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Business Profile

Telecommunications

Bell Mobility

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Bell Mobility's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bell Mobility has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.
    • Bell Mobility

      Client Relations Centre 5099 Creekbank Rd, East Tower Mississauga, ON L4W 5N2

    • Bell

      1235 Main St. N Moose Jaw, SK S6H 6M4

    • Bell

      1235 Main St. N Moose Jaw, SK S6H 6M4

    • Bell

      1235 Main St. N Moose Jaw, SK S6H 6M4

    • Bell Mobility

      1200 St Laurent Blvd. St Laurent Shopping Center Ottawa, ON K1K 3B8

    Customer Complaints Summary

    • 483 total complaints in the last 3 years.
    • 180 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:19/12/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bell Mobility changed the price of my mobile plan without notifying me. Over the course of 3 years I paid my bill at the agreed upon price without ever knowing that my balance was accumulating. They are now telling me I owe 227.66$ in overdue balance. I was never communicated that I had an outstanding balance during this entire time. I have paid every single month. I called and they have refused to address the situation. I asked them to cancel my account over 10 times and they continually tried to not cancel my account. I am still unsure if they even cancelled it or not. They have told me that this will affect my credit score if it is not paid. I do not feel like I should be required to pay for this as they did not tell me the price changed.

      Business Response

      Date: 21/12/2023

      Dear ******** *******

      On behalf of Bell Mobility, I would like to thank you for taking the time to reach out to us and allowing us the opportunity to respond to your concerns.

      To further assist in our investigation could you provide the Bell Mobility account number and cell phone number regarding the issue?

      Rachel M. 

      Customer Answer

      Date: 21/12/2023

      My phone number is ###-###-####

      My account was terminated with an outstanding charge.  I do not have the account number.  I do not receive letters from you in my mail.  I do not receive any emails.  The account number is not listed when I log into my account online.  I have no way to retrieve my account number.  

      Business Response

      Date: 09/01/2024

      Dear ******** *******,


      I located your account and I see that you were paying $46.60 monthly but your charges were more than that amount monthly, therefore you were not paying the balance.  We have provided you your bills monthly to the email address you provided us and I see that you have a MyBell profile online to view your bills, therefore you had access to see and review your charges. If at any time you had issues accessing your bill or had inquiries regarding the charges, you need to contact customer service to enquire. 

      The balance owing is valid. The amount due is actually $190.15.

      Thank you,

      Allyson

       

    • Initial Complaint

      Date:14/12/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I switched all my mobile service to bell as they told me they could activate a standalone ***** watch cell plan with its own number. I bought the watch and cancelled my service with ****** and moved to bell. Now, after two weeks I still have been unable to activate the watch online, by phone or in person. There is nothing wrong with the watch, I even exchanged it and tried another one, I have spent countless hours doing the trouble shooting and again no problems except they cant activate it. They offer no resolution and I have talked to 30 Bell employees from many departments some of which are managers and in the end they transfer me to someone else or disconnect my call. Managers tell me they make notes and will help only to find out the notes are not there and each escalation doesnt result in anything. I was even given **** ******** ******* *** phone numbers that loop me back to the same place. They advertise a service they can not activate and got my business by offering a service I cant access.

      Business Response

      Date: 15/12/2023

      Hi *** *******, 

      You seem to be having an issue activating a Smartphone account that was initiated in store. 

      The best course of action would be to go to the store to complete the activation because they have the original request and if there is a glitch they can cancel the original request and resubmit.

      *******

      Customer Answer

      Date: 15/12/2023


      Complaint: ********

      I am rejecting this response because:

      This response is entirely unhelpful. The account was not activated in store it was done by phone. Also I have gone to two stores they couldn’t do it and I have spoken to various Bell departments- about 30 different agents including case managers, technicians, etc. no one can activate the watch. I was last told the watch can’t be activated unless bought from bell yet on the website it says you can purchase it anywhere, *** ******** **** **** ****. ***** also exchanged the watch and it still didn’t work so it’s not an issue with the watch. Please take this matter seriously *** ***** **** ** **** ******* ********** 


      Sincerely,

      *** *******

      Business Response

      Date: 22/12/2023

      *** *******, 

      Your case is with one of our senior agents. 

      I see that she left a message for you on December 19 and 21 2023. 

      Please contact her back so she can resolve your issue.

      *******

      Customer Answer

      Date: 04/01/2024


      Complaint: ********

      I am rejecting this response because:

      I have spoke to her many times and left her emails over the past week a it has not been resolved. 

      Sincerely,

      *** *******

      Business Response

      Date: 16/01/2024

      Hi *** *******, 

      You technical issue has been resolved as per notes on your file dated January 15 2023.

      *******

      Customer Answer

      Date: 23/01/2024


      Complaint: ********

      I am rejecting this response because:

      They did not resolve it, instead I was forced to buy a device from bell at a higher price and then promised a credit I was never given. *** ****** **** **** ******* ** **** ** ** *** *** **** *** * ****** **** **** ** **** ** **** *** * ****** ***** ** ****** I had to return the exact same device to ***** and I lost more money as I lost a gift card as well as a price difference. Not to mention I spent 3 months and many many hours with bell trying to resolve this.I want the credit I was promised and bell to not be able to advertise that one can ‘bring your own device’ 


      Sincerely,

      *** *******

      Business Response

      Date: 01/02/2024

      *** *******, 

      You last spoke to an agent on January 15 2024 who offered you $180 for compensation which you rejected.

      I'm sorry that there was an issue with connecting a watch your purchased elsewhere to our system.

      If you would like to further discuss this matter it is best your speak with the executive care agent that you were dealing with as that person has your case. 

      *******

       

      Customer Answer

      Date: 06/02/2024


      Complaint: ********

      I am rejecting this response because

      this is untrue I accepted it and even verified it in a later call. I am awaiting the credit. I have emailed and called the person directly with no response. *** *** **** ** **** ***** ***** *** *** ****** ** ******* *** *****. 

      Sincerely,

      *** *******

      Business Response

      Date: 12/02/2024

      *** *******, 

      The notes on the account show that you stated that the $180 compensation was not enough and that you would like further compensation.

      Those are notes with the executive care team. 

      I will have the agent you spoke with contact you as there seems to be a miscommunication here. 

      You can reach her as well at **********. 

      *******

      Customer Answer

      Date: 21/02/2024


      Complaint: ********

      I am rejecting this response because: This is untrue she verbally told me the credit was applied and I am now requesting the calls and logs on this case. I spoke to her today and she now says she is unable to apply the credit.  Also the credit was ONLY to satisfy being made to buy the watch from bell instead of ***** the account for the cost difference and does not deem the case satisfied ** ** ** *** ***** ** **** ******** **** ******* **** ****** 
       
      Sincerely,

      *** *******

      Business Response

      Date: 06/03/2024

      *** *******, 

      You spoke with an agent on March 6 2024 and she credited you for all charges you were disputing.

      *******

    • Initial Complaint

      Date:13/12/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unfortunately I do not have the names of the representatives that I spoke to because I assumed all calls were recorded and notes were kept on Bell's end. During the first week of November I reached out to Bell because a competitor (****) offered me a better deal for my mobile phone. I was told to call back closer to Black Friday for a better deal, because I wanted to stay with Bell who is my current provider I lost the deal from the competitor by waiting. When I called back on November 22nd I was offered $75 for 100 gigs of data with a $25 discount bringing the total price to $50/month. The person on the phone said the plan was approved and someone would call me in a few days to activate it. No one reached out to me. I contacted Bell last week and spoke to a gentleman who said he would investigate that matter by reviewing the call and get back to me. Again, no one called me back. Today, December 7th, 2023, I reached out to Bell for the 4th time regarding the promised discount. The woman I spoke to today said there was no record of my inquiry or an offer promised to me. In fact, she said I was making up the offer because if it existed it would have been applied to my account. She refused to look into the previous calls or notes from my interactions with her colleagues. She didn't believe what I was saying but made no effort to investigate. This has been the worst customer service experience. Bell clearly does not care about retaining customers. Thanks to this runaround I have missed the opportunities with the other providers. I am looking for what was offered to me: $75 for 100 gigs of data with a $25 discount bringing the total price to $50/month.

      Business Response

      Date: 15/12/2023

      On behalf of Bell Mobility, I would like to thank you for taking the time to reach out to us and allow us the opportunity to resolve your concern. 

      I have investigated the matter and the $25 credit on the BYOD unlimited 100GB plan discussed in November 2023 is only available with an additional line on the account.

      This being said, Bell Mobility can add an unlimited 120GB plan at $75 and apply a $25 credit for 24 months to your account.


      Please note that changing plan, your current plan cannot be added back at a later date.


      Please confirm you want to proceed with the changes or contact our loyalty department to see if other options are available.


      Kind Regards,

      Andre
      Bell Mobility

      Customer Answer

      Date: 22/12/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ********

      Customer Answer

      Date: 19/01/2024

      This complaint is a continuation of my previous complaint #******** with Bell Mobility that was recently closed without the matter being resolved. After I agreed to the proposed resolution via BBB I received an email from Bell stating that they would not honor the offer AGAIN! **** ** * ********** *** ** ***** ********* ******** *** **** **** *** ******* ******** *** *** ***** ** *** ** ** *** **** * *** ****** *** ** ******* I find this whole process to be extremely frustrating because I am now being asked to track down the person from Bell (Andre) who made the offer. I have been patient and tried to work with Bell and I feel like I am being punished for being a loyal customer. There should be a way for Bell to apply the agreed upon offer to my account internally and I should not have to be denied or chase representatives I can only get a hold of via BBB complaint. ** **** ****** ****** ** ****** ** **** **** * ***** * **** **** ** ****** ***** ******** ********* ********** *** ******* ** ***** ******** ***** **** **** **** *** ***** ****** **** ** ***** *************** ** **** **** ******* **** ** ***** ** ********** ** **** * ** ****** *** ** ** **** ****** Please help me resolve this.

      Business Response

      Date: 24/01/2024

      On behalf of Bell Mobility, I would like to thank you for taking the time to reach out to us and allow us the opportunity to resolve your concern. 

      Bell Mobility has added an unlimited 120GB plan at $75 and applied a $25 credit for 24 months to your account.

      Kind Regards,

      Andre
      Bell Mobility
    • Initial Complaint

      Date:15/11/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bell mobility reported to the credit bureau that I missed a payment in August when in fact I paid $429.60 on August 25, 2023. The lady on the phone was very helpful and very polite, She went back to the Credit department twice to try to get them to change this but they said they only report payments once a month and there was nothing they could do.

      Business Response

      Date: 16/11/2023

      Dear ******* ********,

      I have reviewed your account and payment history. There has been outstanding balances forwarded onto the next bill for the months of May, June, July and August. Bell bill you monthly and your payment is due upon receipt. If you don’t pay the full amount within 30 days of the bill date, you will be charged interest on the balance owing and we may refer your account to collection agencies.

      Regards,

      Frederic
      Bell mobility

      Customer Answer

      Date: 07/12/2023

      Bell mobility reported that I did not Make a payment in august which is absolutely untrue. I want their statement corrected please. This is my second complaint in order to have this corrected and nothing has been done yet by them.

      Business Response

      Date: 13/12/2023

      Dear Candace McDonald,

      When an account is not paid in full within 30 days of the bill date, Bell Mobility reserves the right to charge interest on the balance owing and report the unpaid balance to credit reporting agencies or credit grantors. There was a balance forwarded to your August 17th bill which has been paid on August 25th.

      Best Regards,

      Frederic

      Bell Mobility

      Customer Answer

      Date: 09/02/2024

      **** ** *** *** **** **** * **** ***** **** ********* **** ** ******** AUGUST 24, 2023 I made a payment of $429.60 to Bell Mobility. They have put on my report that no payment was made and it was a missed payment. I have called them and they are refusing to correct it. This is the sixth complaint I have made to your office with no response and no resolve. Hopefully this time someone will look into this for me. **** **** **** ** **** ***** ********* **** ****** ***** ***** ******** ******* ###-###-#### ****************@*****.com

      Business Response

      Date: 20/02/2024

      Dear ******* ********,

      When an account is not paid in full within 30 days of the bill date, Bell Mobility reserves the right to charge interest on the balance owing and report the unpaid balance to credit reporting agencies or credit grantors. There was a balance forwarded to your August 17th bill which has been paid on August 25th.

      Best Regards,

      Frederic
      Bell Mobility
    • Initial Complaint

      Date:27/09/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is constant dropped calls through the province when making phone calls . You cannot hold a phone call in southwest Nova Scotia . The situation has worsen over past few months Bell charges high fee for cell service and the service is poor , there is beyond multiple locations with no service poor service .

      Business Response

      Date: 03/10/2023

      On behalf of Bell Mobility, I would like to thank you for taking the time to reach out to us and allow us the opportunity to resolve your concern. 

      Please contact Bell Mobility technical support at **** ******** ** **** so we may troubleshoot the issue you are experiencing.


      Kind Regards,

      *****
      Bell Mobility

    • Initial Complaint

      Date:25/08/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for a cellphone with bell, it included an ***** Watch. I exchanged it within a week for a different model of Watch. Someone at the store opened a separate account and started billing me for both watches. The account was hidden from my main account. It racked up $758 in debt and marked as derogatory. Bell claims, I still owe money for the watch that was returned. I’ve spent well over 12 hours dealing with this in store, branch and by phone and no one will take accountability. Bell has ruined my credit score and trying to make me pay for an *** watch that was returned a year ago. When I call I keep getting referred to different departments. No one keeps notes. Staff *** ********** *** keep telling me I owe them money. I want the account removed from the system, backdated to the return date, a correction sent to the credit bureau to have my credit restored and compensation for the time wasted dealing with this for a year. I really appreciate your help reviewing this Information and I really hope you can help me reinstate my credit rating. Best, ****

      Business Response

      Date: 28/08/2023

      *** **********, 

      If the purchase and return was completed in store, than you would have to go to the same store for resolution as you can bring in the receipt from when you returned the item for proof and match with in store receipts. 

      If you are not receiving assistance in stare, you can further call our fraud and prevention team at ###-###-####.

      ** ****** **** *** **** ** *** ***** ******* *** *** *** ******** **** **** ** *** ********** **** **** *** *** *** definitely start in store and escalate there to store manager level before calling the prevention team.

      Anthony

    • Initial Complaint

      Date:19/07/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ongoing problems with Bell. They are not processing my automatic bill payments. They added a home phone line I did not request nor do I have. They make excuses like "you are not paying for it" I don't have this home phone number, never asked for a home phone. I spend hour on the phone daily with people who are not trained and not honest.

      Business Response

      Date: 20/07/2023

      Dear Ms. ******,

      A Bell telephone line (dry Loop) is required for your Bell Fibe Internet service to function. This line is for digital data usage and does not have an active telephone service; therefore, calls cannot be made with it. It is the reason that you do not have a monthly charge for it.

      After review of your account, your payment method was changed after your June 2023 bill date. On July 10, 2023, an attempt to apply a pre-authorized credit card payment was made; however, it was refused by your credit card company. I note that on July 11, 2023, you made an update, through your Bell.ca profile, to your credit card information on file. Please note that you may log into your Bell.ca profile to ensure the correct credit card information is registered on your Bell account.

      Regards,

      Mandy
      Bell Executive Office

    • Initial Complaint

      Date:18/07/2023

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since the start of my contract I've had issues First phone I was provided, the screen stopped working . I had to submit a claim through the insurance I purchased when I sign the contract Then I was provided another phone and given a bill for the phone. Which was tacked onto my monthly bill. With threats that if it's not paid within 30 days my services would be suspended Odd. This new phone provided ALSO has been none stop glitching. GPS NOT FOUND . SIM NOT FOUND. ERROR UPLOADING. NO INTERNET CONNECTION. -Google maps never pin points my location. Always way off point . Gives me error codes listed above Google photos- uploading for hours amd hours just to give me error codes listed above. Tried returning the phone. They wouldn't return it because I didn't pay the remaining balance. So I paid it. Even though I shouldn't have. Then I tried returning it again , they would deal with it because it was through the insurance. Call the insurance...can't get through. Line disconnected multiple times. Finally escalated the file with Bell. Manager sends me an envelope to send back the phone. But I'm thinking ...why send it back. I've paid hundreds if not thousands for these two phones. And now they want it back ???? I asked to just wipe the bill clean and give me a new phone and contract. They wanted more money. Another $300 PLUS return of the device before issuing me a new contract and phone This entire contract has been **********. ** ******* ***** . I should have reported this last year. I pay my bill every month. And pay extra so I'm always ahead PLUS I pay extra for the insurance on the phone. PLUS I've paid for the device (I'm pretty sure TWICE in its entirety) I've been nice. I've been patient. I've even asked to stay with them and to just start a fresh contract. And add my business number too! All they keep doing is adding fees. And passing me around each time I try resorting the issues.

      Business Response

      Date: 25/07/2023

      On behalf of Bell Mobility, I would like to thank you for taking the time to reach out to us and allowing us the opportunity to respond to your concern. 

      I have investigated the matter and must refer you to your Contract and the Terms of Service that you agreed to for further details relation to your device warranty and fees associated with the device.  The section titled Schedule A/Smart/Phone Care relates to you as you subscribed to that feature.

       As such, the request for refund has been respectfully declined.

      Kind Regards,

      Andrea
      Mobility

      Customer Answer

      Date: 25/07/2023


      Complaint: ********

      I am rejecting this response because:

      i am not denying any of what ive agreed too. I stay true to my word and what I've agreed upon. 

      However ....I DID NOT agree to pay for FAULTY products.  TWO faulty products to be exact.   To which you have made ME pay for.   Through insurance AND outright. 

      I'm sorry to say....but Bell faulted first. Therfor any agreement should be voided.  

      Do NOT try to get around this by saying that I have sign and agreed to all these fees and charges when you know full well that you guys are the ones who provided POOR products and poor customer service. And yet still charged the client for it all.  And then asked for the device back.   Haha. You must really think people are that oblivious.     

      You want to escalate this ?    PLEASE say you do. Because it doesn't take a rocket scientist to figure out who was at fault FIRST here 

      And regardless of all this ********** business behavior...I STILL PAID FOR IT ALL PLUS PAID MY MONTHLY BILL !!! 

      Escalate this file.   PLEASE.    It's about time Bell gets nailed for its ********** contracts. 

       *********

      ****** *****

      Business Response

      Date: 08/08/2023

      Dear ****** *****,

      When reviewing your account, I note that you spoke with the Executive Office in June.  A resolution was offered and you declined.

      I understand you remain dissatisfied with the response from Bell, however, our position remains unchanged.

      Sincere regards,

      Andrea
      Bell Mobility

    • Initial Complaint

      Date:23/05/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My problem with Bell Mobility's billing department is that it doesn't send me a monthly bill to my Bell Onebill e-mail account. I can't pay a bill if I don't know what it is. When I don't pay the bill, they cut off my service and send my account to a collection service, which proceeds to damage my credit rating. I am willing and able to pay the monthly bill if they would send it to me.

      Business Response

      Date: 29/05/2023

      Good afternoon ****** ****,

      On behalf of Bell Mobility, I would like to thank you for taking the time to reach out to us and allowing us the opportunity to respond to your concerns.

      We have reviewed your account and found that the issue has been addressed previously. Bell Mobility reports every 30 days to the Credit Bureaus and your account was cancelled due to non-payment. We did not find any errors in the reporting to the Credit Bureaus, as such, no corrections can be made.


      Sincerely,

      Charles
      Bell Executive Office
    • Initial Complaint

      Date:18/05/2023

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good Afternoon, To whom it may concern. I have had the worst experience with Bell Canada, I have 3 mobility Device’s & 3 smart watches, home internet & TV streaming service, the understanding of contract is not clear ever, there is a major language barrier with pretty much every employee, to the point that the employee will literally start being **** because I have to ask he/she to repeat their self. I have been told one thing & another employee will say something completely, they do not honour they price’s at all when asked to follow up with their “recording” every interaction is literally no less then an hour. I’m single mother with a 10 year old with a disability. I’ve had to post pone meeting’s & conferences because I’m stuck on the phone. They don’t have one person to help it’s department wait department wait, this company has a road block everywhere to not help their customer’s I have been waiting for a replacement device I was promised from tech support there’s no note’s payment arrangement’s are not processed, when I call in to double check no we do don’t have a record of that sorry the previous employee didn’t document it so basically to bad I’ve literally been on the phone crying it pushes you to that point. I would really appreciate help from the BBB I just can’t handle it anymore it’s to much. Kind Regards ***** ******* ************

      Business Response

      Date: 19/05/2023

      Dear Mateo Barreno,

      We would like to apologize for the bad experience you had with our representatives.

      In order for us to be able to help, we require additional information on the situation you are referring to in your message.

      Please respond with the details of the situation you want to be fixed.


      Sincerely
      Jeremie
      Bell Executive Office

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