ComplaintsforMaxx Liquidation Solutions
Online Auctions
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Complaint Details
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Initial Complaint
19/04/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
There have been a number of occurrences and I've raised the issues with the management of this business but in vain. ***** ** *** **** *** ************ ********* ** ***** ****** ** ****** ******** ***** ** ********* ********* *** ******** *** ********** ******** they recently closed my account without any explanation of why? * ** *** ******** ** ** * ******** ******** ******** * ******** ******* *** ****** *** ****** ** ****** ** **** ***** **** ** ********* ***** **** *** ****** ** ******** * ***** ******** ********* **** *** ***** **** *** ****** *** *** ************ ********* ** *** ********* ****** **** ******* *** **** ****** ******* ** ****** *** **** ******** *** *** **** **** ****** * **** ******* ******Initial Complaint
23/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
February 12 2024 I bought two items totaling approximately $20 (I could be wrong as the listing was taken down and my bid history removed). The items were not picked up on time. approximately 1 week late for pickup The company automatically charged me a $56 restocking fee that they called buyer's remorse Feb 16 2024, 6:14PM ********* PAID $56.50 They automatically billed my credit card. They removed the record of the transaction so I couldn't look back to see what I paid for the items. They removed the bid history. So I may have made a mistake on the exact amount paid for the items since I can't see the bid history and what I paid. I know that the items didn't cost more than the restocking fee. When I went to get the items they said they were relisted. So I couldn't even pay for the items. They labelled the transaction as buyers remorse. "Restocking Fee of $50.00 for Buyer's Remorse plus 6.50 sales tax for a total of $56.50. ***** ****** *** *** *** *** **** ****** ** *** ********" I did go there to pick up the items on Feb. 22 and I know I was late. **** **** **** ** ** *** * ****** ** ***** * **** **** * **** **** ******** *** *** ******* **** ********* * ** **** ************ *** would like for them to at least pay back the restocking fee. $56.50Initial Complaint
04/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have been a customer of Maxx liquidations for many years and have never had any issues. I purchased a few items from Maxx liquidations last week. One of the items was a $25 item and I was not aware it could not be shipped to me. Maxx charged me a $50 restocking fee which is unheard of. I have tried to explain the issue with Maxx via email. Instead of resolving it they closed my account and refuse to credit the $50. I would like the $50 charge reversed and have my account reinstated. The staff is typically very friendly and I am not sure why the customer service representative that was responding to my emails decided to take such a drastic action. I have the email chain if required, and it shows I was respectful in my communications.Initial Complaint
28/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a few items from the buy it now section of the site. My transaction went well everything went through. More than 2 weeks later my items had not arrived and I receive an email stating the item was sent back to Maxx.ca (*** stated there was an issue with the address) and I can pick it up in store. Unfortunately I am unable to pick up the items so I requested they resend. They told me I would need to pay for the items to be shipped again. I asked what the address they sent to, the address was correct. I advised them this was not a customer issue rather this was an issue between Maxx.ca and ***. I then requested they send the item at no charge or to do a full refund with no penalties. They responded stating I would need to pay the restocking fee which would cost more than the actual items cost and wanted to “call it even”. Leaving myself with no money and no product. I disagreed stating this is an issue between the Maxx.ca and *** the shipping company, no costs should be placed on the customer. They responded that I would need to pay to ship again and then dispute the shipping charges with ***. **** ** *** ** *** ******* ****** **** **** *****, **** ***** ***** * **** ****** ******* ** ** ********. I explained how that doesn’t make sense and requested yet again for a refund without fees or they reship the item. They then messaged me back stating “We are not seeing eye to eye on this. I will be restocking and removing the items and deactivating your account.” I have been requesting the policy and for my refund and no response at all. I have now requested they send me proof of shipment and the policy which shows this is the process for matters like these. *** * ******* ********** *** ********** *** **** ** ******* ** ******* *********** ********* **** **** I will continue to message Maxx.ca in hopes they will resolve this matter. **** *** *** ******** **** ** ***** ** *** ******* This business needs to be held accountable.Initial Complaint
14/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I tried to register an account with Maxx Solutions,I entered my ****/credit card and kept getting an error message that my address was wrong. I did this 4 times and $2000 was withdrawn from my account and I wasn’t able to set up an account.Initial Complaint
06/12/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a buffet annouced as 'Box opened for inspection, seems to be new'. Turns out when i was putting the pieces together, the TOP piece was missing. I sent and email once im under the ONE WEEK WARRANTY and they said that once I could 'inspect' the piece while I was there to pick it up, and removed from the place THERE IS NOTHING THEY CAN DO. Not checking if the piece is there, not doing ANYTHING about it. In the pick up inspection i was suppose to TAKE OFF ALL THE PIECES of the furniture and Figure it out if something is missing. I mean, IT IS A BIG FURNITURE, how should I know that THE TOP was missing * ****** * ***** ** ** ***** *********** ***** ****** ********Initial Complaint
11/10/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
***** ********* * ***** ** ******* ******** ****** *** ****** **** **** ******** *** ** ** ************* ** *** ******** ********** **** ***** **** *** ****** ********* ** **** *** *** ** *** **** ** ********* ***** **** ** *** ******** *** ******* ** **** ** * *** *** **** **** ***** ** ******* **** **** **** ******* ** *** **** *** ***** ******** *********** ******** ******** ****** ** ***** ********* ** *** **** ** *** *** **** ****** **** **** ***** ** *** ** **** You are given a couple of minutes to check it out and then you have to leave. I paid $78.92 for a ***** Printer advertised as NEW. As soon as I got the box I knew it was USED. The Printer was loose in the box with a loose piece and "junk" in the bottom of the box; it was smudged and scratched, no styrofoam packing, instructions or printer installation disc etc. I immediately asked them to take it back and refund my money but they refused. 2/ Same visit, I brought a Women's Watch back and showed them printed documentation that their advertised price was misleading *** *** ***********. They told me that it was my fault for not doing enough research before buying the item. 3/ I also bought some several pieces of "new" jewelry in an allotment. I showed them that the way 3 rings were placed in their boxes, **** ********* **** a jewelry stone was missing. A Jeweler has told me that it would cost @$75 each to fix them. Once again they said there was nothing they could do for me. For the watch and jewelry I paid $416.24
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Customer Complaints Summary
9 total complaints in the last 3 years.
3 complaints closed in the last 12 months.