Business Profile
Telecommunications
Bell MobilityHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Telecommunications.
Reviews
This profile includes reviews for Bell Mobility's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.05/5 stars
Average of 102 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLindsay V
Date: 03/05/2025
1 starHorrible customer service. I was a loyal customer for 25 years. They could careless. I am changing providers *** ** ****** *** ** ********. They have big advertising campaigns supporting mental health. I recommend they take that money and invest it in customer service training. That would make a huge impact on their customers stress and mental health.Review fromMohamed S
Date: 25/02/2025
1 starMy recommendation based on experience for just 2 months with Bell ***** ******** **** ********* The worst ever customer service. **** ***** ***** ********* *** ***** ***** **. 20 days of roaming while phones are off for self and my 2 other family members and they are saying it’s correct. Service coverage is Zero and they told you we will not guarantee the service quality They hires the worst retention team that pushes you to your limits ******* ****** *** ******* ****** ** ** *********** *** *** *** ****** I regret I switched to *** ***** ******* ******** **BELL Will try my best to switch if not possible will do once contract is over and never ever considerReview fromNancy H
Date: 29/01/2025
1 starA local shop recommended Bell as the service provider for a new cell phone, because it was the lowest cost on a Black Friday deal last November. The next few days we had several delays and difficulties in receiving the promised billing discount, and finally decided to cancel the account and return the phone, within the two week no-charge-buyers-remorse period. We have documentation that the account was paid up and closed. Since then we have received bills for $3.95 twice, complained twice (contacting Bell by phone, reiterating that we have documentation that nothing was owing and the account was closed) been billed for a $30 NSF charge, and had notice from our bank that Bell tried to charge our account. (Fortunately we had closed the account for which we gave Bell the banking information.) We are now waiting to see if Bell has finally closed the account, and their extra billing charges stop. ** *** **** ****** ** *** ************* ** **** ***** ** *******Review fromAmanda F
Date: 11/12/2024
1 starWe recently switched to bell because a door to door sales person made it sound great. One thing we were explicitly told was that our mobility bill would never increase. We are finding out now that was incorrect. This agent ******* us and after calling it seems that bell doesn’t care that a representative of their company engaged in ********* business practices. My bill is set to increase in February and all the resolution I got was to “call back in feb”. Bell needs to do better in training their agents and there needs to be follow up and ************ action. *** ***** *** **** ****** **** ******* ****Review fromThomas P
Date: 08/12/2024
1 starOkay, so not only does Bell double-bill; that is to bill you 3 times in 2 months, but in my last interaction with them I thought I would give them one more chance. I signed up for a pay-as-you go cellphone service with the SIM card I had had before, and I told them explicitly that I wanted to be present to pay them each month, in-person, because I was in a cash crunch. Before the month was over I cancelled my service, and when I went to sign up for a cellphone service with another company months later, they had tagged me with having gone two months without paying. Now I have a $39.68 overdue account that is preventing me from getting a cellphone plan.Review fromWilliam H
Date: 04/12/2024
1 starI have a bell cell phone. I am pleased with the technology service. I am extraordinarily unhappy with the service. **** ** *** ****** I had Bell Fibe Internet 1.5Gbps, with which I was very happy. Then I moved, and the highest speed available was 100Mbps, the upload 10Mbps. If you know what those numbers mean, you know they are worse **** *******c. So I cancelled and went with a competitor. Now, I get constant emails and texts every single day asking me to reconsider. No matter how many times I update my marketing preferences, I still get constant texts and emails. I called to complain, and they said that they could remove me from the marketing list for 3 years. Why not forever? ***** ** ****** ******** ***** * **** ****** *** ***** ** **** ** *****Review fromNATALIE W
Date: 03/12/2024
1 starOn September 14 I visited ******** **** in Dixie Outlet Mall as my *** and I wanted to upgrade our phones. The ‘technician’ from Bell finally arrived after a few phone calls on Friday. He spent 1.5 hours in total outside and inside my apartment and all he succeeded in doing is shutting off my ****** internet, *** ******* * **** ***** ** ** *********. He could not get the Bell working, even though they’re the same lines. So we were without internet, all my entertainment sources and resources are internet based. We had to use the data from our cell phones, fortunately we had just increased our packages. They sent another ‘technician’ who spent another 2 hours to no avail, ***** **** ******* * **** ***** ** ** ********** STILL NO INTERNET, THEY MANAGED TO SEND ME A CONFIRMATION OF SERVICE AND SET UP BILLING THOUGH. As soon as the offices opened on Wednesday I called and waited 35 minutes to speak to someone who spent 45 minutes trying to fix it. STILL NO INTERNET(which ****** was easily able to turn off from the office but not turn back on). Yet another Bell ‘technician’ came September 25, he spent 40 minutes sitting in his truck, which ** *** recorded, **** ** *** called him, he finally came upstairs and glancing at the set-up, **** ******** ***** *** **** ** ** *********, **** said he didn’t know how to fix it and left. **** ********* ** **** ***** *** ****** ** ******* ********* ** ***** *** **** ******** ** *********** **** ***** ** **** ** **** ******** ******** ****** I require service that works, I also expected to be credited any charges associated with my switching cell phone plans, activation fees, service fees and technician fees. I also expect to have my data put back to the 50 & 100 gigs we started out with before your Bell staff messed up my service.Review fromChristina K
Date: 02/12/2024
1 starI am not pleased with the customer service received from Bell. I changed providers in September. I returned three phones in perfect condition and was told my **** would be credited. It is now December and I have called Bell every few weeks and was told the same thing that my account was credited and closed and the "cheque is in the mail". Each time I have called, the line was either dropped or put on hold for up to 30 minutes. Three agents indicated my **** would be credited. Two said a cheque was mailed out. I am owed $1,802.28. Quick to take your money but slow to refund. One of the many reasons I will not recommend Bell.Review fromShara A
Date: 23/11/2024
1 starBell mobility has the worst customer service and they are all in Philippine. They put you on a hold for 45 minutes then they answered the phone. They ask 100 questions after they say oh sorry we can help you. We have to transfer you to different department and all game all over again on a hold for 20 minutes. Another Filipino pick up the phone and ask you all the question all over again. What kind of service are you providing for your customers? This is not customer service is a customer …Review fromLori B
Date: 21/11/2024
1 starAfter a telephone conversation with a Bell mobile consultant I asked if I could have a transcript of our recorded conversation. This was over 5 months ago and multiple email requests later and they have yet to provide the transcript that was promised to me. I am now sending a request via a lawyer. Why wouldn’t they share what I have every right to have? Disappointing. ** ******** *** *** ******** ** *******
Bell Mobility is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.