Business ProfileforDr. Green Services

I got the flyer saying $299 to 10 treatments. I called them , they asked me for the yard size which I did not know. So they asked for the address. After checking my property on ****** they said I qualify for the offer. They showed up once, then they showed up second time after 8 weeks, then they never showed up. Now they are sending the bills of $406. I called them and I spoke with a person Ann MArie. She told me thye always show up after 6 to 8 weeks between each visit. I sai dthis way how can you compete 10 visits during summer. She said we do it during winter also. About the $406 instead of $299, she said my lot is big. When I argued that they had checked on ****** and agreed for that price and that is the only reason I went with them and cancelled with Green drops. She told me the manager will call me the next day to settle the matter. But no one called me back. Now they are sending me the bill again.

I am sorry to hear about your experience with us. Our flyers that we mail out do normally have 2 different programs with the starting from prices. Looking at your account and reviewing the original call when you signed up the services, we are showing that you had requested our Ultimate treatment plan which starts at $389+GST depending on the property size. During the call when the services were ordered, the representative measured your property and let you know that it would be the prepaid price of $425.22+GST for the season. With our Ultimate program, the services do go right to the fall to make sure that the lawn has everything it needs to be green, healthy and the weeds under control. Each visit of the fertilizer/ weed control are normally spaced about 4 to 6 weeks apart. Unfortunately, as it does not look as if we received a payment for a few services completed at the beginning of the year the account went on hold, which is why they are not following the proper scheduling. I can see that our manager has been trying to reach you to discuss the account further, but every time she has called there was no answer and no machine picked up, when we were provided with a different number to try calling, we were informed that it was not a correct number to reach you. We would like to resolve this with you, and if you can give us a call at your convivence we will be happy to come up with an amicable resolution. Thank you