Complaints

This profile includes complaints for goeasy Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  goeasy Ltd

  510 - 33 City Centre Dr Mississauga, ON L5B 2N5

  
• 

  Easyfinancial Services

  103B 45793 Luckakuck Way Chilliwack, BC V2R 5S3

  
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  Easyhome

  119 22441 Dewdney Trunk Rd Maple Ridge, BC V2X 7X7

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  Easyfinancial Services

  150 309 2 Ave Prince Rupert, BC V8J 3T1

  
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  Easyfinancial Services

  2012 Main St Penticton, BC V2A 5H4

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:30/05/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  couple of months ago I went to easy home and signed a lease agreement for a ***** * gaming laptop as part of the lease, during that time the payments were for 101$ bi-weekly, i went into the store and signed the agreement for this laptop. about a week ago i contacted easy home and talked about returning the laptop because i could no longer afford the payments on it, and we decided to look into getting a cheaper laptop and that i was required to pay a processing fee but that i would not have to make a full payment. my financial situation changed and i contacted easy home to advise them that i would be keeping the gaming laptop as i can continue with the payments however i did not sign any lease agreement for the new laptop and i never went into the store to signed anything. upon looking at my account to do the online payment for the gaming laptop, easy home added the payment of my current laptop and then added the processing fee + the payment for the new laptop, I have never signed a new lease agreement for this new laptop and was never told that i was gonna be paying for this new laptop, No lease Agreement was ever signed for laptop #2 and now they want me to pay for my current laptop plus the second laptop that i never received or i never signed for, i refuse to make any payment until the second laptop gets removed from my accoutn since in order for me to make a online payment on my current laptop, i would be required to make payments for both laptops. this is ********** and i would rather not go to court for this but would like to have my regular payment for the one laptop back to normal and have the second laptop removed from my account since i never signed any lease agreement for this.

  Business Response

  Date: 31/05/2022

  Consumer Response /* (2000, 5, 2022/05/31) */ Hello, above the case number in the subject line, just wanted to advise in regards to that case that the issue was corrected and resolved between myself and Easy home management, no further action needs to be taken kind Regards ******* *******

• Initial Complaint

  Date:20/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These **** ******* gave me a loan with a high but fair-for-the-circumstances interest rate in the beginning. Without being informed and without previously informing me of incoming rising interest rates- this loan is now at 43% interest DAILY. There is absolutely no way someone can pay this off in their lifetime without having all of the money all at once and that is getting harder and harder to do by the day. This is completely unreasonable and I was never ever informed of an interest rate this high - it's absolutely preposterous. Any help with this would be really appreciated. I am a 29 year old woman with my whole life ahead of me and this is seriously impeding my life in every way possible. Nobody can pay off 43% DAILY interest and this was completely changed without my knowledge of this happening an truly ruining my life. Your hep would be greatly appreciated.

  Business Response

  Date: 14/06/2022

  Business Response /* (1000, 10, 2022/05/27) */ Easyfinancial would like to acknowledge the customers concerns and provide further clarification and details regarding the customer's concerns surrounding the annual interest rate. After reviewing the customer's account with Easyfinancial, it can be confirmed that the interest has been calculated accurately according to the current loan balance and annual interest rate of 43.99% as signed and agreed upon on the customer's loan documents. The annual interest rate of 43.99% is calculated daily towards the customer's remaining loan balance and will be allocated per payment until the full loan obligations (in interest and principal) are repaid in full. As outlined in the loan agreement, each payment is allocated to any outstanding interest and fees first then remaining gets applied towards principal. It is helpful for the customer to understand that a customer can also reduce their total loan term and total interest repayment by making additional payments or paying out the loan balance before the original contract end date with no additional fees or penalties. A member of the goeasy resolution team, tried to discuss this explanation with the customer but the customer declined further conversation regarding the matter. If the customer decides they would like more explanation or to discuss their concerns further, it is recommended the customer call our customer service team at 1-888-502-3279 between Monday to Fridays 8am to 630pm EST.

• Initial Complaint

  Date:16/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in November 2021, I applied for a cash loan through an easyfinancial partner. After being informed that the loan didn't go through, I called easy and made them aware that the application was cancelled. They informed me that it was actually approved at which point I told them the loan had been submitted ************ since I never received any money. I have explained the situation multiple time to Easyfinancial and they continue to harass me for payments. I've reported this to the RCMP, provided them with the case number and still they call.

  Business Response

  Date: 20/06/2022

  Business Response /* (1000, 5, 2022/06/07) */ Easyfinancial would like to take this opportunity to address the customers complaint and offer clarification. Easyfinancial finances the purchase of an item through a network of vendors, example, if a customer purchases an item through ******** ********* etc. We do not offer cash loans through vendors. The customer advised he was approached by the vendor to fund a cash loan which is against our policy, the receipt provided by the customer indicates that the funding was to cover the cost of an item. We have confirmed that we have provided the funds to the vendor to cover the cost of a purchased item. The vendor received the funds, and the transaction was complete. As per the agreement, contractual payment for this transaction is now the responsibility of the customer. We understand the customer has been in contact with a member of our resolutions team at head office, and provided a case number, and contact details to discuss with the RCMP. We understand that the RCMP has not responded to either the customer or easyfinancial. We are interested in continuing to support the customers case investigation with the RCMP. We have placed a hold on collecting the account. The customer has agreed to continue to be supported by the resolutions team, while the matter is being investigated.

• Initial Complaint

  Date:12/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent multiple letters to your company regarding two ********** lease accounts that were opened with your company using my identity on witch i never consented to nor agreed to. Those account were opened July 2019 and were reported with respective balance of 2292$ and 5011$. You have mandated *** ***** ****** *** for collection in the amount of 7304$. Again, these account are ********** and are now reported as ***** with CAFC. The credit practice law prohibits your company to report ********** accounts to the credit bureaus ort to attempt collection on such. And you have been warned several times of that situation and has failed to act promptly.

  Business Response

  Date: 20/07/2022

  Business Response /* (1000, 5, 2022/06/10) */ easyfinancial has reviewed all claims presented by the individual and the outcome of our investigation is that they are not a customer of easyhome and the account associated with their name with the items in question. Communication had initially started with the inquirer, and an update as of this week had been provided by the Resolution Team to the complainant of their open case results. A Debt Sold Letter has been sent via email to them as proof of what has taken place to conclude this situation. Steps have been taken to 1. Buyback the debt from the third-party debt collection agency that owns it. And 2. Have that collections agency remove the collections debt information from the individual's credit report at both ********** and ******** Both bureaus can take upwards of 30 - 45 days to update the information officially per their policies and request timeline. No further action is required by easyfinancial and the individual at this point moving forward. Consumer Response /* (3000, 7, 2022/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) The updated credit report shows the recovery was removed but the two account from EasyHome still needs to be removed as they are still reporting being bad debit not being paid. Please process to these updates. Business Response /* (4000, 9, 2022/06/24) */ The remaining easyhome tradeline information will be completely removed from the customer's credit bureau as the matter has been resolved and stated as such in our previous BBB reply. Please allow 30-45 days for the credit information to be updated by ********** and ********