Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Upon signing up for the addictions and community service program it started Off great. They tell you what you want to hear just to get your money. I have gone through 5 instructors in 5 months. After sending numerous emails with my concerns I just get tossed to the side. Every course I am to sign a contract as a student I will hold up to certain expectations. As a school I hold them to certain standards and expectations as well that they as a school have not come close to meeting. The spelling,Grammer and lack of effort put into assignments are atrocious. I am here to learn. The instructors read word for word from a PowerPoint to then dismissing us early from class. There is very little education happening. I didn't pay $15000 to be let go early. This school is unprofessional and disorganized. Some of the courses were dragged out for weeks when we could have used that time for actual core courses that are going to help me in the field. Certificate are US based, and it's a hit or miss if canadain employers will accept them. And to top it all off with how disorganized they are. These certificates were done at the very beginning of the course and expired before we even got out in the field. I have been trying to resolve this for months and nothing is being addresses. I want my tuition back so I can go get a proper education.
Business response
19/12/2022
Our Addictions and Community Service Worker (ACSW) program course content is registered with the Ontario Ministry of Colleges and Universities. (MCU). Our program was designed by experts and reviewed regularly by industry practitioners and professionals in the field for relevancy and achieving goals and have many graduates who have gone onto successful careers in the field.
Our instructors must meet minimum education and experience standards as prescribed by the Ontario Ministry of Colleges and Universities – which they have. The student has had different instructors and all have been qualified. Regular faculty reviews occur and student evaluations factor regularly into discussions with faculty. We have never promised that the student will only have one instructor from start to finish; only that they will be qualified according to Ministry (and industry) standards.We do offer many certificates to help students gain their initial employment and help them stand out from other applicants. As per industry standards, since ACSW is a broad field, the direct relevancy of the certificate will vary. As per the statement that the certificates will be expired before she graduates, this is categorically false. To date the student has earned the following certifications:
CPR/FA expires June 20th, 2024
NVCI expires on April 28th, 2024
WHMIS - ongoing
Narcan - Single certification required
Living Works ASIST May 15th, 2024
We have had numerous exchanges with the student and have attempted to address her concern. There is a dispute-complaint committee which can address issues if the student feels that the instructor/Academic Dean/Campus Director have not addressed their concerns sufficiently. We had already proactively sent the form to the student if she felt that there were issues, but it was not returned before she contacted ***. Once we were made aware of the complaint, we sent it again, and it was not returned. We then reached out to her (proactively) a third time and the student returned the form at this time. Now that the form is completed, we will be attempting to schedule a meeting with the student to meet and possibly address her issues.Customer response
19/12/2022
****** ******** *******
I have reviewed the response made by the business in reference to complaint ID 18532143, and find that this resolution is satisfactory to me.
Sincerely,
**** **********
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.