Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          Northern Optotronics Inc has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileNorthern Optotronics Inc

            Medical Equipment

            Contact Information

            6 - 23 Progress Dr

            Orillia, ON L3V 6H1

            Get Directions
            Visit Website
            Email this Business
            (888) 252-2219

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            6 - 23 Progress Dr, Orillia, ON L3V 6H1
            Email this Business
            BBB File Opened:
            7/4/2022
            Business Management
            • Geoff Miller, Vice President
            Contact Information

            Principal

            • Geoff Miller, Vice President

            Customer Contact

            • Geoff Miller, Vice President
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/10/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased a clinical laser device from NOI in November of 2022. Following purchase, the device was in disrepair/ in their repair facility. Upon arrival the machine had a leak. It was repaired. The first hand piece was sent in December 2022 and was resolved end of January 2023. Complaints sent to company in regarding poor training provided and the issues already seen January 2023. March 2023 a different hand piece went in for repair and finally fixed April 25 2023. March 2023 another hand piece was not working and was resolved May 2023. ***** **** ** ****** ** ***** *** ******** **** *** ******* *** *** ****** **** ****** ******* ** ** ** ********* ** **** ** *** ******* *** ******** ****** ****** **** ** ***** ** ***** ********** I was informed by the leasing company that the lease would be allowed to be terminated if NOI would take the machine back. NOI refused. I have sent 2 letters from a lawyer and they have answered one, extending a warranty for 3 months and refusing to answer the second. **** ******** **** ******* *** ******** **** ** ******* * **** *** ***** ** ****** * ******** ******* ******* ****** *** **** ** * ******** ** ***** ** **** **** ** ****** ********* They have sold a faulty piece of equipment and sold to be as a demo model "lightly-used, new, like new". **** **** ******* ** ** they NEVER told me what year the model was.

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Julie P

            03/04/2023

            Purchased ipl laser and 3 attachment heads less than 2 years ago from this company. The sale was sketchy, quoting one price to my business partner and a different one to myself. Trying to get more money from GST when I live in the Yukon and I know tax laws are for the purchaser not the seller. Have no doubt he would have pocketed this money (*****). My SR head that is used only in winter, was broken when I pulled it out after months unused. I sent it in and after six weeks I finally called to see what was being done. Then an unbelievable quote of $3600 to refurbish! No response to see what a price of a new one was. They never actually checked it but they claim the pulse counts were very high for the head. How is this possible if used less than a dozen times in two years? No Price breakdown and lots of wasted time. I sent it elsewhere. **** **** ******* **** *** ***** ** ******** ** ******** ***** *** ******* *** **** ** ***** ********* ****** **** ** *********. My business partner in Ontario had very similar if not worse experiences, so this is not a one off, but more like their regular practice ** ******** ****** ***** ******* **** *****

            Local BBB

            BBB Serving Central Ontario

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.