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Business Profile

Bank

Royal Bank of Canada (Client Care Centre)

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Royal Bank of Canada (Client Care Centre)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Royal Bank of Canada (Client Care Centre) has 147 locations, listed below.

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    Customer Complaints Summary

    • 337 total complaints in the last 3 years.
    • 109 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/04/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RBC has *********** *** without my consent, ********* money from my savings account. I am filing a formal complaint for compensation and immediate transfer of the payment back to my account.

    • Initial Complaint

      Date:01/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I wish to register a complaint regarding RBC Royal Bank. I requested an international money transfer to my U.S. account, which was never received. RBC kept my money and refused to credit me back. They attempted to charge me an additional $25 to simply look into it. * **** ****** ** *****  ** ********* ***** ******** ******* ** ********** Their automated phone system frequently hangs up on you, their associates cannot call you back if they disconnect, and you are constantly transferred around. I had a issue in the past with RBC, where I cancelled a credit card, and it was near impossible to continue to make payments on the remaining balance as I kept being told "you cannot make payments because the card is cancelled." Thank you, ******

    • Initial Complaint

      Date:01/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Credit card was never sent, all the agents tell me conflicting information

    • Initial Complaint

      Date:23/01/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called online service center to close my account with RBC in back August 2023. They requested to visit any branch to do it. I visited branch to close. They asked me to sign the paper , and made my balance "0" and told me "your account closed" so I discarded my debit card. That was a successful closure. But that account was still open. they still charge interests and other fees. What is going on in the bank system. So weird.

    • Initial Complaint

      Date:10/01/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They sent my Car to Credit Collections (*** ***********) after I paid it and received a payed in full statement on September 7th. Now it will not release from Collections and their data. Secondary issue, They placed a Lien on my business Vehicle that I am looking to sell and the transaction can only be complete once the Lien is removed and the documents can move over to the new owner. I also cannot pay off the loan unless I sell the Vehicle first as my business currently does not make any income. The only solution is to sell the vehicle first so that I can pay off the loan in full. Otherwise I cannot afford to pay them. So the vehicle must be sold first. I have attempted several times to explain it to them however they do not seem to understand the only resolution is remove the lien so that I can properly sell and then with those funds I can pay the loan off.

    • Initial Complaint

      Date:10/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Consumer proposal was completed May 25th, 2023. I have been trying unsuccessfully to have this reflected on my credit report by Royal Bank. I have sent ******* the legal documents they required to have it corrected several times. They have agreed and changed it, only to have it changed back at the start of the next month. I have contacted Royal Banks Collections office by phone and email. They claimed two months ago they were unaware of the proposal completion, despite accepting payment and putting it on my credit report as a regular payment - which will leave the R9 on my record longer. They have now altered the Consumer Proposal payments to appear as monthly payments. Court documents prove otherwise.

    • Initial Complaint

      Date:10/01/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The sign on the door says that we can get access to the back machine at 8am, and I have been to this machine three times in three week and 9am and it still is not open, * ** * ********* *** **** ** **** ***** * ** ** *** ***** **** ** **** ** ** ***** ******* the bank machine I am referring to is on Concession Street in Hamilton, if it says it will be open at 8am I expect it to be open at hat time ******* *******

    • Initial Complaint

      Date:08/01/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called rbc bank as POA on an account, We misplaced the client card and wanted to status card as lost so no one else can use it. She proceeded to say I could do nothing else and had to visit a branch. I want to speak to someone so I could have my card locked for the time being so my funds can’t be touched.

    • Initial Complaint

      Date:05/01/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 4, 2023 I called RBC to obtain the exact amount of money I owed on a car load I had with them. They advised that day my balance was $18,143.24 and I advised them I was paying off the car. I then went to my bank and had a cashiers cheque made to that exact amount on the same day and then went to an RBC bank and spent almost an hour with the teller depositing the cheque to close the account. The entire time making it very clear this is to pay off the entirety of my loan On October 10, 2023 RBC took a loan payment of $276.80 out of my account. I called immediately and was advised I should have told the teller to put a hold on my account while this cheque cleared. Never having banked with RBC I wasn’t aware I had to communicate this. I was then advised by the man on the phone that a refund would be issued via cheque in the mail. Being this was the last $300 in my account and I needed groceries I simply couldn’t wait for this cheque. I called my bank **** and advised them of what happened, they understood and agreed it was ridiculous and reversed the charge putting the $276.80 in my account. Since this time RBC has been calling is telling me I owe them money. They ****** me and my husband calling multiple times a day, sending threatening letters advising they will seek legal action. I’ve contacted multiple departments, explained the situation multiple times and consistently told they’ll look into it and when they call me back they provide explanations that don’t work mathematically or date wise in my simpleton head. Ive checked my mail daily for this cheque they supposedly sent and as of today have received nothing. *** ******** *** ********* ********** **** *** *** ************ *** ** ****** **** **** * *** ******* **** ***** ****** ** ****

    • Initial Complaint

      Date:03/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just discovered an unauthorized amount put through my bank account on my **** Debit card, I reported it to the bank and was told they couldn't reverse the amount even though it put me in an overdraft position but I don't have an overdraft on my account. Apparently it was put through from ******* for $853.64 which resulted in over draft amount of $543.16 but I don't have an overdraft on my account for any amount but was told that the bank allows these transactions for businesses like *******. I had $310.48 in my account before they authorized this fraudulent payment. I have spoke to an number of employees in the client services and fraudulent departments and was told they would have to look into it but it could take 15-20 days to resolve so I cannot pay my other bills at this time. They suggested I call ******* to have them reverse the transaction immediately - I can't find a number to call them about this situation. They have cancelled my **** Debit card and will send me a new one in the mail, but I still have my client card. I cannot understand why the bank would allow an overdraft when I don't have one?

    Royal Bank of Canada (Client Care Centre) is NOT a BBB Accredited Business.

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