Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a charm from Jewlr in mid December. The item that was sent had defective engraving (one part of the engraving was completed and the other was not), which wasn't the worst thing in the world (as I also ordered the wrong stones with the item). I then started the return process to get a full refund. I filled out the RMA form, packed the item up, and shipped it out. The item was received by Jewlr on January 21st. As the item was completely unused, Jewlr's return policy states I am entitled to a refund of $122.78 (the cost of the item, minus shipping). On Feb 3rd, I get a partial refund of $79.98. I contacted Jewlr customer service about the partial issue, and they stated they are unwilling to refund on the remaining balance for the item.

  Business Response

  Date: 19/03/2025

  The customer placed order *********** on Dec 18th 2024, total cost was $141.78 USD. This order earned the customer points. 
  The customer then placed an subsequent order *********** on Dec 31st and redeemed 12400 points earned on the order placed on the 18th. (12400/200($1))
  The customer then requested a refund for the initial order ***********. The refund would also deduct the points earned, but because they were already spent on order ***********, they were deducted from the refund. 
  
  The amount refunded to the customer is correct. 

  Customer Answer

  Date: 19/03/2025

  
  Complaint: ********
  
  I am rejecting this response because: The stated return policy states the customer will receive a "hassle-free" full refund upon the items return. Nowhere does it state that in-house reward points will be deducted from a return amount, nor should it as reward points are not, in fact, actual currency, but instead a de facto coupon for future in-house purchases.  
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:11/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 2 years ago, my husband purchased the tree heart cage ring with 3 jewels (our kid’s birth stones), for over 500$. One day, I noticed that the jewels weren’t inside. When I took it off to check, the metal bar that went across the back side of the cage was no longer there. When I sent it in to get it repaired, they said that they were “advised to not repair it” and that they would offer me 30% off of a new one! All that needs to be done is to replace the stones and re-attach the bar to the back. It wasn’t bent or damaged. Order number- ***********

  Business Response

  Date: 11/03/2024

  Hello  

  After further review we can repair the ring and we have reached out to the customer to inform them. 

  Thanks 

  Customer Answer

  Date: 12/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sterling silver ring from this company, Jewlr, on December 12, 2023. (Order #***********) The ring arrived and I gave it to my boyfriend. Ít became scratched all over within 1 hour of wearing (all we did was walk around the mall, nothing that should cause this type of issue). It became increasingly worse as he wore it for normal, everyday activities. This ring was clearly not real silver as stated on the website AND certificate of authenticity. I paid for the warranty on this product and have reached out for my refund. All they offered was store credit (not including the price I paid for the warranty), asking me to pay for shipping. The customer service was no help, they just repeatedly told me they can only offer store credit even after I explained that this ring is defective. It is clear that the ring is not real silver and therefore I do not want a gift card since the company is clearly not trustworthy and using a gift card would just result in another defective product. I would like a refund to my original payment form.

  Business Response

  Date: 21/02/2024

  Hello  

  We have sent the customer a free return shipping label and furhter return insturctions as we will provie a full refund.

  Also the ring is .925 silver.   

  Best regards 

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A stone fell out of the ring that my son bought for me over a year ago. I reached out to Jewlr and told them about it. They asked me to provide them with the order number so I did. All they did was apologize to me. They did not try to resolve the issue at all. I will Never order anything from them again and neither will my family or friends unless they will replace the stone.

  Business Response

  Date: 21/02/2024

  Hello 

  No worries we can repair your ring please send me the order number and I will send you a free shipping label with further repair instructions.

  Best regards 

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a ring as a surprise for my wife, but as soon as I saw the ring I noticed the giant, deep crack right down to the side/girdle of the stone, which is its weakest point. Unacceptable, and a dealbreaker for the amount I paid for it. Frankly I don’t know how this could possibly have made it through their QC, and it speaks to the level of quality they consider acceptable. Will not be buying from them again, and I suggest anyone reading this avoid them as well.

  Business Response

  Date: 06/02/2024

  Hello 

   

  We have assisted the customer with a return.

   

  Thanks 

  Customer Answer

  Date: 06/02/2024

  
  Complaint: 2*******
  
  I am rejecting this response because:

  I have decided to keep the ring, but I will not be purchasing from them again.

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:14/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought gold chains from National jwellery Boutique store, Niagara Falls. Store seller told you can bring any time and will give you fare price and accept product. I have been following up with store for month every time getting accuse owner is away from store while I confirm he us in the store. Now they say we never except our sale product. Other jwellery store saying its not upto standard seller said at the time of sale. I need National jewellery Boutique accept their product abd give me fare market value *** ** **** ***** ** the product its their issue.

  Business Response

  Date: 03/01/2024

  Hello 

  We have issued the customer a full refund as of today.

  Best regards 

• Initial Complaint

  Date:01/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have dealt with this company and never had a problem with them or ****** **** ppl

  Business Response

  Date: 18/01/2024

  Hello 

  We have reached out to the customer and resolved the issue. 

  Best regards 

• Initial Complaint

  Date:21/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a single stone ring in May 2022, I ordered the wrong size. The ring was exchanged and I bought another ring to go with it. One ring had a chip in stone. Jewlr repaired, but less than 2 weeks later, it was chipped again as was the 2nd ring. Sent rings back in September with them promising a full refund. December, they failed to refund and issued in store credit, blamed ****** for refund issues, and stopped answering my calls. I spoke to ****** who insured they would never deny a company trying to refund a customer. I placed an order with their credit in May 2023 for a 2 stone ring, this ring was shoddy, poor metal quality, with burrs and scratches, and a loose stone. Sent it back, got a different ring. The tag is still on this ring. It has never been worn. We took it to a jeweler immediately for inspection and both stones are loose on this as well. Jewlr refuses to refund my now $450. Their fix is again, in store credit or repair of this ring. I don’t believe the repair will work given the first repair on original two rings did not last. I do not want in store credit as I never want to do business with this company again. 3rd strike on them and I am done doing business with them. I just want my money back. Why can’t they write and mail a check? There is more than one way to refund instead of blaming ****** or giving in store credit.

  Business Response

  Date: 22/08/2023

  Hello  

  As per our return policy we issued a gift card to this customer. 

  Below is a link to our return policy: 

  https:/******************************

   

  Best regards 

• Initial Complaint

  Date:05/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 11, 2023-I placed and paid with my credit card, for an Order with "JEWLR" in the amount of $416.25 for a special gift to present to a loved one. This was a big purchase for me being on social security but was thrilled to order this-it looked "beautiful. I was billed immediately on my credit card. On May 31, 2023-I received my order and was totally shocked as to how cheap and shoddy this was! This was "Nothing" like what it was shown-poor cheap quality - I was mortified! The engraving was so small you couldn't even see it! I immediately went on line that same day and filled out a "Request for return slip and "where" to send it back for a full Refund to my credit card!! This request was ignored repeatedly- I called 5-6 times now on their phone number: 1-866-610-8482-all it is that you get is music. After an exhausting and anxiety filled experience, I finally got "Sarah" on live chat that even answered me- I begged again-return authorization and where to send. I need my Credit Refunded and want this order out of my home immediately! I finally got an authorization-then I had to ask for a shipping label so I can mail it. Based upon what I have gone through, and only feeling as if I was totally *******-I am mailing this out tomorrow from CT on June , 2023 to their**** *** ******** *** *** ****** ** address where they told me. I DEMAND a full CREDIT to my credit card they have on file as I have been to **** and back over one order with having to constantly beg for this information-They left me with a bad feeling that this firm is not legit at all.

  Business Response

  Date: 05/06/2023

  Hello

  We have issued this customer a full refund. 

  Best regards 

  Customer Answer

  Date: 07/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:24/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 9, 2023 I was charged twice for order *********** made with jewlr.com. Once for $224.37 and once for $224.36. I have been in contact with the company twice through email and once on the phone with no resolution. I have tried calling again but their contact number now drops the call (1-************). I am looking for a refund of $224.37.

  Customer Answer

  Date: 25/05/2023

  This issue has been resolved and therefore I would like to close this complaint.
  
  Sent from ******** *******