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Business Profile

Medical Equipment

Northern Optotronics Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a clinical laser device from NOI in November of 2022. Following purchase, the device was in disrepair/ in their repair facility. Upon arrival the machine had a leak. It was repaired. The first hand piece was sent in December 2022 and was resolved end of January 2023. Complaints sent to company in regarding poor training provided and the issues already seen January 2023. March 2023 a different hand piece went in for repair and finally fixed April 25 2023. March 2023 another hand piece was not working and was resolved May 2023. ***** **** ** ****** ** ***** *** ******** **** *** ******* *** *** ****** **** ****** ******* ** ** ** ********* ** **** ** *** ******* *** ******** ****** ****** **** ** ***** ** ***** ********** I was informed by the leasing company that the lease would be allowed to be terminated if NOI would take the machine back. NOI refused. I have sent 2 letters from a lawyer and they have answered one, extending a warranty for 3 months and refusing to answer the second. **** ******** **** ******* *** ******** **** ** ******* * **** *** ***** ** ****** * ******** ******* ******* ****** *** **** ** * ******** ** ***** ** **** **** ** ****** ********* They have sold a faulty piece of equipment and sold to be as a demo model "lightly-used, new, like new". **** **** ******* ** ** they NEVER told me what year the model was.

Northern Optotronics Inc is NOT a BBB Accredited Business.

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