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Complaint Details
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Initial Complaint
16/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On February 26, 2021 my husband and I entered into an agreement with RYDEL to side our home with ***********, an expensive fiber cement product that claims fire and pest resistence when installed correctly. Rydal was selected due to their high ratings and the promise, by RYDEL's consultant, ***** ********, that an experienced RYDEL installation team of a foreman and full crew would be assigned to our project. The start date of the house was to be at the end of August 2021 or beginning of September 2021 with the possibility of the garage in 2022. On May 16 2021, we were contacted by the ***** ** **********, **** ******, with the request to start the project earlier than September. A subsequent arrangement was made for the start date of May 24, then finally June 2, 2021 the work commenced and the inconsistencies of what was agreed to, issues with installation and poor communication ensued. On June 22, 2021 *** ***** **** ******* and ***** ******** met with me to address my concerns.Business response
04/11/2021
The customer and Rydel have come to an agreement. Rydel did a complete walkthrough with the client to identify any deficiencies. The work order was agreed upon and a work date was set. The work is commencing as we speak and we expect to have it completed shortly. I will update you again once the work is completed.
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Sincerely,
**** ******* * ***** ******* *****Customer response
09/11/2021
Complaint: ********
I am rejecting this response because: The work is not completed. We have one dedicated Rydel employee working on repairing, replacing and installing correctly the majority of the planks on the home and garage. Currently, the garage appears to be completed and the work on the back of the house has started. The request to resolve this complaint is pre-emptive. Once the work is completed as agreed to, in the original contract, I, and not Rydel, will inform the BBB when this matter has been resolved. Until then I am hopeful that the work will be completed.
Sincerely,
******** ******
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.