Reviews

Review Details

• Review fromKristin C

  Date: 04/08/2025

  1 star
  Ticket Number: ******** Start of Business Relationship: 2024
  Complaint:
  We began using Shopify in 2024 and paid for their premium services. In June, Shopify implemented multi-factor authentication (MFA), and ever since, we have been unable to access our account. When attempting to sign in via Google (our original method), the login process would loop endlessly—redirecting us back to the initial login screen again and again.
  At one point, we briefly gained access and canceled our services, deleting everything before the issue returned. In 2025, we received an email from Shopify indicating they were finally willing to reimburse us for the charges—but only if we could sign into the original account. The exact issue we had explained to them multiple times.
  We contacted Shopify numerous times and were repeatedly given the runaround. Their default “support” kept repeating the same suggestions. When we finally reached a human representative, they escalated the case to a support specialist. Weeks later, we received an email from the specialist—who clearly had not read the original support transcript—and offered more of the same ineffective responses.
  Their repeated solution was for us to sign in to confirm our identity—the very issue preventing us from resolving the matter in the first place.
  This experience has left us deeply frustrated. Shopify has not only failed to deliver on its premium service, but they are now refusing to issue a refund by requiring access to an account we are locked out of due to their own authentication problems. Their practices feel deliberately evasive, and their support process is dysfunctional and opaque.
  We believe Shopify is engaging in duplicitous behavior, hiding behind broken systems and vague policies to avoid issuing refunds. We are requesting that Shopify honor their commitment and refund all fees charged to us during this period, as we have followed every reasonable step to comply and resolve the issue.

• Review fromJustin M

  Date: 28/07/2025

  1 star
  I ordered a mirror from ****** and the email says ordered from Shopify. Of course there’s no contact number through ******, only a contact us page. The mirror arrived broken and I emailed them now 3 times about a replacement or refund, nothing. Terrible business. Will never use these people again.

• Review fromBrianne S

  Date: 24/07/2025

  1 star
  Im incredibly disappointed with Shopifys customer service. I have been completely locked out of my store for months and despite reaching out repeatedly, I have received no meaningful help. I have contacted Shopify through every available channel including email, the chatbot, Instagram, Threads, and ********, and every attempt has led to a dead end.The issue is that I cannot log in due to problems with two factor authentication. My account was compromised and I have made it clear that I need to verify my identity to regain access to my store. However, the chatbot will not let me speak to a real person unless I am logged in, which I cannot do. It is a frustrating loop with no solution in ******** this point, it genuinely feels like I am being ignored or even defrauded. My business has been at a complete standstill. I have invested years building my brand and customer base, and now I cannot access my dashboard, fulfill orders, respond to customers, or manage anything at all. The lack of support or urgency from Shopify is shocking, especially for a company that claims to empower small businesses.I have followed every instruction provided and sent multiple emails with all necessary information, but the issue is still unresolved. It is unacceptable that a company of this size makes it so difficult to speak to a human being, especially for something as serious as account access.Until this matter is resolved, I cannot recommend Shopify to anyone. No business owner should be locked out of their own store without access to real support or a clear way forward.

• Review fromJoyce Z

  Date: 23/07/2025

  1 star
  I am a new Shopify merchant trying to launch my online store (*******), but Shopify blocked my payouts, froze my domain, and restricted my account — before I even launched.
  I submitted all the required business registration documents and followed their instructions, yet I only received automated responses or no replies at all. I’ve emailed, live chatted, and escalated — nothing has been resolved.
  Shopify has cost me time, money, and trust as a business owner, and I’m unable to run my store due to their inaction. This treatment is unfair and unprofessional. I’m seeking full restoration of my account and payouts, or the ability to move my store and data elsewhere.

• Review fromAmy S

  Date: 16/07/2025

  1 star
  I ordered something using this app and received a damaged item. Shopify does nothing to help the customers they tell you to contact the company but the company ignored all my emails regarding the damaged product. Shopify did nothing to make it right. They have no customer service only an AI bot that is absolutely no help whatsoever

• Review fromCo s

  Date: 15/07/2025

  1 star
  Dont install or use Shop and Shopify. The app is full of fake stores that scam you out of your money. Shopify is in the business of facilitating and enabling these online scammers . Shop will charge your credit card and it will NOT issue refund for a fraudulent transaction. There is no customer support to answer your complaints. Stay clear of this fraudster's paradise.

• Review fromMedhane A

  Date: 14/07/2025

  1 star
  I am filing this complaint against Shopify for fraudulent charges made to my payment method for services I never subscribed to. At no point did I authorize or complete a subscription to Shopifys platform. I never published a store or agreed to a paid plan. Despite this, Shopify has charged me without my consent or approval. I only created an account to explore the platform and did not proceed with any service agreement or subscription. This is an example of deceptive billing, and I consider it a serious case of unauthorized use of my financial information. I reached out to Shopifys customer support to address the issue, but on 7/14/2025. I received no reply or they refused to refund the charges. I am requesting the following: A full and immediate refund of all unauthorized charges. Written confirmation that my account has been fully deleted. Assurance that no further billing attempts will be made. If this matter is not resolved promptly, I will take further action by filing a dispute with my bank, submitting a report to the ************************, and exploring legal options. Thank you for your assistance in resolving this fraudulent billing issue

• Review fromDawn C

  Date: 30/06/2025

  1 star
  The last time I was with Shopify they were great! Now, not even close. I am so disappointed in them and I am locked in for a year now and have done SO much work on my website. I just opened my website April of this year, 2025. if I could get out I would! Shortly after I opened my site they stopped their email customer support service. THEN there was a number to call for help in the back office. That is gone because they only help new people on the phone. The only way you can get help is through chat. I called them and they said because I'm not new any more they can't help me on the phone! I type quite fast but it takes so long to do the chat, its not productive at all. My time is just as important as theirs. I had an issue with their "share" on social media feature. They just passed the ***** Sometimes it works, other times is does not. What a waste. I don't believe there are an website companies that truly care about their customers. ******************** used to! I should have been cautious and signed up for one month at a time, ugh. I cannot lose that money. You pay good money and can't get help that you need.

• Review fromDeborah B

  Date: 30/06/2025

  1 star
  I keep having issues with the Shopify platform across different businesses. They try to add in extra products as you check out. In one instance, I could not remove the product. I called the store and they could not help me so I did not make an order. Today I was trying to order Ogee and Shopify kept adding in stuff I did not choose or want. I unchecked the extras and placed the order and ******* had put one back in. So I had to contact Ogee and cancel it, then make the order by phone. Infuriating. Shopify says it is the merchant's issue, and tells me to contact the company, but it looks to me like it is a Shopify issue. The companies point the finger at Shopify. Shopify points the finger at the merchants. The bottom line is I am not going to buy anything from this platform again. That Shopify platform is c*** and needs to be reworked. They have no shame. Thanks for reading my rant.

• Review fromOssie S

  Date: 28/06/2025

  1 star
  An extremely hard web site to build. There claim that its so easy to build by influencers that get paid, is completely false. **************** was even worse. I spent a week setting up my store and now its gone because billing made a mistake.