Reviews

This profile includes reviews for Comwave Networks Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comwave Networks Inc

  61 Wildcat Rd North York, ON M3J 2P5

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  Comwave Networks Inc

  P.O. Box 555, RPO Steeles Avenue West North York, ON M3J 0J6

Review Details

• Review fromAnna B

  Date: 29/04/2025

  1 star
  * **** ** ******* ** **** *********** **** *** ********* *** ********* ******* I've been a loyal customer for many years, and I never expected to encounter such poor service. Recently, my account was canceled without any prior notice after I paid my missed payment. I understand that missed payments can lead to issues, but I was shocked that you would cut off my service without any warning. It feels like a complete disregard for your long-term customers. When I reached out, your team assured me that my account would be reconnected within 24-48 hours or one of the customers agent guaranteed that it’s been scheduled the reconnection day Here we are, over a week later, and I’m still waiting. I've spent countless hours on hold, trying to get answers, but it seems like no one has a clear understanding of what’s going on. This lack of communication and professionalism is incredibly disappointing. I expected better from a company I’ve trusted for so long. I really hope you can resolve this issue quickly. It’s frustrating to feel ignored and to have my concerns dismissed. Please let me know what’s happening with my account and when I can expect to have my service restored.

• Review fromAngela A

  Date: 28/01/2025

  1 star

  Angela A

  Date: 28/01/2025

  Honestly, what a complete and utter disappointment. First of all, the last agent I spoke with was extremely polite and did her best to try and help the situation- which I truly appreciated. I had my services suspended due to a payment reversal. First of all, when I paid their initial small fee of $3.39 through my ******, I missed the part that I was signing up for automatic payments. I lost my job because it literally burnt down overnight. To my surprise my ****** account was charged (first invoice),which I called ****** immediately because I knew the payment would not go through and explained that before that day, I was unaware of any pre-authorized payments. ****** contacted the Comwave and gave them over 2 weeks to respond. I also wrote to Comwave (through ******) explaining the situation in detail and why the payment would not process. Comwave failed to respond and I was ultimately refunded by ****** (per their policy) and also because ****** had charged me the amount on a separate date. A few days later my services are suspended without notice, and when I contact them and offer to pay half today (total balance= 136.66) and the rest on Friday, when I receive money, they unfortunately could not help me. ** ******* *** ****** ******** ******* *** ****** *** *** **** ******** **** ***** I was extremely disappointed to see the disorganization within this company. The agents try to help but anything they try to do has to be approved by superiors and we are given a timeline of 24-48hrs to wait for any reply. The fact that I’m without internet when I was willing to give half now and the rest in 3 days and still have no service, is disappointing. I will be cancelling my service with Comwave. The last agent was helpful and even put in a request for a refund for the fee that I was charged. Unfortunately I just cannot continue to do business with them. ************ ******* ****** ** ***** *** **** **** * ***** ******** ** ****** *** ***** ******** ******* ** ***********

  Comwave Networks Inc

  Date: 12/02/2025

  We have reviewed the customer’s case and made several attempts to contact her by the phone number listed on the account and by email; unfortunately, no response was received. Nevertheless, we sent an email explaining that Comwave’s work as a pre-authorized company pursuant to the Terms of Service section 3, literal a-b. It is important to note that Comwave’s primary support channel is through the call center. As of today, the option to follow up on requests made through PayPal is not available. Nonetheless, as per our records, this request has been addressed by one of our customer service representatives, who requested the removal of the $57.50 chargeback fee generated on January 28, 2025. The customer has been made aware of the current past due balance, in case a payment arrangement is needed, feel free to contact us ###-###-#### Monday to Friday, 9AM-9PM EST.

• Review fromRay F

  Date: 09/01/2025

  1 star

  Ray F

  Date: 09/01/2025

  I will never recommend any person to deal with Comwave. they sent my account to ********* collection agency claiming that I owe them a Cancellation fee of $179.10 for tel service and $200 for internet service a month. after multiple attempt to reach comwave as soon as i enter my name they put me on hold and after few hours they simply hang up. and what is funny though they charged me on feb 2023 a cancellation fee and another invoices from march, april, may total invoice is zero dollars. then an invoice from May to june amount $200.00 for telephone service and $200 for internet service. although i had no service with them at all. * ********* *** ******** ** ******** ******** *** *** ******* ******** ********** * **** ** **** **** **** ***** I provided all the documents and **** invoices from Comwave and *** ****** to the goverment offices

  Comwave Networks Inc

  Date: 22/01/2025

  Upon review of his account, we have confirmed that the customer was disputing the outstanding balance of $1,167.03. It was concluded that the mentioned amount was in value of the Early Cancellation Fee (ECF) and Non-Return Unit Fees (NRU) of two home phone lines, and two internet services; charges were applied since these were requested under a 3-year term upon signing up. However, as per the mutual agreement, Comwave has waived the outstanding balance in its entirety and the report made to ************ ****** ********* has been withdrawn. It is worth mentioning that the invoices, sent to the email address on file, were related to the ECF and NRU. Customer confirmed all devices were returned to Comwave. Nevertheless, those were never received and a tracking number of that package can not be provided by the customer. In light of the above, this complaint has been resolved to the customer’s satisfaction.

• Review fromChristine C

  Date: 25/11/2024

  1 star

  Christine C

  Date: 25/11/2024

  The people at Comwave are great and very helpful…unfortunately they really do not know their stuff and the wait time while they figure it out is immense…I was virtually on the phone with them ALL DAY and still things did not get worked out… Can you imagine a program where you simply cannot get to Live TV…try pressing the remote…nothing… and this after one hour of troubleshooting with tech support…my frustration level is great and I truly wish the sales team had of been honest with me about what the product delivers because trust me when I say it doesn’t deliver my requested questions that were based on my dissatisfaction of the last business we used…if they had told me the truth I could have avoided so much cost and time and frustration!!! I do not recommend simply based on the lack of knowledge of their product and their inability to help me understand…they do try but they do fail!

  Comwave Networks Inc

  Date: 06/12/2024

  We appreciate the customer for sharing her experience with Comwave. We have reached out to her to apologize for the technical difficulties experienced with the TV recording feature. Please note that our technician has followed up with her to provide the necessary assistance, and according to our records, this issue was escalated to our engineering department. Customer confirmed the recording feature is working. However, she will keep testing, and if further assistance is needed, she will reach out to us.

  Christine C

  Date: 09/12/2024

  Unfortunately since joining Comwave we have continued to be unable to record…why this is so very frustrating for us is because we changed our service to them because we were so unhappy with the recording capabilities with the other business we had…it has been close to a month and somehow Comwave is unable to give us the ability to record…I simply cannot go through making another change so all I can say is we better not be charged for service we are not receiving!

• Review fromBrent L

  Date: 25/11/2024

  1 star

  Brent L

  Date: 25/11/2024

  Have been a customer of Comwave Networks Inc. since 2013. When the our current phone service was being discontinued, the decision was made to switch phone service providers and Comwave was contacted so that we could cancel our services. We were told that our services have an automatic one year contract renewal without any notice given to the customer. Half of our services have an expiry date of June and the other half in December but you cannot cancel one without cancelling both without paying the cancellation fee. This ** * ********** practice to make the customer pay a cancellation no matter when the attempt to cancel their services. We have also found out that the service that we were looking to cancel has not actually been used for many years and Comwave has been auto-renewing this service and charging our company instead of informing us that we do not require the service and cancelling it. Horrible service, would never recommend Comwave to anyone.

  Comwave Networks Inc

  Date: 28/11/2024

  Please note that we have been unable to locate an account with the information shared by the customer. Kindly share your customer ID and contact telephone number at ********@*******.net, so we can provide the necessary assistance.

• Review fromKavita M

  Date: 18/11/2024

  1 star

  Kavita M

  Date: 18/11/2024

  Horrible horrible experience. I had to cancel their services due to unforeseen circumstances during COVID. **** ** ******** **** ** *** *** they are asking me to pay a penalty of $251. They don't even have the courtesy to call me back and talk about this. **** ******** ********

  Comwave Networks Inc

  Date: 28/11/2024

  We have reviewed the customer’s file and upon review of her account, we have confirmed that the customer’s complaint was resolved by one of our Executive Response Team members on 11/19/2024. It was concluded that the outstanding balance of $184.25 in value of the Early Cancellation Fee and Restocking Fee is legit since the customer agreed to a 3-year contract in exchange for a 50% account discount upon sign-up. However, as per the mutual agreement, Comwave has waived the outstanding balance in its entirety and the report made to ************ ****** ********* has been withdrawn. It is worth mentioning that the $70.00 Security Deposit was already applied towards the outstanding balance. Therefore, a refund does not apply and the customer agreed. In light of the above, this complaint has been resolved to the customer’s satisfaction

• Review fromMia H

  Date: 13/09/2024

  1 star

  Mia H

  Date: 13/09/2024

  ******** ******** **** *** **** ***** don’t say what they will do to fix an issue. Have no knowledge of internet or cable. ******* ******** ******** experience.

  Comwave Networks Inc

  Date: 23/09/2024

  We appreciate the customer sharing her experience with Comwave and we reached out to her by email. We apologized for the technical issues that she encountered and the bad experience she went through. In an effort to address her dissatisfaction, we have gone over her account records to make sure that the issues have been addressed. According to the account history, no synchronization was reported on September 11, 2024 and after completing the troubleshooting steps and escalating the case to our third-party, we were informed that there was an outage which was resolved by September 14, 2024. After this, no other report has been received. If the issues persist or the customer still needs any further assistance, she may feel free to let us know.

• Review fromRussell J

  Date: 30/05/2024

  1 star

  Russell J

  Date: 30/05/2024

  ***** ******* ******** ***** 3 days without service. Contacted Comwave and keep getting the same ****. Nobody has come out to fix problem yet. ** *** **** ******* ** **** ******* ********** if you sign up they **** you into a 3 year contract and make it impossible to cancel. ***** ***** **** *******

  Comwave Networks Inc

  Date: 06/06/2024

  We have reviewed the customer’s case and have contacted him to address his concerns. It saddens us to hear that the customer has been experiencing technical issues. Based on our records, technical assistance has been provided in a timely manner and after the report was made, it was determined that a replacement was appropriate. The new device has been installed and a technical visit was scheduled for today 06/06/2024. It is worth mentioning that upon sign-up, we sent to the customer’s email address a welcome letter which includes the Terms of Service that govern the use of Comwave services. Under the Terms of Service, section 2.09: (c) The Subscriber acknowledges that Comwave Services are provided on a best-efforts basis and lack of service or poor quality is not grounds for contract termination. Subscriber must allow Comwave reasonable time to diagnose and correct any problems that have been reported and documented by the Subscriber to Comwave. In regards to the contract, we previously confirmed that the customer agreed to renew his 3-year Term in exchange for getting 6 months of free service. In light of this, the contract will expire December 2025. Should the customer require further technical assistance, we are here to help!

• Review fromCarol L

  Date: 29/05/2024

  1 star

  Carol L

  Date: 29/05/2024

  Terrible, terrible, service! Manager is telling me that I agreed to a 6 month contract when I know I absolutely did not!! AND they cannot provide the recording that they say they have of me agreeing to this. **** *** ********* *** *** ******* ** ****** ********* ** *** ********* ** **** ********

  Comwave Networks Inc

  Date: 05/06/2024

  We have reviewed the customer’s case and have reached an agreement regarding the cancellation balance on her Comwave account. First of all, we have provided a breakdown of the applicable cancellation balance. Internet and TV Early Cancellation Fees apply in accordance with our Terms of Service 2.09. Additionally, Restocking Fees apply based on our Terms of Service 3.06. Both charges are legitimate since the customer agreed to renew her contract in exchange for 6 months of free service in 2023. In light of the above, cancellation balance adds up to $565.00 tax included. However, as per our settlement, we will reduce the cancellation balance to $452.00 taxes included. In addition, we have sent a return label to the customer’s email address on file for the equipment return at no extra cost, bearing in mind that she has a 30-days period to return the equipment, if the equipment is not returned within this period, a $95.00 non-return fee per unit may apply. The customer agreed to this resolution.

• Review fromKen S

  Date: 18/05/2024

  1 star

  Ken S

  Date: 18/05/2024

  Worst customer service ! Phone lines are down .... no help after hours !

  Comwave Networks Inc

  Date: 27/05/2024

  We have reviewed this comment and unfortunately, we couldn't locate an account with the information received. We have emailed the customer at *********@*****.com requesting him to share his contact information to better assist him but we did not receive a response.