Business Profile

Auto Manufacturers

General Motors of Canada Limited

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for General Motors of Canada Limited's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

128 total complaints in the last 3 years.
61 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:24/10/2024
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** *** ***************** Purchased a new 2024 ******** *** in August that has no power to the factory installed trailer tow electrical connection. Prior, during and after sale was complete, ALL verbal and ******** documentation identified this vehicle had towing capability up to 2000lbs. The owners manual supplied with the vehicle confirms towing capability of up to 2000lbs on page 253 and powered factory installed towing electrical connection on page 257. Local dealer however referred me to an internal ******** document, ******* issued 07/30/2024, at the end of 2024 *** production and after my vehicle was built, that prohibits dealers from complying with owners manual documentation ... Quote "No repairs or attempts to install a trailer hitch or trailer lighting should be performed" This vehicle would not have been purchased had ******** documentation been accurately disclosed prior/during purchase. I contacted ******** Customer Care on Sept 4, 2024 and after a 5 week delay, on Oct 9, 2024 I was informed power to the factory installed wiring harness was NOT POSSIBLE. I have since have come to the conclusion this vehicle is not capable of towing, contrary to verbal & ******** documentation. ** ** ********* ************* **** ******* ***** **** ** ******** ** ********* ** ******* * ****** ********** *** **** ********* ** **** ***** ** *** ******** ** ************ ************* ******** ******* ******** ******** * ******** ******** **************
Business Response
Date: 24/10/2024
We are in receipt of the Consumer's complaint and will have a member of our Executive Review team reach out to discuss the matter directly.
Customer Answer
Date: 02/11/2024

Complaint: ********

I am rejecting this response because issue remains unresolved within the 10 day window (expires Sunday Nov 3) identified by BBB.
There has however been unprecedented daily communication between myself and the business from Thursday Oct 24 to present. My understanding is there is agreement on the documented trailer towing vehicle electrical capability and am optimistic a resolution is forthcoming in the very near future. Until then, recommend this complaint remain open.

Sincerely,

****** *******
Business Response
Date: 04/11/2024
Our Executive Review Team remains engaged on this matter and with the consumer towards a resolution of the issue.
Customer Answer
Date: 12/11/2024

Complaint: ********

I am rejecting this response because final resolution remains pending. Progress has been made and is ongoing, however remains unfinalized. My expectation is this issue will be closed within the next 10 day cycle.

Sincerely,

****** *******
Initial Complaint
Date:24/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was proud and happy owner of GMC ******* ******. I bought it a year ago and eversince I got the car I have had issues smoke fumes getting in the car. I made few complaints but got no resolution. Instead, The service agents told me that it is normal and smoke fumes get inside the cabin of all the cars. I recently had another issue where the car cluster goes total dark. I just want to know if the fumes getting in the cabin is normal with all GMC cars. I was very happy to have this Car. ** **** * ****** ***** **** *** *** ******** **** * **** ******** ********* **** ** ****** * **** ***** *** ** *** *** *** i see this a health hazard ******* ********* ** ***** **** * *** ******** ****** **** **** **** ****** ** ***** ** ****** * ***** ** ******* Please let me know if this can be fixed or not.
Business Response
Date: 18/11/2024
We are in receipt of the consumer complaint and will have a member of our Executive Review Team reach out to gather further details.
Initial Complaint
Date:13/08/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought this 2014 Chevy Cruze brand new from ****** **** **** on Regent Ave in Winnipeg. Since then I have had three letters telling me that I have a defective air bag system. ***** *** **** ** ******* **** ** ***** ********** ***** *** **** *** ***** *********** ** ********* *** **** ****. ***** **** **** **** ** *** ***** ********* **** ****** ****** *****. I received the first Safety recall letter last year in October 2023, and another one in January 2024, and another one in July 2024. They keep complaining that they do not have parts. * ******* **** *** ************* ********* *** ****** **** *** *** ******** ****** ** ** ******* ** **** *** *** *** **** *** ** *** **** ** **** ***** ***** ************** ***** *** ***** ******* ****** **** * ***** ** **** ** *** * **** ***** ***** ******
Business Response
Date: 13/08/2024
We are in receipt of the consumer's complaint and will have a member of our Executive Review team reach out to discuss the matter directly.
Customer Answer
Date: 13/08/2024

Complaint: ********

I am rejecting this response because: I believe they are continuing to stall on all the recalls. ** ** *** **** ** **** *** **** ****** *** ********** ** **** ***** **** ****** **** ***** **** **** ** ***** **** **** ** *** ** ******** *** **** **** ** *** *** *****

Sincerely,

**** *****
Business Response
Date: 14/08/2024
The Executive Review Team Representative has been trying to contact the consumer however has not been able to reach them directly to discuss the matter. We ask that the consumer work directly with the representative.
Initial Complaint
Date:12/08/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 21/24, we purchase a brand new 2024 GMC Canyon. Early in July, likely around the 2nd a check engine light came on. The vehicle has been diagnosed as requiring a new “accelerator position sensor”. Today is Aug 12th, we are still waiting on the part to arrive at the dealership. That is completely unacceptable. They say they don’t have the part. What? Your pumping out new vehicle with the same identical part, and you don’t have the part. ********** **********. We’ve been loyal GM customers for upwards of 30 years. ****** ******** ********
Business Response
Date: 12/08/2024
We are in receipt of the consumer complaint and will have a member of our Executive Review Team reach out to the consumer to discuss the matter further.
Customer Answer
Date: 12/08/2024

Complaint: ********

I am rejecting this response because: I previously voiced my concerns with GM customer service approx 3 weeks ago. Still no part. The vehicle maybe had 1000 km on it before the failure. This vehicle has been in limp mode since the engine light/diagnosis occurred and relied upon for work purposes. No cruise control, vehicle making an unusual noise, along with a multitude of non functioning vehicle features. A brand new vehicle should be able to be quickly repaired. Delay making one new vehicle and send the part.
Sincerely,

***** ********
Initial Complaint
Date:06/08/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was experiencing problems with my AC in my 2016 Chevrolet Traverse. Brought it into ***** ******** dealer ship and was advised that the Evac door is broken and the part is discontinued. ** *** **** *** **** *** ** **** ** **** *** ***** ***** **** ** ***** ******* *** ** * ***** ** ******* ** ******* ** *** ****** ** **** ** *** **** * ** **** *** *** *** ** ** ************* ***** *** ** ***** ****** ** ***** ** *** ** **** I was still charged $170 ++ for the diagnostic just to be told you cant help me! I am requesting 1 of the 2 options below 1) Since my car is still being made, take the part required from a new vehicule and install in mine. I will pay for the part but for the headache, GM will pay the installation. 2) If the part cant be installed, which is what GM will come back and tell me, I want a FULL refund on my diagnostic
Business Response
Date: 06/08/2024
We are in receipt of the consumer's complaint and will have a member of our Executive Review team reach out to discuss the matter directly.
Customer Answer
Date: 06/08/2024

Complaint: ********

I am rejecting this response because:
I have been waiting for a call from management since friday. I received a call yesterday advising they had no news. I am requesting a call within the next 24 business hours. I am not requesting much considering that someone made the decision to discontinue parts on a vehicle that is NOT 10 years old.
thank you

Sincerely,

***** ************
Business Response
Date: 07/08/2024
A member of the executive team has reached out and the customer is encouraged to continue to work with the team.
Customer Answer
Date: 07/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for the time being.
* ** ***** *** ***** **** ** *** *** *** **** ***** ** **** **** ** ***

Sincerely,

***** ************
Initial Complaint
Date:02/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Brought 2015 Chevy Silverado to Dealership in London, ON due to truck running poorly and struggling to idle on June 20, 2024. Mechanic struggled to find cause due to "no codes." Mechanic noted small fuel pressure difference but discounted being culprit to problem. Mechanic uncertain for cause and spent day June 20th waiting for feedback from GM Tech for suggestions. End of day one suggested electrical and investigated day 2 but found none. Mid-day day 2 mechanic changes fuel pressure sensor and able to have vehicle idle. Notes fouled spark plug change. Did advise while truck is idling they aren't comfortable releasing as not sure of cause of failure. By 130pm, release vehicle stating is running fine and while they don't know cause they appeared to stop the symptom. Paid bill for roughly 10 hrs of labour for diagnostics on the primary issue that was logged and screened out. Vehicle is released June 21 and told issue appeared to be fuel pressure related. Drive home (7+ hours), and when attempting to start next day - engine seized. Bring truck to trusted mechanic who finds engine failure- lost cylinder compression, valve failures, lifter failures etc... Contact dealership and GM for assistance with repairs as mechanic failed to accurately diagnose the cause (which we found out later there is service bulletins speaking to known lifter failures and symptoms that describe state of truck upon bringing to mechanic), wishing for some grace with repairs or refunds due to **********/oversight of release of truck with improper diagnosis creating ultimate engine failure. Bill for engine replacement 20-30k. GM says not being a warranty job *** ******** *** **************. No offer for refund of original diagnostic bill, assistance with repair or repair costs. GM asked me to bring truck to their dealership for diagnostic and now wanting us to pay that bill, took parts for assessment but won't tell us where or when. Run around for 3 weeks. Have email records w GM- with details.
Customer Answer
Date: 02/08/2024
Good Afternoon,

Per your request- the dealership that we originally had the work completed with (upon sign of any disrepair) was ********* ********* ** ******* ******** ***** ****** **** *********

We had made communication with their Dealer Operator, **** ******* - who indicated they could be of no assistance to us and advised us if we had further complaint to speak with GM Canada. We have since been in communication with GM Canada - speaking with one of their representatives "***" - his number is ###-###-#### ext. ******* Case Number 4-3*********1.

We have been dealing with and seeking resolution with *** for roughly three weeks, have been guaranteed multiple timelines which have all passed. Have requested contact information for their CEO/CFO/Lead of Customer Complaints multiple times and denied. We have escalated twice to supervision- both of which ask us to recount our experience over again, assure us that the file is being worked on and to give them another 72 hours-- which then leads to nothing fruitful. They continue to speak to the truck no longer being under warranty- which was never our complaint - it was the resulting failure in the original work that resulted in this very costly mess.

* **** ******** *** ** *** ********* **** ** * **** **** ****** ** **** ****** ** ***** ***** **** *** *** ******* **** **** ************* **** **** **** ********** **** **** ***** **** ********** ********* **** *** ** ********
Thank you

***** **********
Business Response
Date: 06/08/2024
We are in receipt of consumer's complaint and will have a member of our Executive Review team reach out to discuss the matter directly.
Initial Complaint
Date:02/08/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The following complaint was filed with GM customer service about ******* ********* and no response from ******* ********* or follow up from GM customer service as stated in the email response received. I followed up with GM customer service and was told the person handling my file would follow up with me, and it has been well over a month. I find it extremely ************** for the dealership to ignore this complaint thinking it will go away. **** **** **** ** ** **** * ******** ******* **** ***** *** ****** ********* ***** *** ***** ** *** ********* **** **** ** ********* *** ** ** *****. Here is the following complaint. Comments : Contacted Prev=No VIN=***************** Comments=Good afternoon, I am writing you today because of multiple failed attempts over almost a year to get my last payment back owed to me by the **** ******* dealership in Cobourg. I purchased a new truck back in July 2023 and received my trade in quote and payment amounts prior to my last payment on the truck I was trading in. I picked up my truck on the day of my last payment and the money came out of my account and it was not considered in the payoff amount in my deal. I was reassured that I would get my last payment back from the dealership as they could not control the timing of my payments coming out of my account, I completely understood. Now for the past year I have had numerous conversations with *****, and the last one being back in March and he reassured me that they issued the payment and the cheque was to be signed by ****.... That was almost 3 months ago and still nothing yet, not even a courtesy call. I emailed ***** this week and still no response. I contacted GM directly about the issue, they stated they opened a file, spoke to ******* ********* but they are not responding.
Business Response
Date: 13/08/2024
We are in receipt of the consumer's complaint and will have a member of our Executive Review team reach out to discuss the matter directly.
Initial Complaint
Date:02/08/2024
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2022 GMC Terrain in November of 2022. It has since been in the shop for a total of 7 times for the same issue related to the "charge air cooler". I have been dealing with GMC for this issue since January 2024. * ******** *** ******* ******* ****** ** **** ** ***** ********* *********** ********** ** ****. This issue happens in the winter months and leaves me only able to go about 60km/h on a busy, winter highway and poses a serious safety issue. In addition, it also leaves me without a vehicle for the day, ********* ** *** ** **** ** ** ******** **** *** ****** ** **** *** *********** ** ******* ** *** *** ***** ** ** **** ** **** ** ****. **** ********* ** **** **** * ** **** * ***** * **** ******* ** *** **** ***** * *** ******* **** ** *** ******** **** ** ********* *** **** ***** **** ********* ** ******** ***** ******** ***** ** ******** * *** ** ******** *** ****** ***** *** ***** ***** **** **** ** ** ***** ** * *** * ********* ******** ** **** ** ******* ** ****** ******** ***** *** **** **** * **** ** ********* ********* ******** **** ****** * *** *******. It is also important to note that I would NOT be getting rid of this vehicle if it weren't for this safety issue. * ****** ****** ** **** ****** ****** ******* ** **** ******* **** ** ***** ** ** *** ** ******* ** **** **** * ******* ** *** * ****** **** ** **** * **** ******* *** *** ** ** ********* **** **** ***** ** ***** ** **** ** ** ******* **** ***** *** *** **** **** ** ********** ** *** ****** ****** *** *** ****** ** ********** ****** ** ** ***** **** **** ** * ******* **** **** **** ******** ** ****** * ******* *** *** ***** ******** ** **** ******* * ******** *** *** ***** ******* ***** *** ** * *** ***** ***** **** ***** ****** * ********* ** * ***** *** **** ****** ***
Business Response
Date: 13/08/2024
We are in receipt of the consumer's complaint and will have a member of our Executive Review Team reach out to discuss the matter directly.
Customer Answer
Date: 14/08/2024

Complaint: ********

I am rejecting this response because: I do not want to accept this response because I haven't heard anything from them. I haven't even received a response from the last email I sent.

Sincerely,

**** *****
Business Response
Date: 14/08/2024
We apologize for any delay in contact. The consumer will be contacted shortly by our Executive Review Team.
Customer Answer
Date: 21/08/2024

Complaint: ********

I am rejecting this response because:

Sincerely,

**** *****
Business Response
Date: 21/08/2024
Our Executive Review Team is in direct contact with the consumer. We ask the consumer to relay any feedback directly to the agent handling their file.
Customer Answer
Date: 26/09/2024
Formal response to the most recent resolution presented to Consumer, **** *****, from the GMC (General Motors of Canada Company) Executive Review
Team (ERT) member, Erl.
Background:
1. Consumer purchased 2022 GMC Terrain November 2022
2. Said vehicle in shop for recurring issue 7 times (re: charge air cooler)
3. Consumer in contact with Customer Care in January 2023, and again in
January 2024
4. Initial proposed resolution via Customer Care in July 2024 - $2,000
5. Complaint made by consumer to BBB
6. ERT contacted consumer and advised them to choose a vehicle for trade-in
7. Consumer worked tirelessly to find an appropriate vehicle
8. Build sheet and offer from dealership forwarded to ERT Erl
9. ERT Erl’s proposed resolution - an additional $500. Consumer attempted to
re-iterate the unacceptability and unfairness of the situation.
10. Consumer reached back out to the BBB to re-open file due to inappropriate
resolution

Of note:
1. Consumer was sold a vehicle that does not perform as promised. It is not
safe in it’s tendency to enter lower engine power mode when operated in
cold/winter conditions (******** *** * **** ***** ******* ** ***** ***** ** **** ***** ** ** ****** *** * ****** *** ** *** ****)
2. Consumer purchased new vehicle under the pretences of wanting to avoid
multiple visits to the shop with old vehicle. Purchased the 2022 GMC Terrain
under the assumption this would be avoided. Was not made aware of known
recalls/issues on this vehicle.
3. This situation has been on-going for the last 9 months,
4. Options consumer has at this point
a. Remain driving unsafe vehicle on busy highway in winter (-40 degree
Celsius weather), spend time bringing it to the shop, compromise work by
perpetually being late as a direct result of faulty vehicle, inconveniently left
without a vehicle for duration of the day and unable to return home
b. Go from currently only financing approximately $17,000 to
approximately $46,000, resulting in approximately a $29,000 loss

** ** ***** **** *** *** ******* *** *** *** ************** ***** ** *** ***** ***** * ********** ******* **** *** ********** **** *** ** **************** ** **** *** ******** ***** ******* *** ********** *** ********** ** ******* ****** *** ******** *** *********** **** ******* *** ************ **** *** **** ******** ********* ***** ****** ******* ********* *** ***** **** ***** ** ******* *** **** ********* ** ****** ******* *** ****** ******* ****** **** *** ****** ****** ******* ** *** ********** * ***** ******* ************** ******* *** ****** ****** ******** ** ** ********** **** **** **** **** ***** ** ******** *** **** * ********* ***** *** ******* ******* *** *********** ** *** ********* *** **** *** **** ********* *** **** **** *** ******** ** ** ** ******** ** *** ***** ** **** *** ******** *** ******** ** *** ****** ** ***** ********* ***** ****** *** ***** ** ****** *** ******** ** ***** **** **** ********** ** **** ** ***** *** *********** ************ **** ***************** ******** ****** ******** ****** ***** ****** ** ** ******** **** *** ******** ******* **** **** ********* ** *** **** ******** ********* ******* *** **** *** ** **** *********** *** *** **** *** ******** ****** **** *** ****** ** *** ********* *** **** ************ *** ****** ** ***** ** ****** ********** ** *** ***** **** ***** ******* *** *** ******* ************** **** **** ***** ***** **** *** **** **** *** ******* ********** ****** ******* ******* **** *** ****** ****** ** ******* ********* ***** ******** ************************************ **** ******* ********* ***** ******************************************** **** ******* ********* ***** ***********************************
Business Response
Date: 08/10/2024
We are in receipt of the consumer's complaint and will have a member of our Executive Review Team reach out to discuss the matter directly
Customer Answer
Date: 08/10/2024

Complaint: ********

I am rejecting this response because:
This situation is still on-going. While a member of the Executive Review Team has since reached out, it is still unresolved at this point.

Sincerely,

**** *****
Business Response
Date: 09/10/2024
We are in receipt of the consumer's complaint and will have the member of our Executive Review Team handling this file reach out to discuss the matter directly as soon as possible.
Customer Answer
Date: 15/10/2024

Complaint: ********

I am rejecting this response because:
An appropriate resolution has not yet been made.

Sincerely,

**** *****
Business Response
Date: 17/10/2024
Our Executive Review Team is in direct contact with the consumer. We ask the consumer to relay any feedback directly to the agent handling their file.
Customer Answer
Date: 22/10/2024

Complaint: ********

I am rejecting this response because: A resolution has not been resolved. I acknowledge that an executive review team member has reached out, however this is still an ongoing, open issue.

Sincerely,

**** *****
Business Response
Date: 23/10/2024
We ask that the consumer be guided by our last response and communicate directly with the Executive Review Team member handling their file.
Customer Answer
Date: 23/10/2024

Complaint: ********

I am rejecting this response because:
The consumer asks the company (GMC) to provide her with a reasonable resolution in a more timely manner as this has been going on for the last 10 months.

Sincerely,

**** *****
Business Response
Date: 24/10/2024
We apologize for any delay in contact. The consumer will be contacted shortly by our Executive Review Team.
Customer Answer
Date: 25/10/2024

Complaint: ********

I am rejecting this response because:
At this point I don't think the contact with the Executive Review Team member is the barrier. I've been in contact with an ERT member since the middle of August. As you know it is now the end of October. Perhaps this should be looked into beyond what the contact between the ERT member and myself looks like.

Sincerely,

**** *****
Initial Complaint
Date:30/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2020 I purchased a 2015 Chevy Cruze from my local *** dealership, within 30 days of owning the vehicle a bearing went in the transmission, after consulting with GM the *** Dealership installed a used transmission with approx 30.000km more on the used transmission than what the car had due to a (NON Serviceable part in the transmission) ..... neither GM nor *** could get the parts to fix the transmission, in 2024 I have the same issue arise, and I am being told by my local GM dealer that, in a unheard of situation, my transmission is un fixable and the only option I have is to buy a brand new transmission (that in the future will also be un repairable) for $8000 plus labor to install, or put in another used transmission, (also un serviceable) quoted at approx $4000 plus labor by my Local *** ************. After Calling GM Canada Service Department I was told that I need to take the car into my local GM dealership and Spend $130 an hour to have a diagnoses done before they can take any steps on this matter. GM Canada is aware that these vehicles transmissions are non serviceable, they are also aware that local dealerships are unable to get these parts to service the transmission in these cars, resulting in what can only be described as ********** and a **** **** by forcing me to take the car to the dealership to have a diagnoses of an issue they already know to exist and is unrepairable. I am told by the transmissions experts that there seems to be a design flaw in the transmission where these bearings are not submerged in fluid, but rather the fluid splashes up onto the bearing providing inadequate lubrication of the bearings resulting in failures, what should be a relatively easy and cheap fix with simple parts, results in the whole transmission needing to be replaced, which is bound to happen over and over again due to the design flaw from the manufacturer.
Business Response
Date: 13/08/2024
We are in receipt of the consumer's complaint and will have a member of our Executive Review team reach out to discuss the matter directly.
Initial Complaint
Date:25/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
** ******* **** ** ****** ** * ****** **** ** **********. The 6.2 L v8 engine on my 2017 Sierra has suddenly developed lifter problems .no foreshadowing, no indication that something was wrong . Extended warranty just expired ( 100 days ) ago. This problem , although not a safety recall , has been a know problem with these engines since 2014 . The truck now , although meticulously serviced at the dealership is undrivable . **** **** ** ******** ********** ** ** * **** ****** ******* *** ****** *** ****** ***** **** *** ******* **** ******. With several lengthy calls to customer care GM , another to the extended warranty people and several to service managers at dealerships , it seems this expensive repair is coming out of my pocket. ******** ******** * ***** **** ****** **** ** ***** ****** * **** *** **** **** ** **** * ***** ***** **** **** **. *** **** ********** * ****** **** **** **** ******** ****** **********. The words “ I’ll never buy a GM again “ don’t seem to matter ** *** ********* ***** ******* * ******* **** **** **** ***** **** **** . By the way , a sudden loss of power while pulling a trailer with your family on board IS a safety issue * ***** ** ** *** *** ** ***** ********** ** **** *** ***** ****** **** ****** ******** ****** *
Business Response
Date: 06/08/2024
We are in receipt of consumer's complaint and will have a member of our Executive Review team reach out to discuss the matter directly.

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General Motors of Canada Limited is NOT a BBB Accredited Business.