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Business Profile

Roofing Contractors

Click Lock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Important information

  • Customer Complaint:
    It has come to BBB's attention that the business has a non-disparagement clause in its consumer contract that prohibits customers from discussing or posting feedback on the internet unless permission is granted by the business. BBB does not withdraw complaints under these circumstances. Consent to post the text of a complaint is solely at the discretion of the customer.

    We have also received information indicating the company will only resolve a dispute if a consumer retracts their BBB Complaint. BBB does not withdraw complaints under these circumstances.

    As of August 20, 2018, the business' clause, which is found in its contract, states:

    "*Terms of Discount: You agree that, save as may be required by law, you shall keep all matters and negotiations relating to this agreement and the matters contemplated herein strictly confidential. You further agree not to disclose pricing or discounts applied. You further agree not to make any negative, positive, complimentary, or disparaging statements regarding the Company on the internet or in the public realm, unless prior consent of the Company is obtained. The company shall, in addition to any other remedy at available at law, be entitled to injunctive relief to cure any breach of threatened breach of this Agreement by you. This paragraph shall survive the termination of this agreement.
    Read more

Complaints

This profile includes complaints for Click Lock's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Click Lock has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Click Lock

      1935 Silicone Dr Pickering, ON L1W 3V7

    • Click Lock

      16 - 4090 Ridgeway Mississauga, ON L5L 5X5

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:26/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a metal roof from the company and our contact was **** ******** (business Development manager) . The installation went well and have been generally happy with the product. The product came with a 50 year guarantee like most metal roofing providers and now we need some service relating to snow brakes. We have reached out with a disconnected number, their web presense has vanished so we now assume they are no longer in business. Our guarantee and service requirement is now unfulfilled and appear to have little recourse. We have talked ot many other roof installers and they will no do what we require given they were not the original installers. How do we proceed ? We have our contract if required

    • Initial Complaint

      Date:10/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Approximately 10 years ago we engaged Clicklock Premium Metal Roofing to install a metal roof to our Home. Over the years as one would think our needs were limited other than replacing snow brakes that they did for a fee which was fine. This week we wanted to reach out again to replace the snow brakes on the balance of our home. This original roof installation came with a 50 year guarantee. When I call today regarding the service we wanted all phone numbers were out of service and the website is shutdown. ********* **** *** ** ****** ** ********* We were not contacted regarding going out of business or if someone else bought them out to service the balance of our warranty. Our primary contact was Sean S. (Business Development Manager)

    Click Lock is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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