Complaints

This profile includes complaints for Shopify Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shopify Inc.

  151 O'Connor Street Ground Floor Ottawa, ON K2P 2L8

  
• 

  Shopify

  80 Spadina Ave, 4th Floor Toronto, ON M5V 2J4

• 

  Shopify Inc.

  57 Erb Street West Waterloo, ON N2L 6C2

• 

  Shopify Inc.

  8189 Walnut St New Albany, OH 43054

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  Shopify

  80 Spadina Ave, 4th Floor Toronto, ON M5V 2J4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:23/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** registered an account with Shopify in June 2024 to sell our products using Shop Pay. In early July 2024, Shopify blocked our account, thereby freezing $7,000 USD of our companys funds. Despite our appeal to Shopify, our access remained blocked. Since the time of this blockage, we have made 7 attempts - on July 09, 2024, through September 23, 2024 to resolve the issue by contacting Shopify support.Each time, we were promised that access to our account would be restored shortly, but no such action has been taken. Most recently, we were informed that the timeline for restoration of account access is 120 days. This timeline was never mentioned in Shopifys Terms of Use or Shop Pay Merchant Terms available at the time our account was blocked. The company's refusal to release the blocked funds or provide a concrete reason for withholding them has caused significant financial hardship to our business.The ambiguity in Shopifys terms, combined with their lack of responsiveness, indicates that their practices could violate both the Competition Act and the Consumer Protection Act, 2002.Requested Action We respectfully ask you to:1.Investigate Shopifys conduct to determine if it constitutes a breach of Canadian consumer protection laws and anti-competitive behavior.2.Enforce corrective measures to prevent further unlawful withholding of merchant funds.3.Compel Shopify to release our blocked funds of $7,000 USD immediately.Thank you for your attention to this matter.

  

  Business Response

  Date: 26/09/2024

  Hi Roman,
  
  My name is **** and Im a Senior Support Lead at Shopify.
  
  Thank you for reaching out in regards to your account. In order to review your account and concerns, I will need to receive some further information to look on your behalf. 
  
  Due to the public nature of the BBB I am unable to discuss account specific details. I shall email you at the email provided on this complaint with further information to continue assisting you.
  
  
  Warm Regards
  **** | Shopify, Senior Support Lead

  Customer Answer

  Date: 30/09/2024

   
  Complaint: 22326044
  
  I am rejecting this response because: 

  Shopify still does not take any action to restore access to my account. Each time a new support specialist communicates with me. Everyone promises to help, but in fact no one helps. At the same time, I cannot use my money that remains on my blocked account in Shopify. In other words, Shopify holds my money without legal grounds.
  Sincerely,
  
  Roman Zabaluev

  

  Business Response

  Date: 06/10/2024

  Hi Vlad,
  
  I was able to use the email attached to further investigate the status of the payouts. During my review, I located ticket 8f9c1d33-1938-4967-ad1b-63c84f59b5fa. Any further questions regarding the payouts will need to continue to be directed to our Shopify Merchant Trust Team through ticket 8f9c1d33-1938-4967-ad1b-63c84f59b5fa, as they are best equipped team to assist you with your query.
  
  Kindest regards,
  **** | Shopify, Senior Support Lead

  Customer Answer

  Date: 10/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Our account has been resumed and we are able to facilitate Shopify.

  Thanks to **** (a lawyer of Shopify) who helped to solve or issue.
  
  Sincerely,
  
  Roman Zabaluev

• Initial Complaint

  Date:23/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been putting my blood sweat and tears into my company which is being hosted on Shopify. It is an athletic equipment company that supplies to highschool/colleges in the US. Out of now-where, Shopify deactivated by website. It has been 12 days with zero communication of rationale. I have now had 5 logged conversations (Starting on the 12th of September) with their offshore support chat and all they keep saying it has been escalated and the operations team is reviewing. was told multiple times by your support I would hear by end of day or in within 24 hrs (which was a lie). I have invested over 20k into my website design and coding and am losing an estimated 500 dollars a day while the site is down. Two week is crazy timeline to essentially put a company out of business for 2 weeks losing customers and thousands of dollars a day. If anyone who actually works at Shopify can contact me immediately a few more weeks of this and my company will be OUT OF BUSINESS. Email is ***********[email protected] or my business email *********************

  

  Business Response

  Date: 24/09/2024

  Hello ****,
  
  My name is *** and I’m a Support Lead at Shopify.
  
  Thank you for sending this complaint through to us. I can see another complaint was also lodged at around the same time as this one, ID = ********, which my colleague ******** has already responded to. I can also you've been corresponding with them via email on ticket ID ********. 
  
  I don't think it prudent to have two complaints for the same issue and would suggest this one gets resolved and work continues on a resolution via the other complaint.
  
  Warm Regards
  
  *** - Shopify Support Lead
  
  

  Customer Answer

  Date: 25/09/2024

  
  Complaint: ********
  
  I am rejecting this response because I have not heard back from ******** regarding my issue all she asked me was to verify my email.

   I also have still yet to hear from anyone why my store has been shutdown (it’s now day 15) with zero communication costing my company thousands of dollars a day and angry customers. I will keep this ticket open until I receive a communication as why my store was deactivated or my store is reactivated. 

  I am not looking to communicate with support, according to support my store is sitting in a backlog queue not getting reviewed. I need to hear from someone who actually is a shopify employee (not zendesk) in order to accept a response. A 15 day SLA is unethical given the nature of this business. 

  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 25/09/2024

  Hi ****, 
  
  Thank you for your feedback. 
  
  ******** has informed me the issue has now been resolved and your account has been reinstated. 
  I'm pleased to see we were able to get this issue resolved for you. 
  
  Kind Regards 
  
  *** - Shopify Support Lead

• Initial Complaint

  Date:23/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shopify is committed to providing a service for their customers, yet after contacting them for well over a week due to a problem with their system, we're being told to contact someone else ***** because Shopify's website isn't working properly.We have been attempting to ship something to a customer through ********************, but they are telling us the address is incorrect. The address is 100% accurate, which we have proven with multiple government issued documents.Shopify has literally put no effort into this issue, and are even pushing us off to another company, stating that it is ***** issue," yet the problem lies within Shopify's website/admin panels.

  

  Business Response

  Date: 24/09/2024

  Hi *****, 
  
  My name is *****, Im a Support Lead at Shopify. Thank you for letting us know about the issue youre having with creating a shipping label for a customer. I recognize that this has been a difficult situation, and I'm happy to look into this further to see what can be done.

  Due to the public nature of this platform, we are unable to discuss the specifics of the account here. I have sent you an email with the ticket number ********. Please respond to that email directly with the requested information so that we can continue looking into this. 
  
  Thanks, 
  
  ***** | Shopify Support Lead 

  Customer Answer

  Date: 25/09/2024

   
  Complaint: 22323247
  
  I am rejecting this response because: This isn't a resolution. Even after emailing the person from the email address that they said we needed to, we've not received any responses. Now, we have lost one of our sales and have had to eat fees because we were unable to ship the order - because of Shopify's lackluster staff.
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 25/09/2024

  Hi *****,
  
  Thank you for replying to my email so that we could authenticate your account. Id like to provide some additional information regarding the issue you encountered
  I understand that you were trying to purchase a shipping label for an order and encountered an error message indicating that the state was incorrect, preventing you from completing the label purchase.
  
  Its important to keep in mind that when this issue occurs, you have the option to purchase a label directly from a third-party shipping carrier external to Shopify. This is often the quickest solution, especially if you need to fulfill the order quickly. In this specific case, our developers were able to implement a fix allowing you to buy a label within Shopify without having to modify the state. This was communicated in the email from ***** last Thursday, September 19th on ticket # ********.
  
  If you continue to experience issues despite the fix, kindly respond to my email on ticket # ******** so that we can continue looking into this. 
  
  Best, 
  
  ***** | Shopify Support Lead
  
  

  Customer Answer

  Date: 26/09/2024

   
  Complaint: 22323247
  
  I am rejecting this response because Shopify is unable to help. I'd like to close my complaint with Shopify since they're not able to go back in time and choose the right course of action with our issue. I am not satisfied with their inability to help.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:23/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern:I am writing to file a formal complaint against Shopify concerning their actions regarding my business account. My account has been suspended without notice or valid explanation, and despite multiple attempts to resolve this issue with Shopifys support team, I have received no meaningful response or timeline for resolution. This has caused significant financial damage to my business and disrupted orders from customers.Details of the Issue:My store was suddenly frozen by Shopify with no prior warning.I received no email or communication from Shopify regarding the suspension or the reason behind it.I have reached out to Shopify support repeatedly, but I am continuously given vague, repetitive responses with no progress or solution.Over the past few days, I have been assigned multiple case IDs, but ******************** has failed to provide any substantial update or explanation about why my store was frozen or when it will be restored.Shopifys delays and lack of transparency have left customer orders stuck in my store, further harming my business.I have been proactive in attempting to resolve this matter and have contacted Shopify numerous times to no avail. The responses Ive received merely push the problem forward and offer no concrete resolution. Shopify has failed to communicate effectively, and this lack of action is completely unacceptable, leading to financial and reputational damage for my business.Desired Resolution:I request that Shopify:Immediately restore my store so I can fulfill customer orders.I appreciate your assistance in addressing this matter with Shopify and look forward to your prompt response.Thank you for your attention to this serious issue.Sincerely,Hina

  

  Business Response

  Date: 25/09/2024

  Hello Hina,
  
  My name is ********, I'm a Support Lead here with Shopify. Thank you for taking the time to share you experience here with us. As the Better Business Bureau is a public platform, account details can not be discussed here. There's an existing tickket with the relevant team where the matter is being looked into. Please continue collaborating with them on ticket cb37d0b8-50b2-49c7-8bce-464e6a95736e as they're best placed to support you on the matter.

   

  Kind regards,

  ******** | Support Lead

• Initial Complaint

  Date:22/09/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to close an account I never started with shopify. They've attempted 4 - 5 times to take over 500 dollars from my bank for no reason. I never wanted an account with them or have anything to do with them. I've tried numerous times their support chat, which they do not have a phone number to contact them only the chat, which just keeps putting me thru the chat loop. Asking what I need me telling them. Them saying we will get back to you asap. Then not coming back and sending me emails of the chat. Yet they still try to take money from me to this day. Please say you can help me. I've tried to find every other way. You are my last resort.Sincerely, ****** ******

  

  Business Response

  Date: 26/09/2024

  Hello ******, 
  
  My name is *** and Im a Support Lead at Shopify.
  
  Thank you for sending this complaint through to us. As per my email correspondence the issue has now been resolved and we will no longer be attempting to process payment. 
  
  Warm Regards
  
  Jef - Shopify Support Lead

  Customer Answer

  Date: 26/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:21/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 17th, my payout deposit was scheduled to be deposited into my Shopify balance account on 9/19. On 9/18, that date changed to 9/20. On 9/20 at 2 AM CST, I got a email that the payout was deposited into the account. I checked the account and the funds werent there so I reached out to shopify support who told me to give it til the end of business day. At 9:30 PM I reached back out and was told to that it was strange, he could see it truly never arrived in my balance as stated on the payout screen and email, and said to give it til midnight and it would be there. It did not arrive. Today, 9/21 at 8:00 AM CST I reached out again and was told they werent sure why it had not arrived or shown in my account and theyd escalate and transfer me to another department. They ended the chat instead. Payout ID is ************ for the amount of $552.08. This is absolutely unacceptable to not give money that is rightfully mine and to avoid assisting the situation and instead closing chats and refusing to give any real answers.Imagine how many people they are doing this to and stealing money from people.

  

  Business Response

  Date: 30/09/2024

  Hi, Ariana.
  
  This is ****** and I am a Support Lead here at Shopify.
  
  We cant access your account or discuss store-specific information via a public forum like the BBB, so my response will be limited to information that may be helpful for you when you contact Shopify Support.
  
  When a payout is marked paid in your Admin (look under Settings > Payment Providers > Shopify Payments > View Payouts), it means it was sent to the receiving financial institution. From what youre describing, thatd be your Balance account.
  
  It can take any financial institution a couple of business days to process and deposit a payout, although quite often its much sooner. Balance is no different; our *********** documentation says Payouts from Shopify Payments can arrive in your Shopify Balance account in as little as 1 business day from the transaction processing date. In some cases, payouts for new merchants can take up to 5 business days. Things like bank holidays or the time transactions were sent can also affect this processing window.
  
  You can read more about that in this link: 
  ************************************************************************************************************
  
  If you still havent received these funds, or you would like me to review the interactions you had with Support Advisors about this, feel free to reply with ticket numbers from your chats. That will allow me to access your store information where were sure were speaking to verified store staff and respecting your privacy of information. From there, I can follow up on any remaining concerns.
  
  Best,
  ****** C | Support Lead 
  

• Initial Complaint

  Date:21/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday September 20, 2024 at 8:25pm, I was charged $63.75 by shopify. On Thursday September 19, 2024 at 9:01am they first tried to charge my card and I emailed them explaining that I am closing my Website and small business down and that I am unable to afford the $60(before tax) currently. Shopify refused to let me shut down my website unless I paid the $63.75 for this next years service (September 2024 - September 2025). I believe I shouldnt have to pay for a year of service if I am shutting the website down and not using the services for the year that they are making me pay for.

  

  Business Response

  Date: 22/09/2024

  Hi, *******.
  
  This is ****** and I am a Support Lead here at Shopify.  Due to the public nature of the BBB and our strict guidelines around merchant privacy, we will be limited in what we can discuss here. This is because outside of our secure support channels, we cant verify were speaking with authorized store staff, and our merchants information must be handled with care. 
  
  However, I can provide you with some resources and instructions to help you resolve the issues youve described.
  
  It sounds like you had a store subscription renewal that was attempting to bill, and you logged in to try canceling the store, but were unsuccessful. Then, you emailed in hopes of canceling the account and preventing further charges. You were then automatically charged the next day. Is that all correct?
  
  If thats the case, getting in touch via chat with our Support Advisors is your best path forward. They can walk you through closing up the store and submitting a request for a refund. It is normal for the system to not allow a merchant to close by themselves with outstanding charges, but if you log in where we can verify you as the store owner and describe whats happening, our Advisors can access your account and provide you with the best next steps to cancel your store account to prevent new charges.
  
  If you find the above instructions dont answer your questions and you still have some concerns, you can reach our support at the following link:
  ************************************
  
  If you still have trouble resolving this after reaching out to our support, feel free to reply here with a ticket number I can follow up on where we can be sure were speaking with the account owner. I'll keep an eye out for replies from you, and we'll go from there.
  
  Thanks,
  ****** C | Support Lead 
  
  

  Customer Answer

  Date: 22/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:20/09/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business set up a free trial account without my permission or knowledge under my email address, have received 2 emails from them dated 9/19/24, and has put through 4 pre-authorizations to my debit card for something in the month of September 2024 as well. I have never had interactions with this business and when trying to contact them regarding these things I am unable to reach anyone as only account users have access to their customer support. I have no information about the account that was set up and therefore can not give account numbers or logins to get this help.

  

  Business Response

  Date: 20/09/2024

  Hi ********, 
  
  My name is Jack ******* I am an Operations Lead here at Shopify. 
  
  Thank you for looping us in on this issue. Due to the public nature of the BBB I am not able to discuss account details within this portal. That being said I have reached out to the email address provided with more information. 
  
  If you have any questions or concerns please respond to ticket ID ******** directly. 
  
  Thanks, 
  Jack | Shopify Operations 

  Customer Answer

  Date: 30/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:20/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get faithfully charge $9.00 a month and can't even get into my account because of second authentication I no longer have that number yet they refuse saying the proof they can't read. This was scanned but of course they hit my credit card every month no sales of course because it's in the 9.00 parking I want my $84 dollars back the charge of being not even having access to my store nor customers and want it closed! WHEN STEVIE WONDER CAN SEE THIS INFORMATION BUT YOU STEADY BILLING ME THOUGH! OF COURSE THEY DONT ANSWER THE PHONE

  

  Business Response

  Date: 27/09/2024

  Hi *******,
  
  My name is ****, I am an Operations Lead here at Shopify. I will be supporting you through this request. I can see that you are looking for support with your store. Due to the sensitive nature of this request, I will be sending you a private email through our support system in order for us to discuss more details. The ticket number is: ********
  
  I look forward to hearing from you and moving forward with this request.
  
  Sincerely,
  **** | ******* Operations Lead
  
  

• Initial Complaint

  Date:20/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding the abrupt closure of my Shopify store associated with the email address ************************************************. This action, taken without prior notice, has caused significant harm to my business operations and financial stability.Key points of my complaint:Lack of Notice: My store was closed without any prior warning, violating basic principles of fair business practices and potentially breaching our service agreement.Withheld Funds: Payments processed through my store are currently being held by Shopify, further exacerbating the financial impact of the store closure.Lack of Explanation: I have not received a clear, detailed explanation for the reasons behind this drastic *************** Disruption: The sudden closure has severely disrupted my business operations, potentially causing long-term damage to my customer relationships and reputation.I request the following immediate actions:A detailed, written explanation for the store closure, including specific violations of Shopify's terms of service, if any.Immediate release of all held funds, or a clear timeline and process for their release.Reinstatement of my store, or a fair appeals process to review the closure decision.I have meticulously followed Shopify's terms of service and have operated my business in good faith. This sudden closure, without due process or explanation, appears to be arbitrary and potentially in breach of our contractual agreement.I am prepared to escalate this matter through appropriate legal channels if a satisfactory resolution cannot be reached promptly. However, I hope we can resolve this issue amicably and restore my business operations as soon as possible.Sincerely,***** *** ********,

  

  Business Response

  Date: 24/09/2024

  Hi *****,
  
  My name is *****, Im a Support Lead at Shopify. I appreciate you letting us know about the closure of your store, and I wanted to address your concerns. 
  
  While I recognize that the sudden closure of your store would be a difficult situation, its important to note that as per section 14 of the Shopify Terms of Service, Shopify may terminate an account at any time and without prior notice. You can read more about this here: shopify.com/legal/terms.
  
  Additionally, our team has sent you an email on ticket 56688a25-a439-42cd-abe2-0b0dac3a84f2 dated September 16, 2024. The email outlines the reason for the closure, a timeline for the release of your payouts, and provides a link to an appeal form if you feel this action has been taken in error.
  
  Due to the public nature of this platform, we are unable to share further information about your account here. I have sent you an email with the ticket number ******** where you can respond if you have questions or concerns about this issue. 
  
  Thanks, 
  
  ***** | Shopify Support Lead