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Business ProfileforFord Motor Company of Canada Ltd
At-a-glance
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Business Details
- Location of This Business
- The Canadian Rd PO Box 2000, Oakville, ON L6J 5E4
- BBB File Opened:
- 30/6/1995
- Years in Business:
- 120
- Business Started:
- 1/1/1904
- Additional Contact Information
Phone Numbers
- (800) 387-7988Other Phone
- (800) 387-7988
Customer Complaints
118 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
20/02/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Hi my issue with Ford Canada is related to the Ford F150 Lightning that I leased in October 31, 2023. A month and a week into owning it on the 7th of December I got a notification from the vehicle stating a loss of power, as such, I contacted the service department in order to get it addressed and was told the earliest date would be on the 12th of the following week to bring it in. On that date I was informed a battery cell would require fixing and was told it should take approximately 15 days. During that time period the only vehicle offered to me in place of my truck was a compact car which I declined as it was no use to me. After the 15 business days had passed I reached out for an update and was told the parts still have not arrived and that there was no ETA on the arrival either. At that time due to needing a vehicle for work and the open ended response I got regarding a timeline I opted for the rental vehicle but had to pay out of pocket $20 daily to upgrade it to a vehicle that can partially accommodate my tools for work enough so that I can work. The dealerships response was that other people are also dealing with similar delays and that it is out of their hands as it is an issue with ford of Canada. After reaching out to Ford of Canada I still got the same response from the representative I was provided with and was told they have no ETA either. It has now been a month a and a half, which is longer than it was in my possession, and there is still no resolution in sight. I am leasing this vehicle and have no ownership of it so all of my payments are going to Ford to cover depreciation on their end for a truck I am not in possession of. When I mentioned compensation for the payments I have been making, I received a vague response stating they would see what’s possible after repairs are completed and that Ford would “consider” covering the cost of only the upgraded rental. I have incurred fuel costs, rental costs and made scheduled payments for the truck
The vin number for my Ford F150 Lightning is: *****************
Customer Reviews
48 Customer Reviews
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Most Recent Customer Review
Andrew G
23/07/2024
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