date:05/04/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been an Advocate of Walmart since ypur store opened.For a variety of reasons,Good pricing,variety of products,and sales.I have also been placing online grocery orders for 3 years.I made an online order Jan.06,2023 fir the cost of $118.77 on January 09,2023 I was billed again,I called eventually got this escalated and received my refund.I got an oops not sure what happened however we are sorry.Wgen you have 1 income and are trying to feed yourself,and keep ypur house warm every dollar counts.I thought nothing I can do .On March31,2023 I placed another online order totalling $122.39 not repeating in April 05,2023 I would be charged again for the same order..This is yet another unauthorized ,unexpected charge.This left me in a financial mess.I called again,letting the Agent know this is the second time ypu have dine this,I get we are sorry we are working on ypur concern.These 2 errors warranty more then Oops we ate not sure what happened.I want to be contacted and and i am seek a restitution .

      Business Response

      Date: 06/04/2023

      Customer has been contacted. 

      Customer Answer

      Date: 06/04/2023


      Complaint: ********

      I am rejecting this response because:There was no response letter sent to me from the business

      Sincerely,

      ******* ********

    • Initial Complaint

      Date:05/04/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had placed a grocery order with Walmart on March 16th, 2023, Order #************* for the amount of $341.74 , and chose the delivery option ** * *** **** **** ******** ** * ****** *** ********* I was told my order would be delivered before 6 pm that evening. I received an email notification that my groceries had been delivered, but when I went to my door there was nothing there. I double-checked the order and saw that it had been delivered to the wrong address, I contacted customer service support right away, were they advised me it was no longer their issue and to contact the third party delivery service "*********". I contacted ********* they stated they would issue an immediate refund which should show up in my account within 7-10 business days. 10 business days passed without the refund, I contacted them again and they stated that this would be a Walmart issue but they have contacted Walmart on my behalf and I should see the refund in my account by the following Monday. Monday came with no refund, so I reached out to Walmart again and was told that the escalation Walmart team would get back to me within 24 hours, 2 days passed and I contacted them again as it has now been 3 weeks with no refund. I was very rudely spoken to stating the escalation team will now get back to me in 36-72 hours I stated I wanted this dealt with right away and they told me they could no longer assist me and hung up the phone. I reached out online and was told they could no longer assist with this matter. I am beyond frustrated and disappointed in how this has been handled, I would like my refund or at least a store credit for the amount that was essentially ****** from me.

      Business Response

      Date: 06/04/2023

      Customer has been contacted

      Customer Answer

      Date: 06/04/2023


      Complaint: ********

      I am rejecting this response because: I have not been contacted at all, that is a lie. 

      Sincerely,

      *** *******

    • Initial Complaint

      Date:05/04/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was using Walmart rewards ********** for my purchases in Walmart store account number **************** I always paid my balances in full but Walmart charge me instalment for 6 month even my balance is zero. I have contacted Walmart customer service *** ****** talked to me and have promised to help but but they did not. Then I called and close my account .And now I received statement with instalment/tranche charges plus interest ,insurance, fees. I have never ask for tranche or insurance. I want Walmart to stop charging me for tranche, payment plans , instalments and balance insurance.Thank You. ***** ********. *********@******com

      Business Response

      Date: 06/04/2023

      Customer has been contacted

      Customer Answer

      Date: 24/04/2023

      I have not received anything yet. 

    Walmart Canada is NOT a BBB Accredited Business.

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