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Business Profile

Ecommerce

Shopify Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Important information

  • Customer Complaint:
    While BBB continues to accept and report complaints against
    this business and fulfill its responsibility to inform businesses of
    communications from its customers, this business has indicated that it will not accept or
    respond to complaints forwarded by BBB.

Complaints

Customer Complaints Summary

  • 1,584 total complaints in the last 3 years.
  • 754 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:25/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i'd simply like to cancel the "account" that i have with shopify. i can't find anywhere on their website that allows me to cancel or opt out of their services. their is seemingly a way to request that data be erased, but that button is greyed out.

    Customer Answer

    Date: 05/09/2025

    hi,

    i've received no response from shopify. 

    thank you,

    *. ********

  • Initial Complaint

    Date:21/08/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company is trying to steal money from my credit card. I have contacted them on multiple occasions to stop and they ignore my communications. They not only ignore, they purposely dont provide a phone number to speak with them so you are stuck without resolution and no way to record anything. I have received emails thst basically dont address the issue then do jot respond when I demand they stop. I have emails to prove **** are trying to take my money via credit card.

  • Initial Complaint

    Date:21/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay for service thru this scam outfit .. I cant enter wa weight on single products which will alter shipping costs that will be insufficient.. there idea of help is based on your plan paid amount .. this is a technical issue on their side .. this is an issue with their app .. but because I dont pay enough Im not offered any human help .. so I have to lose sales and close my stores because they refuse to offer viable help .. only if I pay more .. this is illegal.. and being confined to a no help computer generated bs answer for a service I pay for but not getting .. breach of contract

  • Initial Complaint

    Date:20/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was inactive, and I couldn't cancel it. The email address to contact ******* on my ****** receipt was inactive. I then logged onto their chat, and after 30 minutes, the agent could not resolve the issue. My issue was escalated to the billing department after providing them with credit card information that they already had on file. I asked to speak with a supervisor and was ignored. I asked for an email to contact someone, and I was denied. I want my money refunded, and I want them to close the account.

  • Initial Complaint

    Date:19/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received an email from SHOPIFY stating that my payout failed due to needing to update my banking account information. When I tried multiple times, it tells me that information I'm entering does not match account on file. I never changed my account on file, and I had already received payouts without any problems. I reached out to shopify multiple times via chat because they do not have a phone number to call. I kept getting the run around and still no resolution, meanwhile they still have my money. I closed my shop/account and do not have my money. I still have not heard from anyone. Upon further investigation there have been many cases like mine going back years, and people have lost much more money than me and had to close their shops. This needs to be addressed, they cannot keep getting away with this and keep affecting people's lively hoods.

  • Initial Complaint

    Date:17/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Weve used Shopify to process payments for our business for about five years. Recently, our payouts were suddenly paused without explanation. Despite multiple attempts to contact support, weve received no reason for the hold and no resolution.This issue isnt unique to us, many other merchants have reported similar problems. When we asked about closing our account, we were told doing so would only further delay access to our funds. This feels unfair and coercive, as were essentially being required to continue paying monthly fees just to access money that already belongs to us.

  • Initial Complaint

    Date:15/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I operated a Shopify store (12g8xa-t7.myshopify.com) and had Shopify Payments activated. I received multiple legitimate customer payments totaling $513, which were reflected as an available payout in my account.Shopify suddenly blocked my account and rejected my appeal without providing a valid reason or next steps. Since then, I have been unable to log in, update my bank account, or request refunds for my customers.I have contacted ********************* live chat support multiple times over the past month, but I keep being told that the case is under review and I will receive an email. However, I have not received any email or resolution in over 5 weeks.This has caused significant financial harm and customer dissatisfaction. I am requesting that Shopify:Release my payout to my bank account immediately.I am providing all details and proof of transactions to the BBB to help resolve this case.Desired Outcome: Immediate payout release or full refunds to customers.

  • Initial Complaint

    Date:14/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have a business account with ******************** and they have frozen our account making us unable to access $19,157.32

    Customer Answer

    Date: 05/09/2025

    Thank you for your help.  We have still not had any luck with Shopify.  They tried to tell us we changed our accounts again and we did not.

    We will most likely have to seek legal action.

     

     

  • Initial Complaint

    Date:12/08/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *****FRAUD STAY AWAY FROM SHOPIFY!!!*****FRAUDULENT AND UNETHICAL BILLING PRACTICES.REMOVING YOUR CREDIT CARD FROM THEIR SITE IS IMPOSSIBLE.IF YOU CANCEL, THEY WILL JUST KEEP CHARGING YOU.Shopify, do not contact me for any reason. Your phone calls, emails, or any other communication is not welcome and will be reported immediately.

  • Initial Complaint

    Date:11/08/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Shopify store, PromoMogul, was deactivated on Thursday, March 27, 2025. At the time, there was a payout balance of over $1,000 in my Shopify Payments account. ******************** informed me that the funds would be transferred to my linked bank account within 120 days of *************** is now August 11, 2025, which is well past the 120-day period, and I have not received the funds or any written explanation for the delay. I have contacted Shopify support multiple times and have not been provided with a payout date, transaction reference, or valid reason for the hold.I am requesting immediate release of the funds owed and written confirmation of the payment details.

Shopify Inc. is NOT a BBB Accredited Business.

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