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Business Profile

Collections Agencies

Transworld Systems Canada Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Transworld Systems Canada Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Transworld Systems Canada Inc has 5 locations, listed below.

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    Customer Complaints Summary

    • 184 total complaints in the last 3 years.
    • 65 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:28/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Continued calling both spouse’s and my mobile phones. Often met with hang up on callers end. Waiting on mail out of supposed debt owing, as per conversation with company employee on July 25 2023. Calls continue all day on both lines. Would like them to stop harassment.

      Business Response

      Date: 28/07/2023

      Good day,

      After reviewing the complaint, we have mailed out the requested notice letter. Please allow 5 business days to receive the correspondence.

      At the time, the file is currently on hold you will no longer receive phone calls from TSICO. 

    • Initial Complaint

      Date:28/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving daily calls from this business. We obtained this cell phone number from ***** about a year ago, I assume it must have belonged to someone else before. Currently, this is a confidential company cellphone, on a do not call list. I am not sure what this is about but we do not answer calls on this phone outside of company calls. Please stop calling this number. Thank you. Thank you. ****** **.

      Business Response

      Date: 28/07/2023

      Good day,

      At this time, we have located and identified your number as an incorrect contact, and we have updated our records as such. 

      We apologize for any inconvenience this may have caused. 

    • Initial Complaint

      Date:14/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An alleged student loan from 25 years ago had been reported to credit bureau May 2023. Claim I made a payment April 2023. I have neither made a payment, acknowledged the debt or had any contact with this company.

      Business Response

      Date: 14/07/2023

      Good Day *****,  

      Can you provide me some more details to locate the account in question?  I see your limited contact details shows you are in the United States but, listed an Canadian Phone number.  I have not located anything based on your name and phone number on the complaint.  I believe you maybe looking for our American Operations.  I will be able to confirm that once you provide the additional information.  You can provide that to *******@*****.ca.  

      Thank you

      Business Response

      Date: 19/07/2023

      Good day,

      We have located the file in concerns. Please contact our office at your earliest convenience to discuss the matter we are handling for Ministry of Finance. The number to call is ************ and refer to file ********. 

      Unfortunately, due to Canadian privacy laws we are not permitted to discuss personal information via email. 

    • Initial Complaint

      Date:07/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tsi keeps leaving me these robocalls messages every day . They emailed me once and texted me a few times and sent me a few letters . The debt is very small. I’ve emailed them and sent them payments . Tsi claims that they can’t discuss matter due to Canadian privacy matter. They are very pushy . They wanted me to give them half of the payment right away so they can drop it. I’ve sent emails and sent a letter explaining that I cannot pay the full balance right away and they are not willing to speak through email. I’ve sent screenshots of payments I’ve made and explained very clearly in the letter I’ve sent them last week. I wish they would be more understanding and accepting of payment plans instead of just constantly calling and leaving robocall messages and majority of the time there are no messages . Just random numbers calling me .

      Business Response

      Date: 07/07/2023

      Good Day, 

      The payments have been accepted.  The calls occurred as your did not have a set date for payments to be made.  We have placed the file on hold for now.  As long as the payments are made monthly no further calls will be made.  Should a payment be missed a follow up will occur. 

      Thank you.

    • Initial Complaint

      Date:06/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received a number of robocalls from this company recently. These calls sometimes ask for me, Sometimes for a company that no longer exists, and sometimes for nobody at all. I consider this to be harassment. They are obviously using the multiple names to get around call limiting legislation.

      Business Response

      Date: 07/07/2023

      Thank you for your email regarding your concerns.

      At this time, we have located and identified your number as an incorrect contact, and we have updated our records as such.

      We apologize for any inconvenience this may have caused.

    • Initial Complaint

      Date:05/07/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For weeks, I have been receiving multiple calls a day from your company regarding a "provincial offence". I have committed no offences and do not owe any money. These calls are driving me nuts. Please review and remove my phone number from your call list. Thank you!

      Business Response

      Date: 05/07/2023

      Thank you for your email regarding your concerns.

      At this time, we have located and identified your number as an incorrect contact, and we have updated our records as such.

      We apologize for any inconvenience this may have caused.

      Regards,

      ******

      Customer Answer

      Date: 16/07/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:28/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Few years ago I moved to another province I had outstanding balance for my electric that I didn’t know Later I was contacted by collection agency they told me to pay it so they don’t send it to my credit report I did pay it and they didn’t remove it from credit report

      Business Response

      Date: 29/06/2023

      Good day,

      After reviewing the complaint, the listing on the consumer's credit report will only state PAID with a $0.00 balance due to the reason, the consumer paid the collection item after it's grace period. 

      Thank you.

    • Initial Complaint

      Date:22/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive multiple phone calls from a number that shows up as “likely fraud” on my phone almost daily. They have left one voice mail saying they are contacting me on behalf of “********* ****** ****** *********”. I understand they are a collection agency. I owe no money to the ****** ********* or would even have any idea what I could owe them money for. I feel this maybe a **** call or they have the wrong contact info.

      Business Response

      Date: 23/06/2023

      Good day,

      At this time, we have located and identified your number as an incorrect contact, and we have updated our records as such. 

      We apologize for any inconvenience this may have caused. 

      Customer Answer

      Date: 23/06/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like for the business to remove my number from their data base. 

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:20/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive multiple calls per week from TSICO on my mobile phone. Most of the time no message is left. Other times, the voice message is two "dings". They need to remove my number from their database.

      Business Response

      Date: 20/06/2023

      Good day,

      At this time, we have located and identified your number as an incorrect contact, and we have updated our records as such. 

      We apologize for any inconvenience this may have caused. 

      Customer Answer

      Date: 23/06/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      THIS ACCEPTANCE IS CONDITIONAL ON NOT RECEIVING ANY MORE UNSOLICITED PHONE CALLS FROM TSICO.

      Sincerely,

      **** ********

    • Initial Complaint

      Date:12/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving numerous calls from TSICO. They claim that I have a Provincial Offense that needs rectifying. I have no such thing. I have told them I have received no mail regarding such and issue and to please send me a letter detailing the offense, any ticket numbers. They have refused to do so.

      Business Response

      Date: 12/06/2023

      Good day,

      After reviewing the complaint, we have placed a request for a notice letter to be mailed to the address the consumer provided to BBB.

      Kindly allow 5 business days to receive the correspondence. 

      Customer Answer

      Date: 12/06/2023


      Complaint: ********

      I am rejecting this response because: I don't believe I'll get that notice.  I will advise if I do receive something that isn't from them and is legit.

      Sincerely,

      ******* ******

      Business Response

      Date: 14/06/2023

      Good day,

      A notice letter was mailed out to the consumer's address on June 13, 2023. 
      You can obtain additional information on the City’s website:  https://*********************************************************   or in person, Court Services counters are open to the public at all three court locations (** ***** *** *** **** ******* *** *** **** ******** **** *.) between 8:30 a.m. and 4:30 p.m., Monday through Friday excluding holidays. The public can attend in person with or without an appointment.

      Thank you.

      Customer Answer

      Date: 14/06/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Once I actually receive the notice that I never received and I repeatedly asked for and was told I wasn't going to get it, I will respond directly to the courts.

      Sincerely,

      ******* ******

    Transworld Systems Canada Inc is NOT a BBB Accredited Business.

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