Business ProfileforOttawa Diamond Flooring Inc

I purchased hardwood flooring for 3 room including installation in Jan 2022. I selected this company because they had installed a hardwood floor in my family room and although they were not the cheapest, I was very pleased with the previous installation. In my opinion the quality of the new installation was unacceptable. I have identified the following categories of problems in order of importance. 1) There are 10+ examples of where the gap between boards is excessive, where I can insert a coin (dime, loonie, and even in places even a toonie). 2) in many cases, the gaps between the boards is such that the white, un-painted sides of the boards is visible given a white border around many dark stained boards. 3) There are many areas where there are ends of the boards are at different level. 4) One of the rooms has a very pronounced squeaky sound when walked on. I am not an expert on hardwood flooring but I do have as a reference the previous installation to compare it too. My conclusion is that we unfortunately got different and un-experience installers, the junior member of team who did the squeaky room admitted to have less than 6 months experience. I must point out another member did a very acceptable job in our hall way. My first and major complaint is it took almost a month before the company showed up to inspect the job ( the lead installed never actually came back to site). We in turn supplied photos and called and emailed for support almost daily. Secondary after several discussions, the company claimed 1) the white border was an optical illusion or dusk or lack of humidity and they would come back and clean the floors. 2) the squeaking was normal. and 3) they would replace a maximum of 5 boards. In return I was to pay the 25% of the monies held back. This would basically have me pay more money and leave me with a mess. I expect an installation of the same quality I received from them several years earlier.