ComplaintsforRoyal Bank of Canada (Client Care Centre)
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Complaint Details
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Initial Complaint
04/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have fully paid my car loan and have a statement stating the account is closed and balance is $0. I have requested for over a week with over 40 requests over the phone and in person. I need my vehicle release letter. * ** ******* ** ******* *** **** **** *** ******* ***** *** ********** ***** **** ** ********* ** RBC is refusing to release my vehicle. I am receiving no assistance over the phone and in person requests. RBC no longer owns my vehicle, they have been paid in full and I have a statement saying so. *** *** ** ***** ** **** ** ******* ******* *** I have done everything I can to request assistance on this matter.Initial Complaint
02/04/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I've tried to add a co owner to my rbc day to day banking account and all I get is... The information you entered doesn't match our records. I have been trying to call and troubleshoot it and no luck, rbc customer support has zero solutions but to come into a branch ***** ******** ** **** ************ ** ** **** **** ***** ***** I have tried numerous combinations for first, middle and last names and nothing has worked. She has also tried to do it herself using my account and nothing seems to work. ** ****** ** **** ** *** ******* ****** ***** ***** ** **** ************ *Initial Complaint
02/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
RBC has *********** *** without my consent, ********* money from my savings account. I am filing a formal complaint for compensation and immediate transfer of the payment back to my account.Initial Complaint
01/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello, I wish to register a complaint regarding RBC Royal Bank. I requested an international money transfer to my U.S. account, which was never received. RBC kept my money and refused to credit me back. They attempted to charge me an additional $25 to simply look into it. * **** ****** ** ***** ** ********* ***** ******** ******* ** ********** Their automated phone system frequently hangs up on you, their associates cannot call you back if they disconnect, and you are constantly transferred around. I had a issue in the past with RBC, where I cancelled a credit card, and it was near impossible to continue to make payments on the remaining balance as I kept being told "you cannot make payments because the card is cancelled." Thank you, ******Initial Complaint
01/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Credit card was never sent, all the agents tell me conflicting informationInitial Complaint
23/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I called online service center to close my account with RBC in back August 2023. They requested to visit any branch to do it. I visited branch to close. They asked me to sign the paper , and made my balance "0" and told me "your account closed" so I discarded my debit card. That was a successful closure. But that account was still open. they still charge interests and other fees. What is going on in the bank system. So weird.Initial Complaint
10/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
They sent my Car to Credit Collections (*** ***********) after I paid it and received a payed in full statement on September 7th. Now it will not release from Collections and their data. Secondary issue, They placed a Lien on my business Vehicle that I am looking to sell and the transaction can only be complete once the Lien is removed and the documents can move over to the new owner. I also cannot pay off the loan unless I sell the Vehicle first as my business currently does not make any income. The only solution is to sell the vehicle first so that I can pay off the loan in full. Otherwise I cannot afford to pay them. So the vehicle must be sold first. I have attempted several times to explain it to them however they do not seem to understand the only resolution is remove the lien so that I can properly sell and then with those funds I can pay the loan off.Initial Complaint
10/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My Consumer proposal was completed May 25th, 2023. I have been trying unsuccessfully to have this reflected on my credit report by Royal Bank. I have sent ******* the legal documents they required to have it corrected several times. They have agreed and changed it, only to have it changed back at the start of the next month. I have contacted Royal Banks Collections office by phone and email. They claimed two months ago they were unaware of the proposal completion, despite accepting payment and putting it on my credit report as a regular payment - which will leave the R9 on my record longer. They have now altered the Consumer Proposal payments to appear as monthly payments. Court documents prove otherwise.Initial Complaint
10/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
The sign on the door says that we can get access to the back machine at 8am, and I have been to this machine three times in three week and 9am and it still is not open, * ** * ********* *** **** ** **** ***** * ** ** *** ***** **** ** **** ** ** ***** ******* the bank machine I am referring to is on Concession Street in Hamilton, if it says it will be open at 8am I expect it to be open at hat time ******* *******Initial Complaint
08/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I called rbc bank as POA on an account, We misplaced the client card and wanted to status card as lost so no one else can use it. She proceeded to say I could do nothing else and had to visit a branch. I want to speak to someone so I could have my card locked for the time being so my funds can’t be touched.
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Contact Information
Customer Complaints Summary
301 total complaints in the last 3 years.
142 complaints closed in the last 12 months.