Business ProfileforCIBC

On February 11, 2024 I was sent an email from *******, on behalf of CIBC, to establish an auto deposit to a CIBC account using my email address (*********@*****.com). This is NOT authorized by me. My email address was submitted for an ******* account within CIBC without my knowledge or approval. I am not a CIBC account holder I contacted various CIBC staff and escalated my concerns to a manager. *** ******* *** *** *** **** ** ** **** ***** ** ******** *** ************* *** * ******** ******** ********* **** * *** ** ******  She gave me a case number and promised to escalate and that I would hear back "in a day or two". I never received a call back. On February 20, 2024 I called back and again spoke to CIBC call center staff who eventually forwarded my call to a supervisor. I spoke with Shannon. She ensured she understood exactly what my concerns were, committed to escalate the complaint immediately and followed up with me the following day to ensure I understood that she had performed the escalation. With all the above said I STILL do not have ANY resolution of my concerns from CIBC. On February 23, I received a call from a CIBC staffer and I was advised CIBC will be looking into my concerns, but I "have no reason to worry"... We are now into the third week that my privacy was compromised. I need my concerns investigated quickly, ensure that no fraud has been perpetrated, and CIBC provide me with a written response identifying the following: 1: My complaint has been fully investigated 2. My personal information has not been used for any fraudulent activity, or if it has, that steps have been made to cease this *****. As well I require a statement as to how this issue began. 3. That my credit information, personal data, and email accounts are not being used ** ***** **** ****** ** ***** ******* ******* in any way. 4. Any steps that CIBC will take to ensure that, in the future, my personal information is being properly protected by CIBC.