Business ProfileforTravelcation

Date of transaction: Feb 11, 2023 Amount: $1003.50 I am extremely disappointed and frustrated with Travelcation's handling of my recent transaction. On February 11, 2023, I booked a flight from Yellowknife, NWT Canada to Bathurst, NB Canada with connecting flights in Calgary and Montreal, with a total amount of $1003.50. However, I was unable to board my connecting flights from Calgary onwards and had to purchase the tickets twice over with ********* directly. Despite reaching out to multiple support agents, Travelcation failed to resolve the issue. On February 28th, I was promised a refund for the auto-canceled flights by a Travelcation agent over the phone. Yet, on March 24th, another agent told me that I would only receive a partial refund of $500 from Travelcation and a $300 travel credit from ********** And just recently, on April 4, I received an email from Travelcation stating that I would not receive a refund at all and only a $300 travel credit. This is unacceptable. The auto-cancellations were caused by Travelcation's system or booking errors, and as a result, I had to pay twice for my flight tickets. If I hadn't made the additional booking with ********* directly, I would have been stranded in an unfamiliar city for an indefinite period of time. It's outrageous that Travelcation is now claiming that the root cause of the delayed arrival at my destination was not within their control and that regulations do not require compensation. This is a clear indication that Travelcation is not taking responsibility for their mistakes and is failing to provide their customers with the service they deserve. I demand that Travelcation provide me with a full refund for the auto-canceled flights immediately. The company's negligence has caused me significant inconvenience and financial loss.