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Business Profile

Moving and Storage Companies

Sunday Movers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:29/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired this company to move me. Paid a deposit of $206.00 on Aug 23, 2023. The move was to happen on October 4th, 2023.
    Called today to confirm, and both phone numbers out of service and web address gone

  • Initial Complaint

    Date:06/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our move, ordered under ******* ****, was scheduled on September 27-28. Move #1****
    From: ******* *** ** ** ****** ****, Verdun to ***** **** ***, Etobicoke.

    We have claimed damages on 4 items:

    1 - The TV was broken from it's stand, and we are no longer able to attach it to the television as the pieces are broken. - Bought a new stand for the TV - $62.15
    2 - TV console table has knicks and dents that we are not able to fix $282.50
    3 - The headboard for the bed was broken in 2. The legs were broken off the headboard portion. It's all solid wood. $322.83
    4 - The dresser has many dents, scratches and scrapes all over. $565.56


    When we had asked for a quote, we got quoted a price, and confirmed with them multiple times that the price wouldn't go up. We even have it in writing in an email (********).

    When they came to deliver our items to our new place, they said they would not deliver unless we gave them $600 more because we suddenly had stairs that they didn't know about (yes, we told them this was a townhome, and had stairs going up to the unit). They kept saying "it's ok, it's ok, the price is the price".

    We were on the phone with them for over 2 hours on the morning of our delivery to try to sort the matter out. They were ultimately holding our items ******* and there was nothing we could do. They then said that it was written in the terms and conditions that the price can go up. * ***** **** **** ** ********* ********** *** ********** *** ***** **** ***** ** **.

    Some of our items were broken and damaged. It's now been over 3 months, and we get no response from them.

    We are looking to have the money that was paid in extra refunded to us, as well as compensation for the damaged items.

    Business Response

    Date: 09/09/2023

    As the customer mentioned about the TV damage, it did not happen.  The office got an email with damaged pics and details. only small scratches and dents were on a few items. None of the items claimed as completely demolished or damaged.TV was not broken only the stand which was old pressed wood from **** and it was in poor condition no insurance applies. The tv console was packed in the box by the customer so, the company won't take responsibility. Head board pictures were not given to the office, so it has no proof. As per the contract and agreement scratches and dents are not covered as part of insurance because the customer did not buy premium insurance, only CGL 60 cents per pound. The same was offered to the customer but denied over the phone. The company did not ******* any of the customer's items and was billed of updated as per the contract for additional services like a long walk around 100 meters from parking to the truck and 3 flights of stairs (but charged only one flight). Damage policy customer agreed, estimate with terms and conditions, and email proof of screenshot.  The customer had clear information about all prices. 

    Customer Answer

    Date: 10/09/2023



    Complaint: ********



    I am rejecting this response because:

    It seems they are simply making things up. What they said in their response was not factual.

    Yes, the TV damage, did happen. The mover who broke it even said sorry, apologized and told us to file the damages. We had to purchase a TV Stand Mount, from ******, to hold our TV up. I still have the damaged foot mount as well. One thing we also noticed was that the TV was completely scratched all over the front as well (and it was in mint condition prior to this). This wasn't included in the original complaint so I can't go back on this now, but I'm highlighting this to show the extent of the damage to our belongings. 

    The headboard was completely ripped apart from it's base, and you can see this in the picture we sent and that they provided as well, in their response here.

    The TV console was not old pressed wood from ****. It was almost brand new, from **** **** and purchased only 2 years prior to the move. I have receipts if needed.

    The tv console was not packed in any box (as we don't have any boxes that could fit this). This was packed by the movers.

    The extra insurance was never denied over the phone. It was never brought up at any time.

    The company definitely did take ******* of our items, if not, we wouldn't have had to eTransfer them additional money for them to release our items. 

    If we could ask for them to kindly refund us the amount that was eTransfered, the money we had to spend to fix the TV as well as compensation for the damaged head board and wood dresser, that would be sufficient for us.

    We would settle for $750.

    As a side note we tipped both movers $100 each for their service because they were nice and respectful the entire time. This is nothing against them. 


    Sincerely,



    ***** *******

    Business Response

    Date: 13/09/2023

    As per the agreement company responded. We have submitted all the proofs of customer acceptence and emails. Compensation of $750 compnay is not willing to proceed.  Customer is trying to blame company services and collect money. 

     

  • Initial Complaint

    Date:12/07/2022

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Sunday Movers to move my stuff from Toronto to Ottawa on April 30, 2022. Instead of coming to my Toronto house to pick up my stuff, the truck went to my Ottawa house to deliver the stuff which belonged to someone else. The driver called to say he was outside my house in Ottawa to deliver the stuff. There was a miscommunication on the part of the moving company.
    While the truck was in Ottawa, the driver banged into my garage which damaged the roof and eavestrough. I have video recordings which show that the driver reversed his truck in my drive way and hit the roof. My neighbor also witnessed this and told us the driver hit the roof..
    I have been trying to reach Sunday Movers to get it repaired but they are always making excuses and asking us for proofs. I gave them all the proofs I had and now they have vanished. They said the concerned person named Paul left the country. Now they have even stopped picking up my calls.
    I need them to pay for the damage as it is their fault. They were at my property in Ottawa on April 30 without my permission and damaged my home. Now they are not taking the accountability of what happened and making me suffer.
    Request you to help me get a resolution to this issue. I have all the evidence needed to prove their fault. I am uploading the pictures. I also have videos which clearly show that the truck hit my garage but I am unable to upload them because of the size and format constraints.

    Business Response

    Date: 25/07/2022

    Business Response /* (1000, 5, 2022/07/12) */
    we have noted customer complaints, but the driver claimed that he did not hit and the videos provided by the customer were not clear enough to prove the driver hit the roof. We are still working to resolve this. Meanwhile, the customer ended up complaining BBB.

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