Reviews

This profile includes reviews for Telus Mobility's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Telus Mobility has 15 locations, listed below.

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  Telus Mobility

  1600 - 200 Consilium Pl Scarborough, ON M1H 3J3

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  Telus

  7654 Tecumseh Road East Windsor, ON N8T 1E9

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  Telus

  200 Broadway St Tillsonburg, ON N4G 5A7

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  Telus Mobility

  10-100 Trainyards Drive Ottawa, ON K1G 3S2

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  Telus

  1680 Richmond St. London, ON N6G 3Y9

Review Details

• Review fromErin F

  Date: 28/04/2025

  1 star
  Always a terrible time dealing with Telus. I've been a customer for over 14 years and their customer service just continues to decline and get worse. ** *** ** **** **** ******** They only care about new customers not length of loyalty. The only way to reap any benefits is to leave for a few years and come back or complain ***** **** **** ** *** ***** There is no easy way to just ask for a better plan/device etc you have to complain to multiple people and get so frustrated. In fact just to get a rep on the phone I had to deal with the automated assistant who actually directed me to change the plan online by self and then when I requested a call back the 1st two attempts rang once and hung up ! *** **** * **** **** ******* *** ****** **** * *** **** ****** ****************** ******** ** *** ********* ** ****** ******

• Review fromallan m

  Date: 25/04/2025

  1 star
  Moved from Alberta,to Ontario,in 2022,paid accts. and cancelled,have made over 4 cancellation calls in the interim,and they billed me for 2 months,over3 years later,no e-mail of cancellation,my bank has records,even if they don,t,***** *** ****************** ** *** *********perhaps time for competitors to treat customers with respect

• Review fromOussama B

  Date: 14/04/2025

  1 star
  Deceptive marketing practices On March 1st 2024, a sales representative from Telus called me for a unique lifetime promotion for select clients. A lifetime promotion that will never expire, no contract attached to it. I asked the sales person many times to confirm that there will be no changes to this deal in the future, and he confirmed. Today, (a year later), and after I called to ask about a phone sale, they said that, by the way, all my credits will expire because they only last for 24 months. Big surprise, this is not the sales pitch I had nor the promise I was given. On my end, there is nothing on my online account or on my agreements that explicitly state that the promotion had a deadline or benefit limit to it.

• Review fromHector S

  Date: 10/04/2025

  1 star
  The worst experience ever.... Not settle yet. I ported my phones to **** ******** ** ******* *** ** * ****** ****** Telus are not responding and my contract finish today. They already bill me for the two other phone and want take the phones back even if it's in the contract.... ***** ********** ******. Want call us back... ****** **** **** **** ***** ******** ********* STILLL WAITING FOR YOUR CALL FOR THE LAST THREE WEEKS ******

• Review fromLaura M

  Date: 28/03/2025

  1 star
  Completely unsatisfactory experience porting my cell # to a new carrier. Tried to port with their online AI and had to have new carrier tech(Toronto) assist by conference call with Telus techs/contractors site in Malaysia to finally successfully port my #—with difficulty. Have had other very negative customer ‘service’ experiences with Telus both Mobility and Home Services and there is never any improvement.

• Review fromJoshua H

  Date: 22/03/2025

  1 star
  They call me every two weeks or so with another special offer. *** ****** *** **** ***** **** ******* ** ******** *** **** ***** I have asked these Telus Mobility sales reps to remove my name from their call list, but they never do. I just kindly asked another one of these sales reps to remove me from their call list, but he just made some comment and hung up. I highly doubt he’s going to remove my name. For decades I have thought that Telus was a reputable, Canadian business, but things have changed.

• Review fromKaren F

  Date: 22/03/2025

  1 star
  I’ve been trying to accomplish transfer of ownership since 02/1/2025 and assisting my elderly parent with updating her mobility account. I spent many hours for days speaking to multiple Mobility reps. All refusing to allow me to speak to a Supervisor., still nothing accomplished. Every Rep giving me different advice, leaving me on hold and transferring me for hours. I have given up!!!! ** * ***** **** ** ********** * *** * ***** *

• Review fromGabriel O

  Date: 10/03/2025

  1 star
  Their telemarketers won’t stop calling despite being on the national Do Not Call list as well as reaching out to the company directly.

• Review fromLarry d

  Date: 05/03/2025

  1 star
  Spoke to an Agent that was offering a great deal and included Mexico, we agreed to it. We then went to Mexico and got a big bill for roaming there. They would not admit, (though I have the information on text), that they are liable for the "mistake". Not impressive at all!!

• Review fromJennifer L

  Date: 11/02/2025

  1 star
  On Aug. 6, 2024, I had contacted Telus as I had decided to go through them for my cell phones. The entire process was extremely overwhelming and discriminatory againt me as an ******** person. When processing payment for the "taxes" for the 4 phones for some reason my ********** didn't process one of the fees so I used my **** debit instead. I watched as the payment was processed through my bank account as I get an automatic notification. Shortly after the lady told me it didn't go through. When I had told her I watched it go throught she argued wtih me until I began to cry. I had eplained to her that I am ******** throughout the conversation, and when this happened I was so distraught because she kept telling me that it did not go through. I have sent a complaint to their complaints department and they never got back to me. After several phone calls and many tears I was able to finally get this rectified, but it was absolutely horrifiy to go through as the Telus rep. made me feel like an idiot. When it comes to the securtiy system, Telus bought out our previuos Alarm company and in Dec. 2024, there was a problem with the alarm. When I called to have it fixed they advised me I would need to upgrade and that they would have it installed for free and keep my monthly payments the same. Today, Jan. 17, 2025, I recieved my bill in the mail and they have charged me for the installation. When I contacted them they told me that althought it say right there on my file that the installation fee was to be waived, that a manager has to approve it first before I can get my refund which could take upto to 3 weeks for the whole thing to be processed. Had I agreed to them crediting my Telus account rather then the refund, it would have been fine in their eyes. This is complete nonesense. Telus has **** and taken money out of my account that they should not have. **** ****** ** an absolute nightmare to have to contend with and I am now stuck with them for 3 years. **** ************